eFax Corporate
Consensus Cloud Solutions, Inc.External reviews
150 reviews
from
External reviews are not included in the AWS star rating for the product.
Convenient Alternative to Traditional Faxing
What do you like best about the product?
Setting up is so easy. You just make an account and a fax number number is assigned to you. The interface is user-friendly and everything is laid out for you. You upload the documents you want to send, fill in information about your recipient and voila, your fax is sent. I also appreciate the variety of subscription plans offered and the ability to cancel at any time.
What do you dislike about the product?
If you are faxing large documents, you will be charged an additional amount that isn't disclosed on the subscription pages, but somewhere in the terms and conditions. This can make faxing with eFax more expensive than other services. Additionally, there is no feature to show you that a fax is pending, only a temporary pop-up that tells you it was sent. This can be a nuisance if you're sending multiple faxes or those with large documents and want an email confirmation or somewhere on the homepage showing you the status of your faxes.
What problems is the product solving and how is that benefiting you?
It allows me to send fax documents that need to be HIPAA compliant because they contain PHI. There is no other way to efficiently send over 200+ pages worth of content so I appreciate the ease of just doing online faxing.
Efax does the job right
What do you like best about the product?
No matter where I am, be it the office or at home, I can check all my faxes, and send a new fax to any of our offices. Integration of our fax lines and customer fax lines was easy and simple. Our employees use it every day.
What do you dislike about the product?
If a fax doesn't send, or there is an error on the line, there is no easy way to resend the same fax.
What problems is the product solving and how is that benefiting you?
We lost our main fax line from our phone company, so efax was our answer. It is actually great! Faxes being emailed to us as PDFs has simplified the receiving and distirbution of faxes to our home office employees.
Persistent in making the delivery of my fax.
What do you like best about the product?
digitized files move through the system with ease and I have a monthly plan for business matters.
What do you dislike about the product?
If there is one item I could have available, I'd like to be able to send files bigger than 20 MB.
What problems is the product solving and how is that benefiting you?
I manage a Trust and it is important to have documents sent with a moment's notice.
Convenient & Reasonable System for Healthcare
What do you like best about the product?
HIPAA Compliance. I am confident that data is secure and safe when I need a faxback regarding patients' dental information.
What do you dislike about the product?
I wish it were user-friendly. For example, when I have multiple faxes, it'd be nice to hit next and go to the next fax rather than have to maneuver to the message page. Also, to search for a fax by a patient's name.
What problems is the product solving and how is that benefiting you?
N/A
Ok epxerience
What do you like best about the product?
Not having to have a fax machine and extra equipment
What do you dislike about the product?
Faxes fail A LOT with no explanation why.
It doesn't work on Chrome or Edge, only Firefox, which is annoying
It doesn't work on Chrome or Edge, only Firefox, which is annoying
What problems is the product solving and how is that benefiting you?
Having a fax to send documents/
I find the system to function well and everything is user friendly.
What do you like best about the product?
I like the easy use of the portal and the fact that it saves all of my sent files.
What do you dislike about the product?
I wish the system would have an option on failed faxes that says "resend". Otherwise, I can just forward the fax, but I have to retype all info or it shows as "unknown".
What problems is the product solving and how is that benefiting you?
It solves my ability to get information faxed quickly and more efficiently rather than having to print and fax manually.
WONDERFUL
What do you like best about the product?
As a home worker, I find eFax to be reliable and efficient. Plus, the price is great! I use eFax on a daily basis; it's so easy to begin using. If you have a question, their customer support is very helpful.
What do you dislike about the product?
NOTHING I LOVE IT, I HAVE NOT FOUND ANYTHING TO COMPLAIN ABOUT
What problems is the product solving and how is that benefiting you?
With eFax, I am able to have a fax line without actually having a phone line.
amazing
What do you like best about the product?
fast service, easy to use, good value first month.
What do you dislike about the product?
overprice after the first month and the interface of the website not atractive.
What problems is the product solving and how is that benefiting you?
helped me in many ways.
Not pleased with Efax
What do you like best about the product?
Hipaa compliant is helpful to us as a provider
What do you dislike about the product?
It's very antiquated (see above) we can't search or change file name by patient name
What problems is the product solving and how is that benefiting you?
HIPAA compliant
Efax is a very reliable and easy to use service. It has made our business more streamlined.
What do you like best about the product?
Efax makes sending faxes as easy as sending an email.
What do you dislike about the product?
Faxes often do not go through or need to be re-sent.
What problems is the product solving and how is that benefiting you?
Efax is hipaa compliant and makes sending medical records and time sensitive information easy and secure.
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