What do you like best about the product?

Out-of-the-box monitoring capabilities combined with an intuitive interface, powerful customizable alerts, and automatic network discovery, all backed by scalable licensing and excellent documentation that makes it accessible for both small and large environments.

What do you dislike about the product?

Maintenance support is no longer provided for perpetual licenses, and the shift to a subscription-based model requires a minimum three-year commitment, making it significantly more costly and less flexible for long-term users

What problems is the product solving and how is that benefiting you?

Limited visibility into server resources and network performance by providing real-time monitoring and alerting. This has benefited me by enabling proactive issue detection, reducing downtime, and improving overall system reliability and performance management.

What do you like best about the product?

The ease with which you in deploy the customization you can have makes it a perfect fit for monitoring any issue.

What do you dislike about the product?

You need to make sure not to overload Probes and spread if over remote probes for better data flow.

What problems is the product solving and how is that benefiting you?

The fact that the wide variety of sensors that come preconfigured helps tons with standing up a new instance. The discovery option by vendor allows for seeing what data is available to extract. From an uptime monitoring tool, to reminders for SSL updates and at a glance at cloud cost make PRTG a Swiss army knife of information. The custom dashboards allow devops, management, and support to get information formatted to their use case all in the same tool. I have been using PRTG for years and have not looked back.

What do you like best about the product?

It allows me great visibility in the event of failures, and the alarms it emits are essential.

What do you dislike about the product?

Sometimes it is a bit confusing to set up.

What problems is the product solving and how is that benefiting you?

Server and database performance issues, power outages, internet link failures, etc.

What do you like best about the product?

From my perspective, I like best that PRTG is easy to configure and manage sensors.

What do you dislike about the product?

You can install PRTG core only on Windows

What problems is the product solving and how is that benefiting you?

PRTG monitors server health, including CPU, memory, and disk usage, ensuring servers run efficiently. By identifying and addressing issues before they escalate, PRTG helps maintain network uptime and reliability.

What do you like best about the product?

PRTG makes it easy to monitor a large number of sites remotely. We have 50 sites across the east cost and a small IT staff. Before we were using PRTG, we relied on users reporting outages, which could be hours or sometimes even days. They are also easy to set timing of alerts.

What do you dislike about the product?

It can be a lot to set up all the network probes when first starting.

What problems is the product solving and how is that benefiting you?

PRTG lets us get ahead of network outages. It alerts us as soon as there is a problem and what circuit is having the issues. We have fiber and coax back ups at all our locations. Without PRTG, it would be hard to figure out just which piece of equipment was actually the issue.

What do you like best about the product?

1. User-Friendliness
Intuitive Interface: PRTG offers a clear, web-based user interface with customizable dashboards.

Easy Setup: Auto-discovery feature automatically detects devices and services in the network.

No Scripting Knowledge Needed: Pre-configured sensors for common applications and devices.

2. Comprehensive Monitoring
All-in-One Solution: Monitoring of network devices, servers, bandwidth, applications, virtualization, cloud services, and more.

Versatile Sensors: Support for SNMP, WMI, NetFlow, Packet Sniffing, REST APIs, and other protocols.

Real-Time Data: Continuous monitoring with instant alerts in case of disruptions.

3. Scalability
Flexible Licensing: Various licensing levels (e.g., by number of sensors) for small to large enterprises.

Distributed Monitoring: Multiple PRTG servers can be linked to monitor large or geographically distributed networks.

4. Powerful Alerting
Multiple Notification Channels: Email, SMS, push notifications (via apps like Pushover) or integration into Slack/Microsoft Teams.

Customizable Thresholds: Individual limits for warnings and alerts.

Escalation Levels: Automatic escalation for persistent issues.

5. Detailed Reports & Analysis
Automated Reporting Tools: Creation of PDF, CSV, or HTML reports for performance trends and capacity planning.

Long-Term Data Storage: Historical data helps in analyzing recurring issues.

Custom Maps: Visual representation of network infrastructure with customizable maps.

6. Cost Efficiency
No Hidden Costs: One-time license fee (with optional maintenance updates) or subscription model.

Free Version: PRTG offers a free version with up to 100 sensors for small environments.

7. High Security & Stability
Data Encryption: Support for HTTPS, SNMPv3, and other secure protocols.

Role-Based Access Control (RBAC): Fine-grained permissions for different user groups.

Reliability: Proven solution with low performance overhead.

8. Integration & APIs
RESTful API: Allows connection to third-party systems like IT service management tools (e.g., ServiceNow).

Custom Sensors: Integrate own code (Python, PowerShell, etc.) for individual requirements.

9. Cloud & Hybrid Support
Monitoring of AWS, Azure & Co.: Integrated sensors for cloud resources.

Remote Monitoring: Ideal for distributed locations or home office infrastructures.

What do you dislike about the product?

The maintenance prices increase significantly every year.

What problems is the product solving and how is that benefiting you?

Downtime of every conceivable component

What do you like best about the product?

the software is easy to use, efficient, and stable, indispensable on a daily basis

What do you dislike about the product?

there is no Linux version of the server or the probes, the change in pricing is prohibitive

What problems is the product solving and how is that benefiting you?

Control the use of bandwidth and the state of Internet access to redirect traffic if necessary, anticipate hardware failures, control the use of resources, detect abnormal uses of resources.

What do you like best about the product?

The best part of PRTG is how quickly you can be up and running. From the time you install it, you can be up and running in pretty short order with monitors and alerts thanks to the amount of built in templates and sensors.

What do you dislike about the product?

I've been using PRTG for a while now and honestly, there's not much that I dislike about it.

What problems is the product solving and how is that benefiting you?

PRTG is giving us the ability to be proactive on potential issues.

What do you like best about the product?

PRTG is a great tool for monitoring our network servers. It is extremely useful for knowing the status of the servers when they become problematic, rather than being contacted by a user in case of a failure.

What do you dislike about the product?

A bit of complexity with custom probes, the configuration is not necessarily straightforward.

What problems is the product solving and how is that benefiting you?

PRTG allows us to quickly identify network issues and be more responsive.

What do you like best about the product?

Graph stats and probes for every scenario are useful.

What do you dislike about the product?

It does the job, all good. Maybe price could be lower.

What problems is the product solving and how is that benefiting you?

Latency, uplinks monitoring. Preventative analysis by a graph check and E-mail notification.