eFax Corporate
Consensus Cloud Solutions, Inc.External reviews
150 reviews
from
External reviews are not included in the AWS star rating for the product.
great online FAX service
What do you like best about the product?
It is very easy to send and receive faxes. Has an address book for regular recipients. I have been a customer for about 20 years.
What do you dislike about the product?
I am not in love with the UI for reviewing faxes that were previously sent/received. It is functional, but could do some serious UX upgrades to make things easier to view/read.
What problems is the product solving and how is that benefiting you?
Obiates the need for a FAX machine, which I used to have. Do not have to take up the space, have a dedicated phone #, restock with paper, etc. Also keeps a digital record of all faxes that I send/recieve that I can review and download at any time.
eFax Saves Me Money!
What do you like best about the product?
It saves me from having to use a traditional fax machine and line.
What do you dislike about the product?
While it is user friendly, it doesn't allow for multiple people logging into the same account.
What problems is the product solving and how is that benefiting you?
On the rare occasion that we need to fax paperwork, eFax is a very fast and friendly solution that saves us money!
Convenience in faxing
What do you like best about the product?
I really appreciate having a dedicated fax line and multiple features to be able to track and follow up.
What do you dislike about the product?
No real downsides about the product, more around some organizations still only utilizing fax technology.
What problems is the product solving and how is that benefiting you?
I don't want to own a fax machine, but I'd like the convenience of being to utilize one whenever I need it.
Get Your Faxes to Your Email
What do you like best about the product?
The best part of eFax is getting your faxes sent to your email.
What do you dislike about the product?
Not everyone is using faxes anymore which makes the investment not as worthwhile.
What problems is the product solving and how is that benefiting you?
Every now and then, I need to send and receive faxes. The eFax system allows me to do that without needing any additional equipment or phone lines to manage the process of sending & receiving faxes.
Easy to use!
What do you like best about the product?
The ability to receive faxes directly to my email is extremely helpful in keeping operations smooth.
What do you dislike about the product?
It would be great if there was an easier way to send faxes without having to go to the website or app, but I understand that is a lot to ask.
What problems is the product solving and how is that benefiting you?
No longer require a fax machine that needs to be checked. Having faxes come straight to email increases our ability to respond in a timely manner as well.
Provides just the service we need
What do you like best about the product?
It does exactly what we need - allows us to send and receive faxes.
What do you dislike about the product?
The interface to retrieve/view inbound faxes is slow. We also get a lot of spam, but that may be out of everyone's control.
What problems is the product solving and how is that benefiting you?
Some of our partners still require the use of fax, so when we can't use other methods of communication, eFax provides a nice online service that prevents us from needing a dedicated phone line.
Love me some EFax
What do you like best about the product?
Easy to use straight from your computer and e-mail. Fast and easy!
What do you dislike about the product?
Confusing at first of setting up faxes and when you resend you have to go into the index to find and resend.
What problems is the product solving and how is that benefiting you?
I have not seen problems
As easy as email!
What do you like best about the product?
eFax makes transmitting documents via fax as easy as email. Their customer service is quick and responsive (though you probably won't even need to contact them; they helped me uncover a silly user error lol).
What do you dislike about the product?
There are no downsides to note. Every fax was transmitted quickly once they helped me realize what the problem on my part was. Hint: always include the country code lol
What problems is the product solving and how is that benefiting you?
I don't have a fax machine, so this makes sending and receiving faxes more convenient than if I had one as alerts come through email.
Fast and Reliable
What do you like best about the product?
Ihaven't had any issues using eFax. It is fast and reliable every time.
What do you dislike about the product?
Nothing. Once you get the process down it'll be quick and easy every time.
What problems is the product solving and how is that benefiting you?
We are in a rural community so a lot of people still fax. This allows us to keep it straight forward and still digital.
Great alternative to traditional fax
What do you like best about the product?
It's very convenient to send faxes, especially since there are multiple ways to send a fax. Also, it's very eco-friendly since paper is not used.
What do you dislike about the product?
There are a limited number of users who can be approved to send a fax. It would be nice to have an open way for many people to send fax if needed.
What problems is the product solving and how is that benefiting you?
No longer need to manage/pay for a POTS line. Cheaper than traditional fax services. It's easy to filter through spam faxes as well.
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