We use GoAnywhere MFT for managed file transfer, secure mail feature, and SFTP. It serves as our SFTP system.
Fortra's GoAnywhere MFT for Windows (BYOL)
Fortra | 7.8.0-2Windows, Windows Server 2022 Base 2022 - 64-bit Amazon Machine Image (AMI)
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Offers excellent flexibility and impressive features such as Secure FTP and Secure Mail
What is our primary use case?
How has it helped my organization?
We utilize the GoAnywhere Agent, which allows us to connect internally to our network. It functions similarly to a VPN tunnel. With the cloud version, there is minimal maintenance involved, including no need to worry about security certificate updates.
Overall, it's been a good product for us, and I'm very happy with the support. There is also the ease of administration. You don't have to be a coding expert or anything like that to be able to create complex managed file transfer jobs.
What is most valuable?
The whole application of GoAnywhere MFT is excellent. The user interface is intuitive. The flexibility for creating projects for managed file transfer is quite robust. I can easily add new modules to any project through a drag and drop process, which is really nice. I have the ability to manually edit the XML code that is produced when creating a project using that method. I can also export the XML code.
The Secure FTP feature gives me the ability to manually block IP addresses. It's a very secure system that automatically blocks certain IP addresses after multiple malicious connection attempts. Setting up new accounts is straightforward, and it's a robust SFTP system that uses the same interface as the regular GoAnywhere MFT, making it familiar for users. I can produce reports for security and have full control over secure protocols allowed on the system, making it easy to comply with security standards such as Sarbanes-Oxley.
The Secure Mail feature is impressive. I've worked with several different secure mail applications, and this one has comparable features. You can dictate security levels, such as requiring a username and password or simply sending links. It also allows business users to request large files from vendors or partners without utilizing an FTP system for large file transfers. When requesting files, recipients can click on a link and upload their file through a secure file transfer. If I needed a 200-gig file from you, I could send you a request. You click on the link, and then you can upload your file. It's a secure file transfer. That's a nice feature about it.
What needs improvement?
The application uses resources such as network connections to shared directories or SFTP connections. I would appreciate seeing utilization metrics for these resources. For example, when opening a resource, it would be beneficial to see which projects are utilizing that resource. A project transfers files from one location to another, and these locations are the resources. When opening the configuration for a resource such as an SFTP site, it would be helpful if it displayed which projects are utilizing that resource.
Overall, I'm very satisfied with the product. We did have some issues a couple of months back where we were having some unscheduled outages, and the support team worked with me closely and provided a solution that appears to have fixed the problem. I haven't seen any issues in over a month now.
For how long have I used the solution?
We have been using the cloud version of GoAnywhere MFT for approximately two years.
What do I think about the stability of the solution?
We experienced some unscheduled outages a couple of months back, but the support team worked closely with us and provided a solution that appears to have fixed the problem. Essentially, the application needed to be updated to the current version, so I really can't blame the application because our cloud wasn't on the current version. We have a very crowded schedule as far as our MFT jobs are concerned. The delay was because I had to wait after we went through payroll and month closing tasks before doing an upgrade. We did experience a little bit of trouble, but it was resolved quickly.
How are customer service and support?
The experience was excellent. The support technician who worked with me initially owned the ticket through the whole process, even after escalating to developers or higher-level support. The technician stayed with the ticket until resolution and followed up afterward.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
The nearest alternative I've used is Oracle Cloud Integrations, which is essentially a fancy managed file transfer system. It has connections similar to resources and file transfer capability, including SFTP capability. It does not have secure mail capability, but it is comparable to an Oracle Integration type system.
How was the initial setup?
I've been with the company for 25 years. Prior to using the cloud version of GoAnywhere MFT, we were hosting GoAnywhere MFT in-house. It was an on-prem system, whereas now, we're in the cloud. We've been using the cloud version for only two years, but we used the in-house version for six years prior to that. I was instrumental in moving to the cloud version. I also did the proposal to use GoAnywhere SFTP. I did a proof of concept and all that. I pushed it through. I was pretty much the one who pushed for GoAnywhere SFTP, but we have been using the MFT service for years and years.
Deploying GoAnywhere MFT was straightforward, especially the cloud version. We encountered minor issues with whitelisting IP addresses during the learning process. The challenging part was transferring our old MFT on-premises jobs to the new cloud version.
There was some confusion with the agent because it functions as two different sides of the same application. The agent side communicates with your network while the other side operates independently. Creating projects in the correct area is crucial. For example, projects needing an internal network connection should be created inside the agent console. The process of switching between the regular console and agent console could be improved, as it's somewhat cumbersome.
The cloud version deployment was simple, though on-premises installation can be more complex.
In terms of maintenance, I don't even have to worry about security certificates anymore. Previously, I had to update the security certificates on the on-prem servers, but that's true for any application. There's almost no management.
What's my experience with pricing, setup cost, and licensing?
The pricing for GoAnywhere MFT seems reasonable when compared to other similar services, especially cloud services. Azure is significantly more expensive.
What other advice do I have?
We don't use its connectors at this point. It's pretty much standalone. We are an Oracle cloud customer as well. Most integrations are managed within the cloud because they have their own connectors. Cloud-to-cloud transfers for services like Salesforce don't require routing through our system unless it's for archival purposes.
It's an excellent product. I would recommend it. I would rate GoAnywhere MFT a nine out of ten. The cloud version is relatively new to everyone, and there were instances where the support team was going through their own learning process. However, they handled everything professionally. The pace of technology advancement is rapid, but they maintain excellent service.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Greate SFTP and file management\automation Tool
What do you like best about the product?
The GoAnywhere MFA system is great and easy to use. I set it up fast, and it works well with our SFTP environment. It adds solid security without slowing things down. I also like how it fits with the automation tools — sending and receiving files runs smooth and safe. Everything just works, and I don’t have to worry about security or file transfers failing.
What do you dislike about the product?
How we cannot change some of the UI colour to fit our organisations colour standards and formats. Its small things that such as the green that appears on the buttons ect. The tool should allow us to change anything especially if the purpose of some functionality is meant to be customer facing
What problems is the product solving and how is that benefiting you?
We use it for our SFTP site and file collecting and transferring with the automation features it has.
GoAnywhere MFT admin experience
What do you like best about the product?
Below is what I like best,
1. Easy to manage web users
2. The Admin interface is very user friendly
3. Reliable service
4. Security is enhanced after the incident
1. Easy to manage web users
2. The Admin interface is very user friendly
3. Reliable service
4. Security is enhanced after the incident
What do you dislike about the product?
1. There was a security incident two years ago. Some of our user data was breached.
2. Tech support is very responsive sometimes, but not responsive sometime.
2. Tech support is very responsive sometimes, but not responsive sometime.
What problems is the product solving and how is that benefiting you?
It's a very solid and secure file transfer platform between our account management team and customers. We don't need to host any on-prem infrastructure.
Work with GA MFT everyday to create new file transformations and connections.
What do you like best about the product?
It's ease of use and versatility in creating and translating files of different type (csv,xml, x12, fixed-width)
What do you dislike about the product?
The lack of EDI x12 support. They stopped new development of X12.
What problems is the product solving and how is that benefiting you?
Able to accommodate customer's needs as it relates to file format and connections such as FTP, SFTP, Cloud, API. It lets us overcome the limitation of our ERP system and to develop solutions as quickly as possible.
GoAnywhere MFT
What do you like best about the product?
Every needs is covered in this program. We can almost control everything. Also AMAZING Customer Service and Support. Top notch!!!
What do you dislike about the product?
can't find anything so far. everything is covered
What problems is the product solving and how is that benefiting you?
secure mail for file transfer.
Convert from perpetual to subscription and increase the price
What do you like best about the product?
Software works well, easy to use, good customer support, integrates well with our IBM i.
What do you dislike about the product?
They are requiring us to convert our perpetual license to a subscription license and doubling the price of our annual maintenance for the subscription fee.
What problems is the product solving and how is that benefiting you?
using SFTP to send and receive EDI data
Helpful advice and guidance
What do you like best about the product?
Having a central location for all my data transfer tasks is best. Repeating tasks which were impossible to monitor, scattered all over the network have been replaced with a single point of management.
What do you dislike about the product?
I found, and still find, the initial learning curve to be extremely steep. Once you have implemented project, it is relatively simply to design new project with similar functions, but that first time can be a real challenge.
What problems is the product solving and how is that benefiting you?
The biggest problems GA has solved has been in reducing unnecessary file transfers. We have a number of processes that update files which need to be synchronized to a variety of "in-production" deployments. Where we has timed synchronizations running every few minutes, with GA's Monitoring Triggers, files are checked at a times interval, but only synchronized when a change has occurred. We have seen a significant "quieting" of the network from this.
Secured and Encrypted file transfer solution
What do you like best about the product?
This product is use as common platform to uploads and downloads files/feeds and have plenty of options to designed the projects based on teams requirement.Easy to configure and manage.
What do you dislike about the product?
Support is not as expected need to improve a lot and give the prompt response on timely manner
What problems is the product solving and how is that benefiting you?
Its a good replacement of existing in-house product which was having lots of vulnerabilities.
Consistent performance and secure daily transfers
What do you like best about the product?
I like GoAnywhere MFT the most for being very reliable for regular file transfers. We literally run it many times a day and it’s always been the same. I also like that recurring timed transfers are possible, and that has been helpful to meet tight vendor deadlines. We’ve also integrated it with our accounting tool such that reports are pushed automatically, and everything is kept on track. Now it’s as good of a part of our daily workflow as any we’ve ever had.
What do you dislike about the product?
However, one downside is that debugging takes so long when a job fails. The error messages tend to be impercise and it can be like playing a side of guessing as to what, exactly, is the issue. On a number of occasions we’ve had small schedule or config mistakes that have led to delays in a department everywhere. That kind of downtime stacks up fast, especially for processing at the end of the month. A clearer indication on what went wrong when something goes wrong would be a lot more useful.
What problems is the product solving and how is that benefiting you?
Prior to GoAnywhere MFT, staff will usually manually send files to partners and vendors. There was plenty of room for human error, missed steps and honestly quite a bit of burnout from all the repetitive work. Now, without someone babysitting that process, those transfers are now possible. This has helped cuts on mistakes, freed up our team from spending brain power on what our software is programmed for. In times like quarterly close, it has been a huge relief.
Reliable transfer system with detailed file history
What do you like best about the product?
GoAnywhere MFT is a very nice tool that takes out the mess when you have to share sensitive files. Finances reports and contracts going back and forward between clients and our intenal teams, and having log history is a big win. It has put an end to confusion as to whether a file has been delivered or not. Everything will flow naturally with it running alongside our document solution. My biggest confidence when dealing with clients is the clean audit trail.
What do you dislike about the product?
The worst part is that error messages do not help in figuring out what went wrong, and they are worded in a most annoying manner. We have had transfer failures that did not easily fix because the alert wasn’t easy to trace back to the problem. Indeed, that delay can really throw off our timelines, especially in some ways in the afternoons when traffic is at its worst. Now due to this, we are forced to put up extra internal tracking just to fix it in a faster way.
What problems is the product solving and how is that benefiting you?
With GoAnywhere MFT, it has become crazy to stay on top of file transfers but we can do it with GoAnywhere MFT. We used to miss deadlines and we no longer emailed files through insecure ways. This has made it more organized for Communication with 3rd parties and Departments. Now our teams use it every day as part of their routine, and it has eliminated the need for emails all day asking whether you have sent it.
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