Freshservice
Freshworks Inc.External reviews
1,272 reviews
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My Freshservice Review
What do you like best about the product?
I like the simplicity of submitting tickets
What do you dislike about the product?
I haven't had much luck with the asset management part of freshservice
What problems is the product solving and how is that benefiting you?
A simpler ticketing system with more flexibility than our old one.
Great Job
What do you like best about the product?
It simple to use booth for employee and IT specialist. It's flexible and it allows to show to the IT the entire mount of issue and work on for build strategy asset based on the statistic provided by Fresh service portal
What do you dislike about the product?
Nothing special. Once you learn how to use (and it's quite simple) there is no particular point of dislike
What problems is the product solving and how is that benefiting you?
All IT case are mapped on Freshservice. We had the opportunity to make some stats based on the case opened and find out some solution to improve our system.
Tailored for my business
What do you like best about the product?
Fresh Service has integrated everything I need for a Ticketing/Project Management/Contract Management/ Inventory/ Self Help System.
What do you dislike about the product?
Some of the best features are not included in the lower price points, however Fresh Service was able to work with me to get the features I needed most at a price that made sense.
What problems is the product solving and how is that benefiting you?
Fresh Service allows me to sync my ticketing system with Quickbooks online, effectively reducing the amount of time I need to spend on billing.
Recommendations to others considering the product:
Take a trial and have them walk you through the product. It may be exactly what you need. I like it way better than ZenDesk and OTRS. Other products are way too cumbersome. We tried Fresh Desk first before deciding that Fresh Service is the way to go.
A thoughtful, complete, affordable and ergonomic solution
What do you like best about the product?
Helpdesk / support solutions are, in general, fairly complex and not very ergonomic tools.
Freshservices is very complete, but nevertheless very pleasant to use.
I highly recommend it, also for small businesses looking for this kind of solutions.
Freshservices is very complete, but nevertheless very pleasant to use.
I highly recommend it, also for small businesses looking for this kind of solutions.
What do you dislike about the product?
The solution exists in French, but the help (manual) is only in English. It would be interesting to translate it
What problems is the product solving and how is that benefiting you?
1st and 2nd level support, service request, standardization of support requests
Happy customer
What do you like best about the product?
Time to market
Easy to implement
Full visibility into my service desk
Easy to implement
Full visibility into my service desk
What do you dislike about the product?
Task management is poor
Asset management is lacking
Asset management is lacking
What problems is the product solving and how is that benefiting you?
Servie delivery and efficiency
So far, my experience with Freshservice has been great.
What do you like best about the product?
I like the User Interface the best. It is clean, intuitive, and easy to use. After a few hours of using the UI I felt as if I had been using it for years.
What do you dislike about the product?
The dislike the asset agent due to the fact that it doesn’t pull the user information and requires you to run the probe for retrieve that information. I also dislike the probe not allowing for larger IP ranges to be used for scans.
What problems is the product solving and how is that benefiting you?
The system is still new to us and we have yet to put into production. We believe the product will help us in several areas, including incident management, asset (hardware and software) management, problem management, and change management.
Very well rounded tool
What do you like best about the product?
Analytics informations avaliable. Reports and such
What do you dislike about the product?
In the begging and notice some lags on the peformance
What problems is the product solving and how is that benefiting you?
Infrastructure management. Identify improvement oportunities on our work dynamic.
Very good ticketing platform.
What do you like best about the product?
It simply does its job. But the app is probably the best part, I don't use it a lot, but it is awesome. And the free part is really complete.
What do you dislike about the product?
It sends e-mails as me and not as my sector.
What problems is the product solving and how is that benefiting you?
Making documentantion possible. As a one man army is really difficult to keep track and prove what you're doing. Freshservice is almost like a secretary taking my notes.
Recommendations to others considering the product:
A free easy to use help desk system perfect for the one man army IT folks out there.
User Friendly IT Help desk Software
What do you like best about the product?
I have used many different help desk software platforms, and Freshservice definitely has a very easy and friendly user interface. Easy to onboard and get people working
What do you dislike about the product?
There are a few things I don't like with trying to schedule tickets and sharing tickets. Reports are very difficult
What problems is the product solving and how is that benefiting you?
organisation of tasks and issues within our IT department related to departments and users
Recommendations to others considering the product:
better scheduling, better reports, and better sharing of tickets
Effective IT helpdesk managing tool
What do you like best about the product?
The asset management is very useful to keep track of warranty periods and much more
What do you dislike about the product?
Contracts management is not very flexible when it comes to renewing mid term
What problems is the product solving and how is that benefiting you?
All out IT request are managed through Freshservice. Great to keep track of request status, automating tasks for services, asset management and maintaining database of solutions
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