PRTG Excellent IT monitoring Tool for IT ORGANIZATION
What do you like best about the product?
The “acknowledge alarm” option is very useful — my team knows if I’m already working on an issue, so we don’t duplicate effort.
I like that PRTG retains historical data for years; I once used it to compare performance during the same quarter across different years.
Creating a custom dashboard for management with simple red/green indicators earned me a lot of appreciation
What do you dislike about the product?
The desktop client feels less useful compared to the web interface.
Initial probe installation on remote sites needed some tweaking to work smoothly.
Some default graphs look cluttered if too many metrics are displayed together.
What problems is the product solving and how is that benefiting you?
I tracked down a memory leak in one of our internal apps because PRTG showed RAM usage creeping up every night.
Reduced downtime because I can take corrective steps before users raise tickets.
It helps me justify infrastructure upgrades with solid data, not guesswork.
Monitoring has become proactive and issues are resolved in real time with clear dashboard insights
What is our primary use case?
My main use case for PRTG Network Monitor is monitoring jobs.
A specific example of a job or system I monitor with PRTG Network Monitor is the network devices we use to check the connectivity between the websites and the jobs that are running to keep them up and running.
What is most valuable?
The best features PRTG Network Monitor offers that I find most helpful allow me to analyze and check the jobs and what is causing the issue and why it is happening. I actually found one critical job which we did not notice by ourselves, but this tool found it and helped us so that I got a good appreciation from my manager. This has been very useful for us to monitor these kinds of jobs.
PRTG Network Monitor helped me find that critical job through an alert which sends us reports on a weekly basis, and based on that, we found the failed job.
PRTG Network Monitor has a good dashboard that shows each and every piece of information, so we can easily find out what is happening with the systems. If anything is going down, I can easily identify and fix it immediately and make sure our systems are healthy.
PRTG Network Monitor has positively impacted my organization as we are not seeing any critical issues or major impacts for our applications, our servers, and our networks nowadays. Because of this monitoring dashboard, we can easily find out what's happening and fix everything on the fly. Before that, it was very difficult to check what happened and where the servers were impacted and which servers got impacted if any major disaster happened.
What needs improvement?
I don't see any major issues with PRTG Network Monitor, but I want to mention that sometimes the error messages are too vague and don't directly tell me what went wrong. If they improve that feature, it will be beneficial for us.
There are no other improvements I think are needed for PRTG Network Monitor.
For how long have I used the solution?
I have been working in my current field for more than five months.
What do I think about the stability of the solution?
PRTG Network Monitor is stable; as of now, there are no downtime or reliability issues.
What do I think about the scalability of the solution?
PRTG Network Monitor's scalability is very good; it can easily handle the growing needs or more devices we have in our organization as part of the project.
How are customer service and support?
The customer support for PRTG Network Monitor is good; we are getting solutions on time, and they are very helpful.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I did not previously use a different solution before PRTG Network Monitor. We used to monitor each and every server by ourselves, but now we are using PRTG Network Monitor.
What was our ROI?
After introducing PRTG Network Monitor, we have saved time, and it's easy for everybody to monitor everything.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is pretty vague because it's not from my end. It's the management who worked on the backend, so I really don't know the cost.
Which other solutions did I evaluate?
I did not evaluate other options before choosing PRTG Network Monitor; this is the one we chose.
What other advice do I have?
My advice to others looking into using PRTG Network Monitor is that it is a very useful tool that saves your time and minimizes your efforts. We can make everything visible on one screen, and it can be monitored all in one place. If there are any issues with the systems or servers, they can be fixed on the fly. On a scale of one to ten, I rate PRTG Network Monitor a ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Paessler Made IT Monitoring Easy
What do you like best about the product?
I like how PRTG shows the cause and effect clearly — for example, when our internet link failed, it also showed which dependent services were impacted.
The built-in QR codes for devices are handy — I printed them on servers, so scanning takes me straight to that device’s dashboard.
I enjoy the flexibility of notifications — I set mine to send me a push alert only if a sensor stays down for more than 5 minutes.
What do you dislike about the product?
Some vendor-specific sensors (like for older hardware) don’t always provide consistent results.
I wish the dark mode theme was more polished; I use it a lot in the NOC.
When I edit multiple sensors at once, the UI sometimes feels a little slow.
What problems is the product solving and how is that benefiting you?
Helped me detect a failing RAID controller before it completely collapsed — avoided potential data loss.
Improved communication with my team since everyone can see the same dashboards.
Saves me from constant manual checks; everything I care about is automatically tracked.
PRTG: Reliable monitoring with practical insights
What do you like best about the product?
The NetFlow monitoring gave me a surprise - I discovered a backup job was eating 80% of our bandwidth every night. Without PRTG, I'd never have found it.
The custom notifications with sound files are fun - I made our monitoring PC play a siren noise when storage crosses 90%.
Adding custom PowerShell scripts into sensors has been a game changer for my environment.
What do you dislike about the product?
The reporting templates are very rigid; I had to export to Excel to make them manager-friendly.
Dashboard widgets sometimes take a while to load on mobile.
Setting up SSL for secure web access was more complicated than I expected.
What problems is the product solving and how is that benefiting you?
Helped me proactively replace a failing disk before it crashed, saving days of downtime.
Improved transparency with my boss now they can log in anytime and see live dashboards without calling me.
Reduced complaints from users, because issues are resolved before they even notice.
Paessler gives early warnings on performance degradation and fix issues before SLAs are impacted
What do you like best about the product?
The dashboards are very customizable, so I can highlight the metrics that matter most to my team.
Setup wizards make adding new devices straightforward, even for less experienced staff.
Historical reporting is detailed enough to show trends and justify infrastructure upgrades.
What do you dislike about the product?
The web interface feels dated compared to some of the newer monitoring tools.
Updating large deployments can take longer than expected and sometimes needs manual tweaks.
The learning curve for advanced features like custom sensors is steeper than I would like.
What problems is the product solving and how is that benefiting you?
It gives us early warnings on performance degradation, so we can fix issues before SLAs are impacted.
Consolidating monitoring into PRTG eliminated the need to manage multiple smaller tools, which reduced overhead.
Reports and availability stats help us demonstrate compliance during audits without extra effort.
Paessler PRTG is a reliable and easy-to-use network monitoring tool.
What do you like best about the product?
The most helpful part of PRTG is its all-in-one monitoring. It gives real-time visibility across devices, servers, and applications with customizable sensors. The alerts and notifications are reliable, so issues get flagged before they turn into bigger problems.
Upsides of using Paessler PRTG:
Easy setup and intuitive dashboard.
Wide range of sensors to monitor almost anything.
Strong alerting system with email, SMS, and push notifications.
Mobile app for monitoring on the go.
Flexible and customizable reporting.
What do you dislike about the product?
The sensor-based licensing can feel restrictive and becomes costly as the network grows. The user interface, while functional, looks a bit outdated compared to modern tools.
Downsides of using Paessler PRTG:
Licensing costs increase quickly in large environments.
UI could be more modern and user-friendly.
Can require fine-tuning for very large enterprise deployments.
Initial learning curve for customizing sensors.
What problems is the product solving and how is that benefiting you?
PRTG helps us monitor the health and performance of our entire IT infrastructure in real time — from servers and network devices to applications and bandwidth. It solves the problem of visibility by centralizing monitoring, and it quickly alerts us to issues before they escalate into major outages.
How it is benefiting us:
Reduces downtime by detecting problems early.
Saves time with automated alerts and reports.
Improves productivity by giving a clear view of performance in one dashboard.
Helps plan capacity and optimize resources more effectively.
Provides peace of mind knowing the environment is being watched 24/7.
Awsome automation tool for cloud and network monitoring
What do you like best about the product?
It is best in carrying out its own steup faster by automatically finds network and routers
It is very good in controlling numberous number os sensors and hadle it easily
It is very flexible and support 3rd party protocos and interfaces
What do you dislike about the product?
It definately requires training and skill personnel for using this software
It requires huge about of storeage space
The performance of tool might get compromised due to controlling/handling large number of sensors
What problems is the product solving and how is that benefiting you?
As being an IT admin, it is very much necessary to maintain server and monitor it. PRTG made the life easier in maintaining and monitoring our company server with ease
Its notification feature is best, as it is very much required to get the notification any time to immediately take the actions and reduce the risk
It is best in generating its own dashboards which helps to understand and represent professionally
Has delivered accurate WAN capacity insights but needs better dashboard customization for complex data
What is our primary use case?
I use PRTG Network Monitor for network monitoring, specifically monitoring the capacity of the WAN connections.
What is most valuable?
PRTG Network Monitor is perhaps the most accurate tool we have used to monitor the capacity of the WAN connection.
Real-time notifications in PRTG Network Monitor are effective in reducing response time; it's a very good product on this point.
The reporting capabilities in PRTG Network Monitor are good. Both built-in reporting and notification features are good for us, and we are utilizing these features, which are satisfying us.
What needs improvement?
Customization is not the biggest advantage of PRTG Network Monitor, though it remains the most accurate tool.
Customization options are limited when creating a dashboard with specific needs.
The most significant disadvantage of PRTG Network Monitor is that the dashboard for NetFlow is not user-friendly at all.
The dashboard for NetFlow in PRTG Network Monitor presents data in a complex way, making it difficult to extract the information needed.
For how long have I used the solution?
I have been using PRTG Network Monitor for almost 10 years now. While I don't remember the exact start date, it has been a long time.
What do I think about the stability of the solution?
PRTG Network Monitor is a completely stable product. We haven't needed vendor support for the last three years, which demonstrates the product's stability.
What do I think about the scalability of the solution?
PRTG Network Monitor is easy to scale up and scale out, making it a scalable solution.
Which solution did I use previously and why did I switch?
I have not worked with similar tools for network monitoring; we have retired all other tools except PRTG Network Monitor.
How was the initial setup?
The installation of PRTG Network Monitor is very easy.
What was our ROI?
We see ROI with PRTG Network Monitor through indirect cost savings. It provides accurate data for utilization, allowing us to monitor and optimize our investments in WAN connection capacity.
What's my experience with pricing, setup cost, and licensing?
PRTG Network Monitor remains affordable until now.
Which other solutions did I evaluate?
I decided to stay with PRTG Network Monitor because Cisco Prime has been retired from the vendor and is no longer supported. There is no business need for WhatsUp since we don't require map monitoring anymore. Additionally, we are working with SD-WAN technology, which provides more monitoring capability within the solution itself, reducing the need for external tools.
What other advice do I have?
I am just a user of PRTG Network Monitor. On a scale of 1-10, I rate this solution a 7.
User friendly Paessler PRTG Monitoring tool
What do you like best about the product?
PRTG is a very informative and well structed designed dashboard. This makes it easy to monitor, simple, and effective for our IT infrastructure team. It is useful for us to track a wide range of applications, devices, and cloud services, and it also helps us to make proactive decisions and resolve the issue before users may impacts field users. These features make it more insightful into clear performance and availability.
What do you dislike about the product?
PRTG is a powerful tool; the first learning curve can be a step for a first-time user due to the vast number of features. Additionally, it is a licensing platform model based on these sensors, which makes it a more costly environment. And also, the interface feels a bit slow during a large number of deploys.
What problems is the product solving and how is that benefiting you?
Paesslet PRTG is very useful for me to identify application breakdowns the slowdowns of the application, or performance issues overall in the applications in the real world. It was difficult to figure out the root cause analysis from point to point in application performance issues like downgrades, downtime. It makes it easier for me to get instant alerts and monitoring dashboards to troubleshoot much faster. And it saves me many manual efforts in monitoring since everything is automated. This helps me benefit by reducing downtime and giving better visibility of overall application health. It ensures a smoother end-user experience.
Paessler PRTG : A very simplifying and great tool for monitoring and control
What do you like best about the product?
It is very best in controlling and monitoring IT assets, infrastructure, database and more
It is very good in preparing the dashboards which helps understanding the status and very satisfying to represent
It is very ease to use which deceases the setup time
What do you dislike about the product?
I personally believe the cost of license is bit in higher side
It is very changeling for new user to use this tool as it required minimum knowledge and training
It required huge amount of storage space
What problems is the product solving and how is that benefiting you?
It helped a lot in monitoring aspect like network and cloud monitoring which directly reduced a lot of time and resource
The best part of its feature is notification alert which provides helps to solve the issues
The setup is quick and started using the tool in just few days
It also provides the customization required as per client
