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Reviews from AWS customer

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130 reviews
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External reviews are not included in the AWS star rating for the product.


    Olaf O.

Detect PRTG disruptions and outages early

  • May 07, 2025
  • Review provided by G2

What do you like best about the product?
We have been using PRTG productively in our data center and with customers for several years now. PRTG has always worked reliably and flawlessly. The daily work with PRTG is extremely easy, the operation is quick to learn, and disruptions or outages can be detected and resolved early.
What do you dislike about the product?
There is actually nothing to criticize about PRTG.
What problems is the product solving and how is that benefiting you?
Failures of servers, applications, or infrastructure components represent a significant and time-consuming problem. Thanks to PRTG, disruptions or failures are detected and resolved early.


    Stijn P.

Most simple deployable yet versatile monitoring tool

  • April 30, 2025
  • Review provided by G2

What do you like best about the product?
The great thing about PRTG is that you can gain insight into your infrastructure very quickly. Not only via SMNP but a wide range of protocols can be used. The templates also make it very easy to implement complicated monitoring.
What do you dislike about the product?
Well, price can be a barrier for some. This is done with tiers at the moment. Unlimited numbers of sensors is no longer possible.
What problems is the product solving and how is that benefiting you?
Wide range of applications on various products such as networks, servers, but also temperature monitoring and power supplies


    Telecommunications

Premium monitoring software with lots of customizability and an afordable prize

  • April 15, 2025
  • Review provided by G2

What do you like best about the product?
Highly customizable monitoring platform with plenty of pre-set sensors and good report and ticketing system. Its API allows ease of integration on any platform needed, and its alert system allows us to heavily automate network procedures.
What do you dislike about the product?
Maps and dashboards need to be done manually and might be a bit lacking. System stability somewhat lacking on high demand installations (but this might be due to being Windows based instead of Linux based).
What problems is the product solving and how is that benefiting you?
PRTG gives us visibility on underlying issues our IT and Network might have.


    Luis L.

Super useful tool for an administrator who needs visibility of the entire network

  • April 10, 2025
  • Review provided by G2

What do you like best about the product?
Easy installation, configuration, and operation setup
What do you dislike about the product?
nothing for the moment, as the modules have been useful to me
What problems is the product solving and how is that benefiting you?
The update to more nodes is a bit exaggerated, since from 1000, it could ask for 2000 but no, it goes to a higher number.


    Information Technology and Services

If we want to monitor something, then we use PRTG. Layer 1-8

  • April 10, 2025
  • Review provided by G2

What do you like best about the product?
Automatic sensor detection. Wide selection of pre-made sensors. Helpful wiki and also reliable support.
What do you dislike about the product?
Price development. For medium-sized companies, one must already argue more with the new prices than when making a purchase a few years ago.
What problems is the product solving and how is that benefiting you?
Strangely posed question - not sure if the translation caused it or if I'm not up to date with the current state of internet life. :D
Insight into one's own system, which one should manage and be responsible for. PRTG makes it possible to cover all layers 1-8, and if you use the tool properly, nothing should slip through your fingers. :)


    Consumer Services

Great tool at a great value.

  • April 10, 2025
  • Review provided by G2

What do you like best about the product?
Ease of use. Ease of Implementation. Great for alerts and notifications. Great flexibility to monitor Network, Servers, Applications and any device that supports SNMP.
What do you dislike about the product?
Customer Support - Only communicating via Email.
You can't stack different sensors on one graph.
You can't see the Spikes on bandwidth utilization over time.
What problems is the product solving and how is that benefiting you?
Its our main monitoring tool. We can have an overview of the status of the network, applications and services in one screen. We get alerts and notifications when something is out of order.


    Bardia S.

I have worked with PRTG more than 18 years and always suggested to people.

  • April 09, 2025
  • Review provided by G2

What do you like best about the product?
It’s very user friendly to compare with Zabbix or Solarwinds.
What do you dislike about the product?
The only thing that is painful is limited to sensor. I couldn’t find website monitoring (being up or down),
What problems is the product solving and how is that benefiting you?
Overload traffic


    Juan Carlos O.

A very versatile tool

  • April 09, 2025
  • Review provided by G2

What do you like best about the product?
The tool is very good and easy to configure and/or deploy, whether with local or remote sensors when there are remote sites within the company. It has a wide variety of sensors and has the tools to customize or create sensors based on the MIB files of any manufacturer and covers the seven layers of the OSI model to be monitored and generate the respective alerts.
What do you dislike about the product?
The only thing, perhaps, is that it doesn't have a version to install on Linux and also the increase in its price, which has been very significant.
What problems is the product solving and how is that benefiting you?
Have the different environments or settings we are monitoring in a structured and clear manner.


    Mithun M.

Using since past 5+ years for customer

  • April 09, 2025
  • Review provided by G2

What do you like best about the product?
UI is good.
easy for upgradation.
easy to add sensors and MIB files.
What do you dislike about the product?
from past few months it is disconnecting frequently. no on call support and TAC team is unable to resolve this.
What problems is the product solving and how is that benefiting you?
OT monitoring, It will helpfull


    Arun C.

PRTG - Multi Monitoring tools

  • April 09, 2025
  • Review provided by G2

What do you like best about the product?
Paessler PRTG offers a highly intuitive interface and powerful monitoring tools. The real-time alerts and customizable dashboards make it easy to keep track of network health and performance.
What do you dislike about the product?
While PRTG is powerful, the initial setup can be a bit complex, especially for users without prior experience. Some advanced features require a learning curve.
What problems is the product solving and how is that benefiting you?
Paessler PRTG is helping us solve network visibility and uptime issues by providing real-time monitoring of our infrastructure. It identifies bottlenecks, bandwidth hogs, and potential failures before they become critical, reducing downtime significantly. The customizable alerts and dashboards allow our team to react faster and plan maintenance more efficiently. It also helps in capacity planning and ensuring compliance with SLAs, which improves our overall service reliability and customer satisfaction.