GoAnywhere MFT is used for file transfer within our organization. It's a secure platform that helps with secure file transfer, organizes and automates data transfer, and helps to centralize file locations. If any user wants to search for a particular file, they can search and retrieve it.

We use the Salesforce connector, and the connectors work really effectively. They are inbuilt, based on the cloud, and work efficiently whenever we utilize them. The pricing for everything is really good.

We use secure forms for filling out information. The solution provides secure, customized forms where users can input values and share details, which is very important for internal data sharing.

It has saved significant time on both the security aspect and data transfers. The solution has provided us with a secure environment where we can manage our data. Since we are storing confidential organizational data, they have ensured that whatever we store is safe and not shared elsewhere.

The speed could be better, and the user interface could be more user-friendly. In some areas, it's a bit complex and the learning trajectory is steep, so they can definitely improve on these aspects.

In our organization, GoAnywhere MFT has been in use for almost two years.

We have never faced any stability issues.

It's definitely a scalable product that can handle multiple concurrent users while maintaining stability. The cloud-based server manages high user loads effectively.

Our team contacted technical support last year when facing an issue, and it was resolved within a couple of hours.

Positive

This is our first time using an MFT solution, so we have not used any alternatives.

The initial installation was straightforward with support from their engineering team. We completed the implementation within three to four weeks.

It does not require any maintenance from our end as everything is managed by GoAnywhere MFT.

After evaluating other solutions, we found the pricing they offered to be genuinely competitive. Compared to other competitors, they are highly recommended and have provided good pricing. I would rate the pricing an eight out of ten because it's really good for our needs.

We have compared other solutions with GoAnywhere MFT, and their pricing is more competitive compared to others.

I would rate this solution a nine out of ten, deducting one point for potential future improvements.

We primarily use GoAnywhere MFT to facilitate secure file transfers via SFTP and HTTP protocols. Our most important usecase is for the files uploaded for any support cases created by customer. Customers can upload/download files for their respective cases either via SFTP or HTTP. Project workflows has been great to buid automation for this usecase. We have an integration of GoAnywhere MFT internally with Oracle Service Cloud and the automation plays a vital role for to and from communication between these systems.

GoAnywhere MFT has significantly improved our operational efficiency by enabling the automation of complex file transfer tasks through its project workflow feature. These workflows allow us to design, schedule, and execute multi-step processes.As a result, we’ve reduced errors, saved time. Since, the project workflows can be created with low code no code it significantly simplified the process of building and testing new workflows. As a result our development cycles are shorter and we are able to add more value.

The project-based workflow automation feature elevates the GoAnywhere MFT beyond a simple file transfer solution. We leverage its schedule-driven execution and robust integration capabilities to automate and streamline our business processes. Since we have an automation that integrates with our internal systems REST/SOAP API calls via GoAnywhere has been really helpful. Along with this, the triggers for file transfer has helped us to sync files to other downstreams systems needing the information.

While GoAnywhere MFT is robust and reliable, its user interface could benefit from a more modern and intuitive design.

We have been using GoAnywhere MFT for more than 3 years for one of our use cases. 

It's stable. I would rate GoAnywhere MFT a ten out of ten in terms of stability.

Its architecture supports clustering and load balancing, which enables horizontal scaling for heavy workload requirements.

Our experience with GoAnywhere’s support has been positive overall. While support interactions have generally been smooth, occasional wait times during peak periods may occur.

Positive

The initial setup of GoAnywhere MFT was straightforward, thanks to its user-friendly web-based interface and comprehensive documentation. We were able to setup our env with clustering enabled within a day.

Automation of manual file transfers and workflows reduced the time we had to spend on repetitive tasks which resulted in fewer errors and less troubleshooting.

Its a cost-effective solution.

Take advantage of GoAnywhere’s extensive connectors to integrate with existing systems. It can save time and reduce complexity

I use GoAnywhere MFT mainly to manage file transfers and to move data around the business. We have various teams and we use it to move data around. 

We use it for encryption, we use it to send bank files to the bank through an encrypted channel, we use it to send data to the DMV, and we use it to send data to law firms. 

We grant access to law firms to download their data whenever they need it, and basically, we use it to share information across various networks.

Previously, data transfers used to be manual, where somebody grabbed a file, encrypted it, and shared it. Now we create a project, tell it where the files are located, where they need to go, what the file name should be, and we schedule that on our third-party application called IBM Tivoli, which takes care of the process. That's pretty neat.

What I appreciate the most about GoAnywhere MFT is the encryption process, where we can create a project, set it to encrypt the data and run it automatically at any time without having a user involved. 

Before, we had to write scripts and manually update them to move data around, encrypt files, or rename files. Now we just use the GUI to set the modules for transfers, encryption, renaming, and copying, allowing us to set it and schedule it to run without any user interaction.

When I first started using GoAnywhere MFT, it was challenging to learn how to use it since I didn't get any training, so I had to navigate the application by myself. However, once I downloaded the user guide and started reading it, I found it pretty simple to understand.

In terms of improvement for GoAnywhere MFT, they could enhance the support, as there have been cases where we needed support due to the application getting stuck for no reason, and usually, the issue gets fixed by restarting the application. 

However, we never get a clear understanding of why the issue occurred and how we could prevent it. That's the only thing that could help if the application could log what caused the error for us to prevent it.

I have been using GoAnywhere MFT for over ten years, and I've been the administrator for about six of those years.

In terms of stability regarding GoAnywhere MFT, it's good; it stays up and doesn't really crash. 

It does have some bugs, particularly with the SMB1 protocol, which is deprecated and should not be used. We have some resources that force us to use SMB1, and I've noticed that when we try to connect with it, sometimes it just hangs, affecting the application. The only bug we have occurs when connecting to SMB1; the system hangs, however, it usually starts working on its own without interventions from us or the networking team.

We do not use any connectors or Secure Forms at this time, only the current resources that we have in the service. We have experimented with connectors a few times when we thought we needed them. In the end, we were able to accomplish things differently, and we are aware that there are connectors in the application.

The quality of the support for GoAnywhere MFT is pretty good when they have knowledge of what's going on. We usually get fixes pretty quickly, however, with the issue of the application getting stuck, it can take some time for them to get back to us. However, we never get a clear explanation of what caused the issue or how to prevent it. Other than that, whenever they have knowledge of what's happening, the support is pretty good.

Positive

I have used alternatives to GoAnywhere MFT, including PuTTY, WinSCP, and FileZilla before, but GoAnywhere MFT is the best; we prefer it.

The initial deployment of GoAnywhere MFT was already there when I joined. I did complete a fresh install and migrated all the data since we needed to move the application from Windows 2016 to 2022 due to 2016 support ending. I downloaded the instructions on how to do the install, configure, and migrate the data, and everything was pretty straightforward; I didn't have any problems.

GoAnywhere MFT does not require much maintenance on my end, as the only maintenance we have is doing upgrades, and everything else works fine every day without any issues. Whenever there's a bug or issue with GoAnywhere MFT, we contact support, and they tell us what to do, how to mitigate the bug, or how to fix it.

GoAnywhere was already in place when I joined the company, as there used to be another version of GoAnywhere which I don't recall the exact name of. We upgraded to GoAnywhere MFT, which is the version that was already in place when I started.

On a scale from one to ten, I would rate the solution overall as a nine. 

We do not have any partnerships with GoAnywhere or Fortra; we are just a customer. Fortra can contact me if they have questions about this review, and I'm interested in being a reference for Fortra.

We are a review website for enterprise IT, and we perform two main functions. First, we publish these reviews for other people to read, either publicly or anonymously. Second, we work directly with vendors who are interested in understanding what users think about their product.

What about the scalability of the solution?

We are using GoAnywhere MFT primarily for transferring files. These are reports from banks and from our vendors who conduct research for us, such as food counts in stores and other data. We transfer it for our Finance Department and BI team so they can generate additional reports for our management. 

We don't have many projects compared to other customers, however, it amounts to approximately 50 different jobs running during the day.

The product has a lot of benefits. For example, it allows us to automate a lot of processes.

This product has numerous benefits as it has automated many processes that we previously had to do manually every day. Some vendors generate reports during nighttime, which is helpful when the BI team works in different time zones - they are in the Eastern Time Zone while we are in the Mountain Time Zone in Colorado. The management is in Colorado as well, so when they start working, they already have reports at the beginning of their workday. There are many benefits, particularly in terms of automated processes, which helps significantly.

The product itself is very good, however, it requires additional knowledge for setup. Writing variables is sometimes difficult. It would be helpful if they provided additional basic training for administrators who manage this product. They have paid training available. That said, as someone who inherited this product and handles tickets when jobs fail, I had to figure out for myself how the product works and how to troubleshoot it.

I started in November 2021 and began using GoAnywhere MFT in January 2022, inheriting it from my predecessors and colleagues who were taking care of the product for our company.

We have one issue that occurs when someone is signed into the console. The session times out and disconnects, and when trying to sign in again, it doesn't allow access unless opened in incognito mode browser or from a different browser. The only solution found is to sign out when not needing to be connected to the console. Otherwise, you will get a 500 error. Other than that, it works very well, especially when kept up to date. My predecessor never updated it, but once we keep it updated, it never causes issues.

It's quite easy to scale. When adding new jobs, I typically find similar projects, copy them, edit the XML file, and apply the changes. It's straightforward unless our Finance or BI team needs something specific, which might take a couple of days to figure out as I combine this duty with other tasks.

Over three years of using the solution, we contacted technical support three or four times maximum. 

The most recent instance was after migration when there was an issue with the public IP. After changing the network interface, the license broke. Support deactivated the old license, activated the new one, and fixed the issue in about two to three hours. The first engineer was inexperienced and had to consult someone else, who resolved it quickly. Another instance was when the certificate expired, and we couldn't sign into the console because only HTTPS was enabled.

Neutral

We have not used any alternatives to GoAnywhere MFT.

The solution was already deployed when I joined, but I handled the migration to the new server. I built the new server and followed guidance from the GoAnywhere engineer, who watched and directed my actions while I shared my desktop.

Regarding maintenance, it only requires Windows updates for the server, which is automated by SCCM. We monitor for new versions of GoAnywhere MFT and install them within a week or two after release, depending on whether it's a critical update or if security issues were found. We follow a change control process through the ticketing system, and stakeholders must be informed of any changes. It's easy to maintain this product with monthly Windows updates and occasional GoAnywhere MFT updates.

We paid $3,500 for professional services, which covered two meetings plus a couple of hours with the engineer.

It's difficult to compare costs as I don't know how much competitors charge for their products. In my career, I haven't used anything except GoAnywhere MFT. However, it saves considerable time, and I would say the investment pays off.

The pricing is reasonable. We recently considered moving GoAnywhere MFT from on-premises to their Cloud solution, however, it proved too expensive. We decided to keep it on-premises and migrate the product to a newer version of Windows Server, from 2016 to 2022. 

We don't use connectors. We use SAP as our ERP system and don't have any CRM since we are primarily a retail company working with customers who come to stores to buy jewelry. We don't use agents, secure forms, or the GoFast feature. Our setup is simple and basic.

On a scale from one to ten, I would rate GoAnywhere MFT a nine overall. Without knowledge, it can be challenging to manage as it uses XML files for configurations and has tricky variables. While it's not particularly intuitive for new users, it becomes easy once mastered.