I am still trying to figure out my use cases for GoAnywhere MFT as I am still learning how to use it and determining the best way to utilize the software.

What I can suggest right now about GoAnywhere MFT is the integration of AI for chat support, as I am still trying to find my way around the app. I would appreciate seeing an AI assistant for GoAnywhere MFT. For a first-time user, instead of struggling to learn how to use it independently, you could ask, 'GoAnywhere MFT bot, can you help me with this? Can you help me with that? How do I do this? How do I do that?' Just quick, on-the-spot assistance.

I feel everything that is there is sufficient. I do not think there is a need to add anything. People always say there is always room for improvement, but for me, it is enough, so it does not appear that everything is clashing. I feel there is nothing to improve right now. However, as time progresses, perhaps because of innovation and new technology, they will find new things to implement. The only thing I believe they should implement is what I mentioned about the assistant, where users can ask questions and get answers immediately.

I started using GoAnywhere MFT about a week ago, having seen the review, so I just registered for the review. It has not been more than a week since I began using it.

I have not seen any lagging, crashing, downtime, or any sort of instability with GoAnywhere MFT. By now I would have complained about that.

The user interface is fine. I do not know if they have integrated any chat support or chatbot where you can ask quick questions and get answers within 24 hours. For me, the user interface is understandable; it is not something that required extensive effort to use. I am the type of person that, if I have an issue, I search on YouTube or Google or ask ChatGPT, 'How do I understand this better?' It is not difficult for me, but I feel a 24-hour chatbot would be beneficial instead of using external resources.

Positive

I have never used any other alternatives to GoAnywhere MFT.

The initial installation for GoAnywhere MFT was easy for me because I could use YouTube, so it was straightforward to follow and implement. However, not every first-time user might find it easy. For me, it was not so difficult.

Regarding GoAnywhere MFT's pricing, I think it is quite affordable since it was subscribed for me by my boss.

The main reason behind getting GoAnywhere MFT was that it was recommended to me by my boss, so I am still trying to learn how to use it. It is software that was recommended for me to learn; to learn how to use, find out the details of the whole software, how it works, and implement it because I work as a full-stack developer.

On a scale from one to ten, with ten being the highest, I rate GoAnywhere MFT a seven. I am just a user of GoAnywhere MFT; I do not have any partnerships with them. I have no problem if the GoAnywhere MFT team wants to contact me if they have any questions about this review. I am always available and okay with being a reference for GoAnywhere MFT, which allows their marketing department to contact me later.

With the use case for GoAnywhere MFT, I was setting it up to be similar to the use case that I have for Globalscape because with this MFT-based solution, everything is about creating users since it is all tool-based. The product has all the features, including administrations, where we need to create the users. We need to create users' event rules to take the files and upload them to the destination, push the files, and handle reporting and everything. Most of the steps will be the same, except for a couple of things.

The best features of GoAnywhere MFT so far, from what I've seen, is that it is a light version. For just the purpose of uploading and pushing the files, transferring the files is the main objective. That's where we use GoAnywhere MFT, because it is a very light version, and the price is definitely less compared to the Globalscape enterprise level. The purpose will be resolved if you want to use more transactions and more file transfers with a secured process.

If it is out of the country, with Fortra support in other regions and countries, there will be timing differences. You need to wait until that time because they only work on a US basis, not 24/7. It is just US timing, 8:00 to 5:00. They need to get sorted out to get 24/7 support, so that every country can benefit from the support.

I have been experimenting with GoAnywhere MFT for the past three months since becoming US-based on an H1B visa.

I rate the Fortra support or customer service as a seven because the support was there every time. When we log a ticket, it is immediately assigned to a person who will call us. They will ask about all the pre-steps we need to do, where we create a log with verbose, log the issues, and send them the screenshots of the issues with log files attached. Based upon that, they do the pre-checks on everything, get the solution, and send us an email. If we cannot resolve it straightforwardly, they will schedule a call to assist.

With Globalscape, I built knowledge, not with GoAnywhere MFT. With Globalscape, we got an in-between DMZ gateway to secure. Anything coming from outside traffic is secured because we got a DMZ gateway, which doesn't expose our IP addresses and everything on the security point. It can take any number of connections, so there is no problem with the connections. It integrates with anything.

With both Fortra and GoAnywhere MFT, if you want the GoAnywhere MFT product, we need to buy a license from the company, Fortra. It is straightforward, and we get support on installation and everything. If you want a larger and more complex solution, that's where we use advanced workflow engines to create event rules.

I was comparing differences by exploring other tools as GoAnywhere MFT and IBM Sterling, though not too deeply.

I am still exploring the connectors for services such as Salesforce, SharePoint, Microsoft Dynamics, and other connectors. It works for remote purposes because every MFT product has a web transfer client. We can use the HTTPS method to upload the files, or use SFTP tools to upload the files.

The importance of remote agents with GoAnywhere MFT is that everything should be automated, with no manual interaction. We can schedule it at a particular time, and the agent has to trigger. Once the file is automatically generated, it has to be uploaded and transferred to the destination.

Each agent serves a specific purpose - one for file generation, one for encryption, one for uploading files, and one for alerts about successful transfers and failures. Multiple agents act on individual tasks.

Fortra's capabilities for automation have grown significantly. They can be used in any domain, including medical, healthcare, and industrial sectors. The security is impressive with highly enabled components and features, including TLS. Fortra has reduced prices, and their automation has improved significantly.

If it's not complex, GoAnywhere MFT is straightforward for taking files and pushing them in large numbers. The product currently operates as a hub between different environments. Users need to be on a virtual server to install a Windows-based server to upload files.

GoAnywhere MFT has lower capabilities because it has limited features, but it serves its purpose. Some people only want file transfers without notifications or status updates, and considering the budget, it satisfies these requirements.

I rate this solution a 6 out of 10.

We had the enterprise version of GoAnywhere MFT. We had the business-to-business and in-house versions. We were sending and receiving files from vendors, which were banks, Nike, and all sorts of different purveyors, and then also from server to server within our own business. We were using it quite extensively. I think we were averaging maybe 500 transmissions a day.

What I appreciated the most about GoAnywhere MFT is that it was very user-friendly. It was also very reasonably priced compared to other MFT applications. If I bring up BMC's MFT option, it was three times the price and it had pretty much the same functionality.

At the time when we first got it, it was one of the first MFT applications that had secured transmissions. That was one of the things that our security department was very adamant about, getting a hold of all the ad hoc FTPs that were flying around and securing them all, finding out what's going on, where the data is, what the data is, and locking it all down. That's why we went to it.

The main area for improvement would be including better support. Support was horrible. When we needed help off-shift, at 2:00 in the morning, it was an hourly rate of $200, $175 an hour, and we waited an hour, hour and a half to get somebody on support. It was ridiculous. I'm accustomed to calling a support desk and getting immediate help. Every other application I've ever worked on was that way. GoAnywhere MFT, Fortra, their first-level support was just miserable.

Another improvement would be their pricing models. We went cheap at Foot Locker and didn't include the reporting options, and we should have because the reporting was really fantastic. They should roll it all in, make one price model, include the reporting, and that will make all customers happy.

I have been using GoAnywhere MFT in my career for approximately 12 years.

We experienced a couple of issues with GoAnywhere MFT, but they were due to our own actions. One time we ran out of space on the server and it locked up because it couldn't write to its log files anymore. Another incident occurred when a developer had written a project using a resource that had an expired PGP key, which caused a cascading effect on authentication. That one was difficult to diagnose, but we figured it out with help from support by analyzing the logs. The stability of the application itself is excellent. We left it on an AIX machine that hadn't been rebooted in three years, which testifies to how the application ran.

We never really had to do any scaling with GoAnywhere MFT. We built it to fit our environment and planned for the future, and it was working effectively. We didn't have to add any other MFT servers. We had one MFT and one gateway, which was sufficient.

First-level support for GoAnywhere MFT would rate about a seven for skill level. Second-level support, after waiting a day and working with the first-level person, would rate about a nine or ten. They were fantastic people to work with and remained engaged throughout the process. We were in contact for sometimes weeks afterward. They were really good at committing long-term to a solution. However, the first-level support was disappointing, especially considering the hourly rate of $175 for someone not fully versed in the application.

Positive

We previously used homegrown ad hoc solutions, such as the built-in FTP that was part of z/OS from IBM, and FTP options for Linux and AIX. GoAnywhere MFT was the first enterprise-wide MFT solution that we brought in-house. We did evaluate BMC's MFT option, but it was essentially the same functionality at twice the price.

The installation and upgrading process was not easy. Having someone from GoAnywhere MFT assist us might have improved the process.

When I retired, I had everything in place and turned it over to a contractor from Fortra who was supposedly an expert in GoAnywhere MFT, but they still haven't completed the implementation.

We considered BMC's MFT option, which was three times the price with pretty much the same functionality. Since we used Control-M for our enterprise scheduling application, we considered using the MFT option but ultimately canceled that idea due to the cost differential.

One of the reasons I retired was because of GoAnywhere MFT. The software itself was fine. Nearly every day, I was chasing down certificate owners and determining who was responsible for them. Nine times out of ten, they were no longer with the company, and the remaining staff didn't know anything about it or what to do. I spent approximately 90% of my time chasing down certificates and getting them updated. If the certificates could be removed, I would give it a nine. GoAnywhere MFT didn't provide any sort of guidance on certificate management. They simply provided what needed to be done and left the implementation to us, which was a significant oversight on their part as certificate management became a nightmare.

The overall rating for GoAnywhere MFT would be a seven, primarily due to the never-ending nightmare of certificates.

We use GoAnywhere MFT for both front-end SFTP and back-end managed file transfer.

We do not make use of the connectors for services like Salesforce, SharePoint Online, Dynamics 365, or any other services. The range of connectors that GoAnywhere MFT provides out of the box includes interesting connectivity to ServiceNow, which, although we don't use at our organization, adds flexibility, highlighting the product's strength in customization and configuration.

We do not use GoAnywhere agents because all of our connections are external organizations, and agents are more suitable for connecting offices within an organization.

We use secure forms for different purposes: one is for archiving data for 7 years for legal purposes, allowing employees to request specific files, and another allows us to handle all of our SFTP user and user-group provisioning through a secure form processing our formatted spreadsheet.

We use the GoFast feature to accelerate data transmission. This acceleration is beneficial as we handle a high volume of data and some fairly large files, sometimes up to 30 gig for an individual file, so having that functionality improves performance.

The best features of GoAnywhere MFT are its powerful customization capabilities that allow us to dictate the process and add in custom processes, which was a limitation with other MFTs we used.

Since implementing GoAnywhere MFT, we have seen scalability improvements, especially since we were using MOVEit MFT prior to that, and it just doesn't have the same scalability, making GoAnywhere a better fit as our company continued to grow.

The areas for improvement with GoAnywhere MFT include a basic SFTP user interface that lacks functionality compared to other MFT SFTP solutions, as well as some administrative features like filtering a page and job log record retention that could be enhanced. Support, UI, and filtering can definitely improve.

I have been using this solution for about 4 years.

The overall deployment of GoAnywhere MFT was pretty complex. It was complex due to the importance of data security in our industry, requiring a lot of infrastructure setup and a learning curve while migrating from the old environment.

The solution requires maintenance from our end, which includes applying patches and updates, as well as testing and validating new versions. Judging stability in terms of downtime, bugs, and glitches, I would rate GoAnywhere MFT as an eight out of ten.

GoAnywhere MFT meets our business needs in scalability, answering our capacity requirements. I would rate the scalability of GoAnywhere MFT as a ten.

When it comes to technical support, I would give it a rating of three. The technical support is slow to respond and to take action when issues arise, along with difficult-to-use user forums which complicate finding solutions on our own.

Neutral

We were using MOVEit MFT prior to implementing GoAnywhere MFT. We have seen scalability improvements since the switch, as MOVEit MFT didn't have the same scalability, making GoAnywhere MFT a better fit as our company continued to grow.

The initial deployment took several months.

From our end, six people were involved in the deployment. Currently, ten users work with GoAnywhere MFT.

I have seen a return on investment from GoAnywhere MFT, not just financially, but also in saved time, resources, and efficiencies. In terms of percentage, for the amount of volume we are doing with GoAnywhere MFT and its functionality, I would estimate it has provided about a 50% return in four years.

Regarding the pricing of GoAnywhere MFT, they recently changed their pricing model, which wasn't as favorable, now moving to an annual renewal subscription model, but compared to other MFTs, I still find it reasonable. If I were to rate GoAnywhere MFT on a scale from 1 to 10, where one is cheap and ten is expensive, I would say it falls around a six.

When comparing GoAnywhere MFT with other MFT products, I think it's a good fit for an enterprise-level organization, though it may be more complex than needed for small-medium businesses.

Our relationship with Fortra is that we are customers. GoAnywhere MFT has not saved us significant time in securely connecting with third parties; it compares well with other MFTs, though it hasn't been difficult to use. I would recommend GoAnywhere MFT to other users if they need something very scalable and flexible. On a scale of 1-10, I rate this solution a 7.