In my cybersecurity strategy, I use CrowdStrike Falcon mainly as an EDR solution for us. Currently, we are using it as an EDR. We are also in discussion along with the CrowdStrike team where we can have a managed SOC integrated.

In the online industry, we are using CrowdStrike Falcon, specifically in online classified, which you could call e-commerce.

For threat detection, the most effective feature I find in CrowdStrike Falcon is 24/7 managed monitoring, which is basically a next-gen antivirus and next-gen endpoint detection and response. In endpoint detection and response, the best part is 24/7 365 continuous monitoring to the endpoint for identifying any suspicious activity.

CrowdStrike Falcon serves as a next-gen AV, which basically does AI-based behavioral analysis to detect and act on malware or ransomware.

The automated response capabilities in CrowdStrike Falcon handle incidents based on the behavior of the activity, performing analysis in case it finds more objectionable content. If there is blocking or breaking any of your site map or something of that sort, it is an untraditional way. If the traffic behaves suspiciously, it triggers an automated response to block it. Additionally, if it detects a file which might have an extension of MIME type of maybe a document whereas it is self-replicating, that sends a suspicious activity alert. In such cases, the detection happens automatically. Because in case it's a zero-day, many times such files automatically get put in a sandbox to extract it and see why it is identified as malware. It offers automated threat detection as well, not only automated response.

Falcon's integration capabilities with other tools enhance my security posture because it has a very lightweight agent, and having a unified console gives us complete visibility, including endpoints, servers, containers, cloud workloads, everything.

To make CrowdStrike Falcon better for the next release, I recommend that they should have a model where it works as agentless. In terms of everything which the agent pushes to the server or to the single console, having a feature where you can have another port, which is SNMP or your network devices or OT devices, which you can specifically monitor, would be great.

I have been using CrowdStrike Falcon for more than two years now.

CrowdStrike Falcon is fairly easy to set up, according to my experience and our team's experience. Since we have a heterogeneous environment, for Windows it is very straightforward and easy, but for Linux it is a bit complex since you need to automate it. If you have a bulk force, then you have to use some CMF or something similar. Overall, it is still fairly easy.

For deployment, it takes approximately a couple of minutes.

During these two years with CrowdStrike Falcon, I certainly faced some problems, including the known CrowdStrike outage, which was quite pinching and brought many of the Windows-related services to a halt just because of one bad configuration push from CrowdStrike tracks.

Except for the incident mentioned above, I have not seen any recent issues with stability.

CrowdStrike Falcon is easy to scale for my company's needs.

I have contacted CrowdStrike for issues, and the response was poor. That particular experience was pretty bad, with people not knowing what was happening, how to mitigate, or what to do. We were in a bad situation, but after a couple of hours, their communication started flowing fine, and things gradually started improving. For that particular instance, I would rate it less than four.

Before working with CrowdStrike Falcon, I evaluated options such as Carbon Black and SentinelOne.

CrowdStrike Falcon is fairly easy to set up, according to my experience and our team's experience. Since we have a heterogeneous environment, for Windows it is very straightforward and easy, but for Linux it is a bit complex since you need to automate it. If you have a bulk force, then you have to use some CMF or something similar. Overall, it is still fairly easy.

For deployment, it takes approximately a couple of minutes.

As for return on investment after implementing CrowdStrike Falcon, I would say if it is protecting my environment, that itself meets my expectations so far.

CrowdStrike Falcon is pretty expensive.

I do not see a lot of advantages in CrowdStrike Falcon; however, because of one particular problem, we had to give away SentinelOne. Otherwise, all three products are quite comparable.

For those who would like to use CrowdStrike Falcon, I recommend negotiating hard on commercial terms because it is not an easy or affordable solution. From a commercial standpoint, you should negotiate hard, but technically, it is not very difficult.

CrowdStrike Falcon is a user-friendly tool.

On a scale of one to ten, I rate CrowdStrike Falcon an eight.

We are protecting our endpoints, workstations, servers, and cloud workloads. This includes effective use of antivirus and detection and response capabilities.

I am working at Arab Open University, and we are using CrowdStrike Falcon as our security product.

The most beneficial part is the active response capability of the product. Being an EDR solution, it helps us identify attacks in real-time. The product runs in the background 24/7. The most interesting aspect is the behavior analysis functionality, which analyzes the behavior of any suspicious activity.

It identifies threats efficiently due to its built-in intelligence and AI capabilities, which has been extremely helpful for our organization.

Some features such as device control, firewall management, and file analysis are standalone products that we need to purchase separately. If these features came out of the box within the product, it would be much more beneficial for us. Other providers such as SentinelOne include these features in their base product.

We attended a CrowdStrike Falcon event where they discussed some shallow AI features, but we cannot see these in our panel yet. We work with different solutions such as Darktrace and SocRadar, where AI features are automatically displayed in our dashboards after release. However, for CrowdStrike Falcon, we cannot see these features.

Sometimes there are minor glitches, approximately 1% of the time. The biggest issue occurred when every computer worldwide experienced a blue screen. However, they solved the problems and introduced a new feature for channel updates. This has been much more beneficial, and while human errors can occur in any product, we cannot solely blame CrowdStrike Falcon for such incidents.

The customer service is good and efficient in terms of responding. They could improve by initiating calls for high-priority cases instead of just opening tickets. When we open a support ticket, they should call to discuss what happened and listen to our concerns.

Neutral

The setup is straightforward, and most of our integration is within the package. However, for the integration part, we need to purchase additional modules from CrowdStrike Falcon. If this functionality was included as a free standalone feature within the built-in solution, it would be more market competitive. Competitors such as SentinelOne and Microsoft Defender provide this functionality out of the box without additional charges.

We have not calculated the ROI extensively, as we typically only calculate it when there is dissatisfaction. On a scale of one to ten, the ROI would be five, which translates to approximately 60%.

I am using it for endpoint protection.

The features I appreciate the most are numerous; the overall product is very good, actually.

This is an advanced tool in terms of AI which is implemented and integrated. CrowdStrike Falcon has a ransom detection time of less than 50 seconds. Detection and taking down violations and breaches takes a minimum time of 59 seconds. Intelligence is very good, as AI is integrated with this solution. The integration capabilities in CrowdStrike Falcon are very good.

If tomorrow is the next release of the product, new features would be helpful, but at the moment, the product is very good. Nothing specific comes to mind about what new features they can add.

For further improvements, I can only think of one example because this is very important for us; they could reduce the price. Then it would deserve a rating of seven.

We have been using it for three to four years and have not encountered any issues.

Regarding challenges or problems with the product, I haven't noticed any current drawbacks. The challenge occurred last year in July when there was some patch update failure, which caused many issues. However, we have overcome that situation.

The stability is good.

We have been using it for three to four years and have not encountered any issues. More experience with this product might come with increased usage.

The technical support from CrowdStrike Falcon is good.

I would rate the support an eight.

Positive

The installation and deployment are straightforward. It is very good and can be integrated with the management engine.

The Return On Investment saves around 30%.

The licensing cost and setup costs are affordable.

I am a computer engineer by profession.

The maintenance is automatic.

I would rate CrowdStrike Falcon as nine overall.

For our use cases, we are using it to collect IOCs, and we also are using EDR, with injection integrated with our SIM solution to create some use cases.

What I find beneficial about CrowdStrike Falcon is that it performs effectively. We are focusing only on EDR and creating use cases regarding user processes or endpoints, particularly user behavior analytics.

The CrowdStrike Falcon has enhanced our cybersecurity posture in our organization by providing full visibility for each endpoint.

The real-time analytics aspect of CrowdStrike performs well because we get all logs in real-time, with no delay, allowing us to take action immediately.

The integration capabilities of CrowdStrike are excellent; we can integrate it with many SIM solutions and SOAR, and we have already integrated with different platforms. While integrating it with other platforms, I do not remember facing any issues, as we have a very good team for custom connectors, and the integration is smooth without any challenges.

We do not leverage AI within the CrowdStrike Falcon, as we are using different products LLM, and I am unsure if CrowdStrike has the capability to integrate it with local LLM or if I need to use commercial LLM such as OpenAI.

I am currently investigating SOAR in CrowdStrike because I have seen some articles about it, but I am uncertain if it is operational now or still in development.

I do not have any specific features I would want to see included in CrowdStrike.

I have been working with the CrowdStrike Falcon for almost three years.

I find CrowdStrike to be stable; there are no issues, although there was one instance when we had an outage for updating the Falcon Agent, but since then, it has been stable without any issues.

In terms of scalability, I find CrowdStrike to be stable, and I have not encountered any limitations with it. CrowdStrike covers around 2,800 endpoints for us.

Regarding maintenance, the service is excellent; if we face any issues, we open a ticket with the CrowdStrike support team.

I would evaluate CrowdStrike tech support as excellent because they have a very fast response.

On a scale of one to ten, I would rate the technical support as a 10 because they resolve many issues for us.

Positive

Before CrowdStrike, I worked with other solutions for EDR and XDR, specifically Trend Micro and Microsoft Defender's Endpoint, as we are working in MSSP.

The main differences between CrowdStrike and Trend Micro or Microsoft solutions are that CrowdStrike gives me more visibility, while with Defender, I have to run queries which are not easy to use. Even network telemetry for CrowdStrike is very simple and easy to read, allowing for faster understanding compared to Defender where creating rules requires more tuning. Regarding disadvantages of CrowdStrike in comparison to Defender or Trend Micro, I do not see any.

I was not involved in the implementation part of CrowdStrike in my environment because I arrived after it was already installed, so I did not start from scratch.

Currently, I do not see any tangible benefits from CrowdStrike regarding incident improvement time, response time, or cost saving.

Based on my experience, I would recommend CrowdStrike to others because it is user-friendly and easy to manage, unlike other solutions that require experienced personnel; CrowdStrike's documentation is also very clear.

I would recommend it to other users because it is a perfect product.

It is an easy solution that anyone can manage, providing many benefits for endpoint visibility and allowing for the creation of many custom use cases without the need for much fine-tuning to get true positive alerts.

On a scale of one to ten, I would rate CrowdStrike Falcon as a product and solution as an eight.