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Great ticketing service
What do you like best about the product?
Customizable, good layout and easy to navigate & learn.
What do you dislike about the product?
Could have better integration with API systems. Also minor bugs with some automation.
What problems is the product solving and how is that benefiting you?
Allows new staff to quickly pick up the ticketing system, especially in comparison to other services that can take longer to learn and require
Freshservice for managing tickets
What do you like best about the product?
Freshservice is a best tickting tool for easy to use and monitoring receive tickets. It's Dashboard visualization is easy to understand.
What do you dislike about the product?
Freshservice AMC is little expensive to compare to other similer tickting tools products.
What problems is the product solving and how is that benefiting you?
Before Freshservice tool we was facing lots of issue to make a consolidate reports. Now we have download and create easily consolidate reports and present to management through visualization tools. Also In daily base we are receive tickets from cross-functional department to Freshservice single platform this is good for us.
Freshservice as a daily driver
What do you like best about the product?
The platform provides lots of options. Other than just a ticketing service there are tons of other options for managing an IT department, including workload measuring, project tracking, inventory and automation.
What do you dislike about the product?
Some basic things are missing from time to time. For example, in the ticket scheduler we can set up tickets to automatically open for routine maintenance, but you can’t trigger it on demand, so I had to create this template twice. Also, spell checking seems to not work, but not sure if that is just a browser issue on my end, even though I get this feature on other websites.
What problems is the product solving and how is that benefiting you?
Freshservice allows us to keep track of all IT workflow items, making this data easily available for all on the team. As a result of this and the included automation we are able to free up time for our staff to spend on action and less on documentation.
Hard on the eyes but easy to use
What do you like best about the product?
I love the ease of use, in general I can find anything I need quickly
What do you dislike about the product?
There is no dark mode, it's far too bright
What problems is the product solving and how is that benefiting you?
It's designed as a ticket solution and that's our main use
Easy to use.
What do you like best about the product?
The user interface is simple to understand. When viewing tickets and looking at the invetory list everything looks good.
What do you dislike about the product?
Some settings are hard to find. For example whit our IT Ticket use case creating projects is a tedious process.
What problems is the product solving and how is that benefiting you?
IT Ticket solution, inventory tracking, and analytic reports have helped improve our workflow making our team more productive.
It is a great ticketing system.
What do you like best about the product?
User experience and its API which makes it easy to integrate with other systems.
What do you dislike about the product?
User experience cab little more better and ease of provisioning accounts through API
What problems is the product solving and how is that benefiting you?
Freshservice makes the Incident management process easy and hassle free to manage
Fresh Service is a very efficient tool.
What do you like best about the product?
I like the Analytics page for starters. Very easy to create dashboards without having to download an excel sheet and then develop a report.
What do you dislike about the product?
Nothing really. It is a user friendly tool
What problems is the product solving and how is that benefiting you?
Well - as a HR team that gets numerous requests every day, it has helped us better support our staff and also has kept us efficient as a team
Fresh Service Review
What do you like best about the product?
The easy-to-use interface! I also like the layout!
What do you dislike about the product?
Lack of training material on how to fully utilize all of the features it has.
What problems is the product solving and how is that benefiting you?
It helps us to place the relevant tickets in the relevant queues right away without needing to dispatch them.
A complete ITSM tool
What do you like best about the product?
This ITSM tool is really fresh, perfectly suited to the name of the system based on its features and new updates every month. It has everything you need for the end-to-end process of IT. Also, it was easy to set up.
What do you dislike about the product?
Since there are so many updates, sometimes I feel like there's a lack of context, articles, or product launches. Also, chatbot is not compatible to Google workspace
What problems is the product solving and how is that benefiting you?
A portal for everyone to use whenever they need. Second, a service catalog for visibility of our services. Next is workflow automation to expedite the approval and escalation processes. Then, asset discovery helps us easily monitor all our assets. Lastly, analytics for reporting and analysis purposes.
A robust ITSM tool
What do you like best about the product?
It is easy to build and manage for the organization. It offers a lot of out-of-box functionalities that will suit even your complex processes.
What do you dislike about the product?
Nothing significant to dislike about Freshservice
What problems is the product solving and how is that benefiting you?
Building a solid process driven IT solution. The analytics is also very helpful so we can measure and improve.
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