I mostly use Appian for internal applications in the firm.
External reviews
479 reviews
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Appian world
What do you like best about the product?
The interactive classrooms were interesting
What do you dislike about the product?
The timing between events gives you little time to make it to the next event
What problems is the product solving and how is that benefiting you?
This will solve most of our automatic processes
SVP Technology
What do you like best about the product?
Data Fabric and Agent AI
And ability to adapt to new tech
And ability to adapt to new tech
What do you dislike about the product?
Nothing much to dislike as I have been working since many years
What problems is the product solving and how is that benefiting you?
1) Automating business processes
2) Digitizing business to add more value
2) Digitizing business to add more value
I really knowledgeable experience
What do you like best about the product?
Learning more about Data Fabric and how it could benefit our organization. We have a few use cases that Appian would work perfectly with.
What do you dislike about the product?
A lot of the systems is similar to Pega. However, I can se the upside and differences.
What problems is the product solving and how is that benefiting you?
Workflow problem and getting rid of manual labor.
New to Appian
What do you like best about the product?
The data fabric in the platform is a key driver to the value statement I am looking to drive in my enterprise
What do you dislike about the product?
At my stage of development the agent builder is the least useful thing to me
What problems is the product solving and how is that benefiting you?
It serves as a platform in which to onboard multiple use cases aligned to my workflow bavklog
Great for automation processes
What do you like best about the product?
Ease of use and its favorable adoption for financial services processes
What do you dislike about the product?
UX and UI for third party clients and providers
What problems is the product solving and how is that benefiting you?
Problems in processes, errors
Ai
What do you like best about the product?
Ai process is a super good. The new agentic AI is good
What do you dislike about the product?
Nothing big to explain, because this product is so good using the product
What problems is the product solving and how is that benefiting you?
It solves more real time problems
AI in Process
What do you like best about the product?
AI in processes and process capabilities
What do you dislike about the product?
Licensing model can be a little complex.
What problems is the product solving and how is that benefiting you?
Reporting case backlog to government regulator.
New applications using AI.
What do you like best about the product?
I am very excited about the development of new websites and applications using AI.
What do you dislike about the product?
As a software developer I would love to migrate my actual web sites to appian maybe as a XML
What problems is the product solving and how is that benefiting you?
I think the main advantage is the time of development of new applications with low code is very simple.
Fantastic UX Experience
What do you like best about the product?
Integration al objects and rapid development.
What do you dislike about the product?
Lack of dark mode interface for developing
What problems is the product solving and how is that benefiting you?
Rapid case management
Enables seamless transition from process-centric to data-centric operations with robust data management
What is our primary use case?
What is most valuable?
The most beneficial aspect of Appian is its data management capabilities and the process engine in general. It allows for a seamless transition from process-centric to data-centric operations. Additionally, the zero-code integration feature is remarkable, allowing for ease of data transfer and workflow enhancement.
What needs improvement?
I would like to see more enhancement in the user interface to allow more freedom in designing the sites and pages. The user interface should be updated for a more modern and appealing look.
For how long have I used the solution?
I have been working with Appian for around fifteen years.
What do I think about the stability of the solution?
So far, I find Appian reliable and stable.
What do I think about the scalability of the solution?
Appian is scalable, but it depends on how you build your applications. With a proper setup, Appian is scalable.
How are customer service and support?
The technical support is generally good. Though I have had some issues in the past, overall, I consider it effective.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have experience with Microsoft Power Apps and have seen OutSystems. However, most of my experience has been with Appian.
How was the initial setup?
The initial setup of Appian was very easy.
What about the implementation team?
No implementation strategy was used. We simply built different platforms like development, testing, UAT, and production.
What was our ROI?
Appian is very efficient, allowing us to build a lot of applications within a financial year, making it cost-effective.
What's my experience with pricing, setup cost, and licensing?
The pricing of Appian is based on the number of users and generally ranges from 70 to 100 USD per user per month. I would like it to be more flexible, not solely based on the number of users.
Which other solutions did I evaluate?
As alternatives, I have worked with Microsoft Power Apps and have explored OutSystems.
What other advice do I have?
I would recommend looking into data management, reporting, and process capabilities of Appian. Overall, I rate Appian as a nine.
Which deployment model are you using for this solution?
On-premises
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