My main use case for PRTG Network Monitor is that I really appreciate the alerting system, allowing me to see when and how long each issue has lasted. The auto-pause for sensors during maintenance windows is awesome, as there are no false alerts till now. Additionally, the built-in SNMP tester tool has saved me multiple times during setups, making PRTG Network Monitor a one-stop monitoring solution for my industry.

Its ability to clone the sensors with all the settings intact is a huge time-saver for me. Apart from that, everything looks positive from my end.

The auto-pause sensor during the maintenance window is good without any false alerts, and it prevents me from getting flooded with alerts during planned maintenance, helping department heads understand their own network usage better. It has reduced incident response time by giving clearer ownership of each alert, ensuring alerts go to the proper recipient.

SNMP testers and auto-pause are among the best features of PRTG Network Monitor, which is particularly useful for different departments such as HR and finance, where alerts can be filtered accordingly.

The alerting features and dashboard of PRTG Network Monitor are very helpful, especially in our industry. However, the dashboard can look cluttered on smaller screens, which is one negative aspect.

PRTG Network Monitor has impacted us positively; we have stopped getting flooded with alerts during planned maintenance or unplanned outages. Compared to others, this gives specific alerts very quickly and helps department heads understand their own network usage better, thus reducing incident response time so that each alert has clear ownership.

There could be improvements to PRTG Network Monitor by adding a dark mode instead of white screens all day during the daytime or during the night. Additionally, dashboards can look cluttered on smaller screens, and the UI can feel crowded when there are hundreds of sensors in one group.

Sometimes, SNMP devices need custom OIDs that aren't auto-discovered, which requires additional work. Moreover, sensor names should be renamed manually when cloning, so it would be better if everything were done automatically.

I have been using PRTG Network Monitor for more than two years.

PRTG Network Monitor is absolutely stable.

PRTG Network Monitor's scalability is great. We receive instant customer care support when we are stuck or need assistance understanding the matrices, as they offer 24/7 customer care support.

I rate the customer support for PRTG Network Monitor a 10 because they never charge anything extra for support, resolve our queries 24/7, and follow up if the same issue persists, making regular follow-ups.

Positive

Earlier we were using a different solution called Redwood RMJ, RunMyJobs, to run all our bad jobs, but that was for a different purpose. We did not switch to PRTG Network Monitor; it was our first and foremost go-to product.

Setup was done with the vendor support team and our in-house team.

The total number of employees needed for setup and deployment for monitoring purposes are around 30 to 40 people.

I have seen a return on investment with PRTG Network Monitor. The overall number of employees needed for setup and deployment for monitoring purposes are around 30 to 40 people. In the first year, the overall return was approximately $7,000, leading to good returns.

Pricing, setup cost, and licensing for PRTG Network Monitor are a bit expensive, but the recurring licensing is not a huge expense. Setup was done with the vendor support team and our in-house team. The licensing part is a recurring license for every year, which is very affordable, making PRTG Network Monitor budget-friendly.

We did not evaluate other options; we chose PRTG Network Monitor as our first and only option.

I would advise others looking into using PRTG Network Monitor to consider this product, as it is one of the best IT monitoring tools available, providing proper alerts on time for all critical issues and ensuring a dedicated group of recipients.

Everything with PRTG Network Monitor is running smoothly. We haven't hit any roadblocks, so I'm satisfied with what we have.

On a scale of 1-10, I rate PRTG Network Monitor a 10.

I was using PRTG Network Monitor to monitor real-time servers.

When I use PRTG Network Monitor, it shows which servers go down or crash, displaying real-time reports and related information. We have configured PRTG Network Monitor to trigger an alert if any sensor or server goes down for more than five minutes. PRTG Network Monitor shows cause and effect clearly. For example, when our internet link failed, it displayed which dependent services were impacted. The feature in PRTG Network Monitor improved communication within my team since everyone can see the same dashboard. It saves me from constant manual checks as everything I care about is automatically tracked. PRTG Network Monitor has positively impacted my organization because it shows cause and effect clearly. We can see the real-time dashboard and take immediate action based on that. PRTG Network Monitor helped us detect the failing RAID controller before it completely collapsed, allowing us to avoid potential data loss.

There are some vendor-specific sensors in PRTG Network Monitor, particularly for older hardware, that don't always provide consistent results. That could be improved. The dark mode theme in PRTG Network Monitor could be more polished, especially since it is frequently used in the NOC. When editing multiple sensors simultaneously, the UI feels slower. This aspect could be improved.

I used PRTG Network Monitor in my previous organization for around two years.

PRTG Network Monitor is exceptionally stable.

PRTG Network Monitor is flexible regarding notifications, making it good for scalability.

PRTG Network Monitor is an excellent choice, and its functionality is very defined according to requirements. On a scale of 1-10, I rate PRTG Network Monitor a 9.

My main use case for PRTG Network Monitor is for history data comparison so that I can use it to show server performance and how the performance is trending.

One specific example of how I use PRTG Network Monitor for this purpose is by copying the entire device groups with their sensors' names, which has saved me a lot of time.

I can log changes right inside of PRTG Network Monitor.

PRTG Network Monitor offers valuable features that save a lot of time as the reports are automatically available.

These reports help me in my day-to-day work, and I rely on them because they provide proof during escalation, with exact downtime logs and related information.

PRTG Network Monitor has positively impacted my organization as the hourly basis has been reduced, making a significant impact.

The impact is evident as it has saved a lot of time for my team, and monitoring has been top-notch.

PRTG Network Monitor can be improved as there is a lot of manual cleanup needed, which could be reduced.

Some auto-discovered sensors may take time to configure, which needs improvement.

I have been using PRTG Network Monitor for more than two years.

In my experience, PRTG Network Monitor is stable.

PRTG Network Monitor's scalability can handle growth and increased demands easily.

I haven't personally interacted with customer support, but I have heard it has been good.

Positive

I did not previously use a different solution before PRTG Network Monitor as I started with PRTG Network Monitor only.

I did not face any challenges with the setup process or licensing.

I have seen a return on investment with PRTG Network Monitor as it has saved a lot of time, and its monitoring has reduced manpower requirements, which has been helpful.

My experience with pricing, setup cost, and licensing for PRTG Network Monitor is that it is reasonable.

I did not evaluate other options before choosing PRTG Network Monitor because my organization was already using this solution.

My advice to others looking into using PRTG Network Monitor is to use it in an efficient way, as efficient usage can save a significant amount of time. On a scale of one to ten, I rate PRTG Network Monitor an eight out of ten.

My main use case for PRTG Network Monitor is monitoring jobs.

A specific example of a job or system I monitor with PRTG Network Monitor is the network devices we use to check the connectivity between the websites and the jobs that are running to keep them up and running.

The best features PRTG Network Monitor offers that I find most helpful allow me to analyze and check the jobs and what is causing the issue and why it is happening. I actually found one critical job which we did not notice by ourselves, but this tool found it and helped us so that I got a good appreciation from my manager. This has been very useful for us to monitor these kinds of jobs.

PRTG Network Monitor helped me find that critical job through an alert which sends us reports on a weekly basis, and based on that, we found the failed job.

PRTG Network Monitor has a good dashboard that shows each and every piece of information, so we can easily find out what is happening with the systems. If anything is going down, I can easily identify and fix it immediately and make sure our systems are healthy.

PRTG Network Monitor has positively impacted my organization as we are not seeing any critical issues or major impacts for our applications, our servers, and our networks nowadays. Because of this monitoring dashboard, we can easily find out what's happening and fix everything on the fly. Before that, it was very difficult to check what happened and where the servers were impacted and which servers got impacted if any major disaster happened.

I don't see any major issues with PRTG Network Monitor, but I want to mention that sometimes the error messages are too vague and don't directly tell me what went wrong. If they improve that feature, it will be beneficial for us.

There are no other improvements I think are needed for PRTG Network Monitor.

I have been working in my current field for more than five months.

PRTG Network Monitor is stable; as of now, there are no downtime or reliability issues.

PRTG Network Monitor's scalability is very good; it can easily handle the growing needs or more devices we have in our organization as part of the project.

The customer support for PRTG Network Monitor is good; we are getting solutions on time, and they are very helpful.

Positive

I did not previously use a different solution before PRTG Network Monitor. We used to monitor each and every server by ourselves, but now we are using PRTG Network Monitor.

After introducing PRTG Network Monitor, we have saved time, and it's easy for everybody to monitor everything.

My experience with pricing, setup cost, and licensing is pretty vague because it's not from my end. It's the management who worked on the backend, so I really don't know the cost.

I did not evaluate other options before choosing PRTG Network Monitor; this is the one we chose.

My advice to others looking into using PRTG Network Monitor is that it is a very useful tool that saves your time and minimizes your efforts. We can make everything visible on one screen, and it can be monitored all in one place. If there are any issues with the systems or servers, they can be fixed on the fly. On a scale of one to ten, I rate PRTG Network Monitor a ten.