Appian is really helpful in automating different processes. Our clients use it for process automation and leveraging updated features like Appian Portal and Appian RPA. The main use case revolves around external application building in nature, making it comparable to other mobile app general interfaces, particularly those heavy in user interface and user exchange. Also, Appian Records integrates all systems, providing a consolidated view, dashboard, monitoring, and report.
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Low code with power of Robotics - love it
What do you like best about the product?
Ease of development using its low code platform, speed of delivery and faster way of building multiple features is what I love. Integrations capability of this BPM tool gives you ease of implementation when working with multiple applications.
What do you dislike about the product?
There are various features for which Appian is yet to mature and for them one need to create plugins. It would be great to see some OOTB features built for them
What problems is the product solving and how is that benefiting you?
Currently working for a client automating their loan services using Appian. Requests come thick and fast to create a portal for a borrower and Appian's low code has been used to deliver these portals quickly and efficiently
Enhanced process automation and helpful portal with good integration
What is our primary use case?
How has it helped my organization?
Appian helps in consolidating systems within the client's network, correlating data points, and offering visual dashboards to get a real-time view of various factors. Clients can check the functional state of their current infrastructure and monitor it in real-time, which also relates to the financial side of operations with business reports and similar functionalities.
What is most valuable?
The valuable features include process automation, Appian Portal, and Appian RPA. Appian allows easy integration with other systems, offers a visual dashboard, provides real-time analytics, and is flexible to be used by non-technical users for automating simple process flows. Additionally, Appian's data fabric now helps in correlating data across various systems for consolidated monitoring.
What needs improvement?
From a reseller's point of view, subscription licensing could be improved to be more cost-effective, especially for new prospects and smaller investments. Appian has new subscription models, but they might not always be feasible for smaller customers. Competitive pricing on the external user side is good, but internal user pricing needs to be adjusted for better market reach.
For how long have I used the solution?
I have been working with Appian for nearly six years.
What do I think about the stability of the solution?
In terms of stability, Appian is quite reliable. I have not encountered any major downtime in customer environments. Their support team has been effective, making the solution stable overall.
What do I think about the scalability of the solution?
Technical scalability is generally good, maybe an eight out of ten, however, some clients encounter issues due to high costs, affecting their ability to scale effectively.
How are customer service and support?
Customer service in the Philippines is rated around a seven due to response times and the lack of a direct support line.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is generally simple and well-supported by the platform's flexibility and ease of use. My technical colleagues find Appian easy to learn, though they need to continuously adapt to new features.
What's my experience with pricing, setup cost, and licensing?
Appian is promising yet the cost can be a barrier. The subscription cost is higher compared to competitors, which can hinder potential market expansion, especially for new prospects.
Which other solutions did I evaluate?
The main competitors for Appian are Pega and OutSystems. Appian is set apart by its RPA capabilities, though it is still catching up with the likes of UiPath.
What other advice do I have?
Appian is a promising platform with significant functionalities, but it would benefit from more cost-effective pricing for smaller clients. The technical support could also be improved, especially in providing direct and faster response options.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Best BPM Tool
What do you like best about the product?
Appian has variety of features like automation, AI, process model, data fabrication, etc
What do you dislike about the product?
We can't front end design of appian it's pretty much same design and menus
What problems is the product solving and how is that benefiting you?
Using appian functions and features development is made simple and efficient
Best product in the market
What do you like best about the product?
Ai Capabilities and RTO and RPO along with high availability
What do you dislike about the product?
Not that I can think of as yet, will post when I find
What problems is the product solving and how is that benefiting you?
Process automation
The Technology
What do you like best about the product?
The technology it has got to change the world's perspective of digital data security
What do you dislike about the product?
The monitoring tool and the advanced automation system development.
What problems is the product solving and how is that benefiting you?
Definitely
Still looking at Appian
What do you like best about the product?
Low code platform and quick to deploy to have a minimum viable product.
What do you dislike about the product?
Community version quite heavily used and quite hard to get access to play with Appian
What problems is the product solving and how is that benefiting you?
Bring various features to clients
CIO
What do you like best about the product?
Appian's low-code platform is popular for its ease of use, integration capabilities, rapid development, process automation, and scalability, making it ideal for quickly creating and deploying business applications and improving operational efficiency.
What do you dislike about the product?
Nothing in particular and hope they can continue to enhance their solution to support all our future needs.
What problems is the product solving and how is that benefiting you?
It help us improve our cost savings on IT automation, increased efficiency, and better utilization of IT resources.
Appian is the way!
What do you like best about the product?
Appian is the only way is our internal mantra at our organization. We are shifting to streamline all requests going through Appian. we can track, clone, and view client information and case creation seamlessly and have better visibility into our requests. it's easy to implement across all teams. they have great customer support and we now use this every day multiple times a day. this was easily integrated into our system and works well with Salesforce
What do you dislike about the product?
like any software system its always hard to deal with change management but once you get in there and use it you quickly forget the old ways or other tools that were used previously.
What problems is the product solving and how is that benefiting you?
Appian is bringing our departments together and allowing us to get away from manual documents by creating online forms and tracking.
Appian and its limitations with low code
What do you like best about the product?
Appian makes it incredibly easy for a small amount of developers to create a large application.
What do you dislike about the product?
Although low code is something that Appian touts and pushes for, almost every developer uses solely the expression editor which means there is a great need for writing code but Appian doesn't support that as much when it comes to things like ui for the expression editor.
What problems is the product solving and how is that benefiting you?
Appian is helping us solve how we have any clients with many different needs
Solían is okay
What do you like best about the product?
Being able to review the specifics of PMs
What do you dislike about the product?
People expect that is low code and quick to develop. Not true for complex apps.
What problems is the product solving and how is that benefiting you?
Cms development
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