I mostly use Appian for internal applications in the firm.
Appian Platform
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Enables seamless transition from process-centric to data-centric operations with robust data management
What is our primary use case?
What is most valuable?
The most beneficial aspect of Appian is its data management capabilities and the process engine in general. It allows for a seamless transition from process-centric to data-centric operations. Additionally, the zero-code integration feature is remarkable, allowing for ease of data transfer and workflow enhancement.
What needs improvement?
I would like to see more enhancement in the user interface to allow more freedom in designing the sites and pages. The user interface should be updated for a more modern and appealing look.
For how long have I used the solution?
I have been working with Appian for around fifteen years.
What do I think about the stability of the solution?
So far, I find Appian reliable and stable.
What do I think about the scalability of the solution?
Appian is scalable, but it depends on how you build your applications. With a proper setup, Appian is scalable.
How are customer service and support?
The technical support is generally good. Though I have had some issues in the past, overall, I consider it effective.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have experience with Microsoft Power Apps and have seen OutSystems. However, most of my experience has been with Appian.
How was the initial setup?
The initial setup of Appian was very easy.
What about the implementation team?
No implementation strategy was used. We simply built different platforms like development, testing, UAT, and production.
What was our ROI?
Appian is very efficient, allowing us to build a lot of applications within a financial year, making it cost-effective.
What's my experience with pricing, setup cost, and licensing?
The pricing of Appian is based on the number of users and generally ranges from 70 to 100 USD per user per month. I would like it to be more flexible, not solely based on the number of users.
Which other solutions did I evaluate?
As alternatives, I have worked with Microsoft Power Apps and have explored OutSystems.
What other advice do I have?
I would recommend looking into data management, reporting, and process capabilities of Appian. Overall, I rate Appian as a nine.
Manages databases effectively with seamless foreign key creation and data manipulation
What is our primary use case?
What is most valuable?
Appian allows us to manage the entire database. I can create tables, perform database-related activities, and create multiple tables. I can directly create foreign keys, connect tables, and manipulate data using expression rules. This feature replaces data workflow from on-premises.
What needs improvement?
Since I have just started using Appian for three to four months, I haven't explored every part of it, so there might be areas that need improvement that I am unaware of.
For how long have I used the solution?
I have been using Appian for the last three or four months.
What was my experience with deployment of the solution?
The deployment process is very easy. I create a package for the component I work on and deploy that package to another environment.
What do I think about the stability of the solution?
Appian is a stable product and works very well.
What do I think about the scalability of the solution?
Initially, without much coding, I can easily handle five thousand records. However, for more than five thousand records, I have to manage with some coding.
How are customer service and support?
Appian has a community where I can put my questions. I haven't had a chance to contact the support team directly.
How would you rate customer service and support?
Positive
How was the initial setup?
My experience with the initial setup is normal as I didn't get a chance to work on it. I started directly with creating features after the initial setup.
What other advice do I have?
I would rate Appian nine out of ten. I would definitely recommend it to others. Being an initial user, I haven't had a chance to explore it much. I rate the overall solution nine out of ten.
Seamless integration enhances workflows while memory optimization can improve complex processes
What is our primary use case?
I am working with all of these products: Pega, Appian, and OutSystems. I use Appian as a process orchestrator for workflow and rule-based routing, and it is preferred when I am developing an enterprise-wide application. The application is mobile-friendly, allowing me to use it across any device, whether mobile, laptop, or desktop.
What is most valuable?
It is easy for me to define the process and create configurable workflows. Additionally, they have provided inbuilt integration points and services, which facilitates integration with external services.
What needs improvement?
If there is a very complex process that includes a lot of data transitioning and memory-centric processes, it consumes a lot of memory. For those use cases, Appian needs to optimize memory utilization. AI-related features should also be more integrated.
For how long have I used the solution?
I have been in this ecosystem for quite some time. For Pega, it is 20 years, and for Appian, it is more than ten years.
What do I think about the stability of the solution?
I would rate the stability as eight out of ten. As a product, there are no issues. It depends on how it has been designed and how it has been configured.
What do I think about the scalability of the solution?
Appian is scalable in its architecture.
How are customer service and support?
Their customer service is responsive, and the team is very prompt for support. The response depends on the kind of partnership vendors have and their relationship with them. For step one issues, which impact most of the business on that workflow, I get quick support from the Appian team.
How would you rate customer service and support?
Positive
What about the implementation team?
Whenever there is a production deployment, it involves the Appian development team. However, if other systems are also involved, representatives from the integration teams of different systems are needed as well.
What's my experience with pricing, setup cost, and licensing?
There are two buckets. On the pricier side, both Appian and Pega are enterprise-level solutions, placing them on the slightly higher side.
However, the robustness of the products, their features, and their availability justify the pricing.
Which other solutions did I evaluate?
I have considered Appian, Pega, Uncorp, and Mendix as alternate solutions.
What other advice do I have?
Overall, everything is eight out of ten.
I am a little bit biased towards Pega. Pega has a lot more standardized processes, which take less time to go to market compared to Appian. Appian provides a platform.
A fascinating journey
What do you like best about the product?
The way Appian adapts to new trends e.g. The new wave of AI and how quickly Appian is able to adapt but also lead the way rather than changing for the sake of it.
What do you dislike about the product?
Appian at times can be difficult to tailor to certain business needs, although these use cases may not be suitable for Appian, there is still a way that should be possible.
What problems is the product solving and how is that benefiting you?
The speed of development and security.
Fast development and great outcomes
What do you like best about the product?
Working with Appian and creating process is really simple and easy. The product offers a lot of plugins to connect with your systems and we have included Portals in the last months with a great value for our company. Fully recommend it
What do you dislike about the product?
Nothing at all as is covering all our needs
What problems is the product solving and how is that benefiting you?
We implemented a lot of financial crime workflows that it the past were handled on paper or spreadsheets
I love working with Appian
What do you like best about the product?
As a developer, there is no build, compile or merge up of application. The framework is similar to plug and play. You just login and you are ready to develop. Also the deployment of application is great just by sincing of db and transfering of changed object to the other environment.
What do you dislike about the product?
There is debbuger in object manager or anywhere. The ui styles are little bit limited. In the expresion rule, the rule input parameter boxes are too little it would be nice if they could be extended to show all characters.
What problems is the product solving and how is that benefiting you?
Reading of document data through IDP, digitalization of the loan landing proces.
Speedy and Efficient App Development
What do you like best about the product?
Appian is easy for follow low-code platform which allows to create and formulize complex business processes.
What do you dislike about the product?
Appian struggles with huge volumes of data processing.
What problems is the product solving and how is that benefiting you?
Data Fabric offering is really useful for integrating different data sources and act on the data in a record centric way.
Fast paced engagement with a product that exceeds expectations
What do you like best about the product?
The pace in which APPIAN work, the expertise they bring to the table and the upskilling and empowering of local staff to administer the system.
What do you dislike about the product?
There isn't anything I would recommend as a downside.
What problems is the product solving and how is that benefiting you?
Speed to serve and being system agnostic.
Engaging and efficient company with a product that reflects exactly how they work
What do you like best about the product?
Appian have a great team of people who are able to visual a product and support the sprints to deliver a real functioning product.
What do you dislike about the product?
I do not have anything to dislike about Appain.
What problems is the product solving and how is that benefiting you?
Building a product that has the potential to collect Aged Debt over millions of pounds.
Appian is a great business process management system
What do you like best about the product?
I like that it's feature rich and easy to use. The UI is self explanatory.
What do you dislike about the product?
I feel that the documentation sometimes lacks detail in what needs to be found, such as technical terms.
What problems is the product solving and how is that benefiting you?
Allowing us to easily manage cases.
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