We use the solution for network access control.
Cisco Identity Services Engine (ISE)
Cisco Systems, Inc.Reviews from AWS customer
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External reviews
External reviews are not included in the AWS star rating for the product.
Comprehensive and allows you to control access to network resources granularly based on policies
What is our primary use case?
What is most valuable?
Cisco ISE is a comprehensive solution that allows you to control access to network resources granularly based on policies.
What needs improvement?
Cisco ISE is very complex and not very easy to deploy. There are a lot of prerequisites for the tool.
For how long have I used the solution?
I have been using Cisco ISE (Identity Services Engine) for three years.
What do I think about the stability of the solution?
We did not face any issues with the solution’s stability.
What do I think about the scalability of the solution?
Cisco ISE is a very scalable solution.
How are customer service and support?
We are working with a partner for support and are very happy with them.
On a scale from one to ten, where one is bad and ten is good, I rate their support a seven or eight out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Compared to Cisco ISE, Fortinet NAC is more consumer-friendly.
How was the initial setup?
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a four out of ten.
What about the implementation team?
The project lasted a few months, but the planning took several months. Cisco ISE itself means nothing. It has to have the network set up to ensure the network penetration is in place, and we're still working on that.
What was our ROI?
Security is about risk control and exposure avoidance. You can only calculate its return on investment based on how you avoid penalty fees. Cisco ISE improves our security stats.
What's my experience with pricing, setup cost, and licensing?
If you consider money only, Cisco ISE is not a cheap solution. Functionality-wise, however, it offers a very good price for the value you receive.
What other advice do I have?
The solution's compliance and policy enforcement capability has benefited our organization by simplifying work.
The solution operates in the background, and users generally don't interact with it. Cisco ISE is the security framework layer between network resources and end users using them. Users do not go into Cisco ISE to do anything.
It's like Active Directory for Identity. If you're an end user, you don't work in Active Directory, but you authenticate Active Directory to use resources on the network. The same applies to Cisco ISE, and users don't interact with it directly. They are affected by it to the extent to which they are accessing network resources.
Cisco ISE has a very comprehensive integration suite and we did not face a lot of challenges in integrating this solution with other security tools. If they know how to use it, I would recommend the solution to other organizations with similar security needs.
Overall, I rate the solution an eight out of ten.
Used in-house for phone profiling and for users' computer authentication needs
What is our primary use case?
We are using it in-house for phone profiling and for users' computer authentication needs.
How has it helped my organization?
The policy and segmentation that we use are currently based on the users and their domains. Let's say different domains, such as HR or finance and procurement. We have policies where users are assigned VLANs or specific requirements and are directed to corresponding policies where services are activated. They have access to specific services based on their domain or vertical.
What is most valuable?
Many Cisco ISE features are good. It offers automatic profiling of phones and computers, enabling administrators to identify and categorize devices seamlessly. Additionally, Cisco ISE can block anonymous devices attempting to connect to the network. This includes unauthorized attempts from non-domain computers or users trying to obscure their identity to gain network access. Cisco ISE ensures such attempts are thwarted by enforcing full identification authentication.
What needs improvement?
I struggled with spoofing, specifically the max spoofing feature, which I believe has started working after version 3. Before that, it was not that effective. They could incorporate some AI features.
For how long have I used the solution?
I have been using Cisco ISE for over three years.
What do I think about the stability of the solution?
The product is stable.
I rate the solution’s stability a out of ten.
What do I think about the scalability of the solution?
Scalability is also good. I haven't seen any problem because I currently have a new deployment for the ISE and other branches. Getting an integrated access setup is easy, and scalability is also fine. Initially, the scale upon the licensing part and that sizing is low. ISE's existing policies pretty much work very well. There are no significant changes you have to make.
We have more than a thousand users using this solution.
How are customer service and support?
ISE support is good.
How was the initial setup?
The initial setup is straightforward. They are very easy to manage and not complicated at all.
We have received all our files from the client and deployed them. Currently, we are using single active nodes. We have one Primary Admin Node, which is active, and one Policy Service Node. We don't have a secondary admin node for administrative purposes. We have an active operational node. The deployment is pretty simple. You download the file from Cisco, import it into your Cisco ISE, and follow the prompts to set it up based on your requirements, including IPs, basic security needs, DNS servers, etc. Once the initial setup is complete, you can begin creating policies.
What was our ROI?
Cisco ISE protects your environment from potential physical attacks. This ensures that your environment and users are fully safe, thus enhancing your overall security posture as a first line of defense.
What's my experience with pricing, setup cost, and licensing?
We don't have the full license. An enterprise license includes Apex and device management. We secured it for one of our new branches where the deployment will start. We have a full enterprise license, including Apex and device management, to cut costs.
What other advice do I have?
The problem is we have a team of five. I look into the security and infrastructure part.
Integrating Cisco ISE depends on the specific products you're working with. Each integration may present unique challenges that require individualized solutions. There isn't a one-size-fits-all checklist for potential issues.
They were looking to protect their assets, such as devices, from somebody. If they have an environment exposed to users who frequently come to their office, and it's not a very closed environment, then Cisco ISE is very much required. It's the first place where the attack starts. From a risk and compliance perspective, ISE is essential.
Overall, I rate the solution an eight out of ten.
Helped improve our security and is reliable
What is our primary use case?
The solution is being used for authentication purposes and for sharing assessments.
How has it helped my organization?
Cisco ISE has helped improve our security.
What is most valuable?
It helps ensure that you are working in accordance with the organizational policy before you join the network. Also, the solution is very reliable.
What needs improvement?
I would like to see better management. Integration with other platforms can also be improved.
Cisco ISE does not recognize devices and that is an issue we faced during its integration with our existing devices.
For how long have I used the solution?
I have been working with Cisco ISE (Identity Services Engine) for ten years.
What do I think about the stability of the solution?
The stability of the solution is average. I would rate the stability of the solution a seven out of ten.
What do I think about the scalability of the solution?
The solution's scalability is average. I would rate the scalability a seven out of ten.
How was the initial setup?
The initial setup of Cisco ISE is complex. For the deployment, the solution needs to be installed and then it needs to be integrated with the network and certificates to get to the endpoints.
What other advice do I have?
I would like to advice that Cisco ISE is a reliable and stable solution although it is not very easy to use. They should work on integrating the solution with other platforms.
Overall, I will rate the solution an eight out of ten.
Network Security Orchestrator
The product is useful for device administration and can be integrated easily
What is our primary use case?
I do the designing and implementation and hand it over to the customer. Sometimes, I provide support to the customer. The solution is used for network access control. I have implemented almost all the features of the product.
What is most valuable?
TACACS is valuable. The product is useful for device administration.
What needs improvement?
We face many bugs. The vendor is trying to improve it by releasing new patches and hotfixes.
For how long have I used the solution?
I have been using the solution for almost five years.
What do I think about the stability of the solution?
I rate the tool’s stability a six out of ten. It breaks down a lot.
What do I think about the scalability of the solution?
I rate the tool’s scalability a seven out of ten. To scale the solution, we must decide which persona should be added. There are different personas for management, monitoring, and policy enforcement. It needs some calculations. I have a lot of clients. One of my clients has 20,000 to 50,000 users.
How was the initial setup?
The initial setup is not easy. It should be designed properly. The solution has almost two or three personas. The design must be reviewed correctly. The implementation is not easy. It is a little bit complex compared to other NAC solutions. The time taken for deployment depends on the size of the implementation. It can take from one week to one year.
What's my experience with pricing, setup cost, and licensing?
The solution is not that cheap.
What other advice do I have?
We are partners. A lot of customers are using Cisco’s infrastructure. The product can be integrated easily. We have faced a lot of issues while integrating other tools. Overall, I rate the solution an eight out of ten.
Efficient for wireless security and highly scalable solution for our use cases
What is our primary use case?
We use it to secure our networks. We can secure our switches and wireless networks, basically everything.
We use it primarily for wireless security, but it can be used for many other things as well, like LAN and WAN security.
What needs improvement?
There is room for improvement in CLI. Most things are done through the GUI, and there aren't many commands or troubleshooting options available compared to other Cisco products like switches and routers. We have more visibility on the CLI for those devices, but the GUI seems limited. Moreover, sometimes, GUI seems very pathetic.
For how long have I used the solution?
I have experience working with this solution. I have been using it for four to five years. We still use the old version, but we plan to migrate to the new version soon because they recently changed their licensing model.
What do I think about the stability of the solution?
The product is stable. We don't face many challenges. It's stable, so I would rate it around a nine out of ten.
What do I think about the scalability of the solution?
The product is scalable. I would rate the scalability a ten out of ten. We have medium-sized businesses as our clients.
How are customer service and support?
There was some delay.
How would you rate customer service and support?
Positive
How was the initial setup?
Setup wasn't difficult because we already had a solution in place. It was very easy to install.
What about the implementation team?
The deployment definitely took weeks.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing an eight out of ten, one being cheap and ten being expensive.
What other advice do I have?
Overall, I would rate the solution a nine out of ten.
A cost-effective and stable solution to secure the endpoints
What is our primary use case?
We use the solution to secure the endpoint. Before the user connects to the network, it can be investigated whether to connect.
What is most valuable?
Cisco ISE has a powerful posturing tool with security requirements. This data can be integrated with the device identity and threat intelligence surface, enabling you to create granular policies based on a device's identity. Just like we made policies based on Samsung or Lenovo, you can now do the same based on its compliance posture.
What needs improvement?
You have to restart the system to change the DNS or NTP server.
For how long have I used the solution?
I have been using Cisco ISE as a system integrator for three years.
What do I think about the stability of the solution?
I rate the solution’s stability an eight out of ten.
What do I think about the scalability of the solution?
The solution’s scalability is good. We cater the solution to medium-sized businesses.
I rate the solution’s scalability an eight out of ten.
How was the initial setup?
The initial setup is easy. One engineer can deploy it in three hours.
What's my experience with pricing, setup cost, and licensing?
The product has moderate pricing and comes with a subscription model.
What other advice do I have?
We must check the compatibility with the other device before using Cisco ISE. Fortinet or Palo Alto provides integration to another device.
The solution has medium maintenance.
Overall, I rate the solution a nine out of ten.
Highly-Recommended Solution with Commendable Integration Capabilities
What is our primary use case?
We primarily use the solution for network access control solution and network device access management. The solution comes with features like posturing.
What is most valuable?
The valuable feature of the solution lies in its integration capabilities with other applications. This facilitates seamless operations like Microsoft migration across networks and call center management. The ability to segregate multiple domain users in the Access Network ensures efficient, logical management.
What needs improvement?
The tracking mechanism in Cisco ISE is relatively costly, especially its vendor-specific protocol. It would be beneficial if it could support open source or other devices with a similar checking mechanism, but unfortunately, it remains proprietary.
For how long have I used the solution?
I have been working with the solution for the past five years.
What do I think about the stability of the solution?
The solution is highly-stable. I rate it a perfect ten.
What do I think about the scalability of the solution?
The solution is scalable. We have three users for the Cisco ISE.
How are customer service and support?
Their customer service and support is excellent.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup is straightforward. Effective planning is crucial for the setup of Cisco ISE. Placement of the virtual solution requires careful consideration of network accessibility from all branches. Different components may need placement in various areas in a large network. So, thoughtful planning for the architecture is important. It takes around two days for the deployment.
What's my experience with pricing, setup cost, and licensing?
Previously, Cisco ISE had a perpetual licensing model, but now they have shifted to a subscription-based licensing system. We now have to pay recurring costs. This change in the pricing model has presented challenges for many customers accustomed to the simplicity of the previous licensing model.
What other advice do I have?
I recommend this solution to all. Overall, I rate it a perfect 10.