Freshservice
Freshworks Inc.External reviews
1,272 reviews
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You platform is very intuitive and answering perfectly on our needs.
What do you like best about the product?
That i managed to learn by myself how to use the platform.
What do you dislike about the product?
That i can't swipe between my tickets more easily.
I'll take an example from your competitive salesForce. There you can open each ticket with a different tab inside the platform and you don't have to open it with a new window like in here.
I'll take an example from your competitive salesForce. There you can open each ticket with a different tab inside the platform and you don't have to open it with a new window like in here.
What problems is the product solving and how is that benefiting you?
I can manage all of my costumers assets and calls very easily.
Also all of the automatic replay by rules are very useful.
Also all of the automatic replay by rules are very useful.
Freshservice
What do you like best about the product?
The simplicity of the solution and the fast adoption.
What do you dislike about the product?
It lacks of workflow automation capabilities.
What problems is the product solving and how is that benefiting you?
IT service management: Incident Management, Service Management.
App developer for Freshservice
What do you like best about the product?
It's a great platform to manage tickets and get support from your IT and Support department. Also, developing apps for Freshservice gives you the possibility to expand and customize your experience to fit your needs.
What do you dislike about the product?
The platform is still in development and it's missing some features Freshdesk already has.
What problems is the product solving and how is that benefiting you?
Getting our IT team in sync with our Trello platform has been easier since we're using the Trello app.
Nice System for Free
What do you like best about the product?
Easy to use (after you set it up) - plus there's a mobile app! Branding is a nice touch. Color customization of the portal.
What do you dislike about the product?
With free version, the form fields aren't as customizable as one would like.
What problems is the product solving and how is that benefiting you?
New IT Consulting firm ticket and call tracking. Love the automated email alerts.
Recommendations to others considering the product:
Great system in free mode - cannot speak for paid versions
Reliable service, no problems that I've come across
What do you like best about the product?
The depth of the customizability we can achieve with FreshService is the biggest reason why we went with this product.
What do you dislike about the product?
The limit on the amount of assets we can use in the asset tracker.
What problems is the product solving and how is that benefiting you?
We use it primarily as our IT ticket system, and also as our asset tracker.
Recommendations to others considering the product:
Freshservice is a solid option for IT departments, uptime has been flawless and their api makes automation from our in-house apps a breeze.
Excellent Ticket Management System
What do you like best about the product?
Freshservice is by far one of the most easy and intuitive ticketing systems around
What do you dislike about the product?
Bugs that have not been addressed and that support or feature requests take a LONG TIME
What problems is the product solving and how is that benefiting you?
We are rectifying and resolving problems within the office in a more efficient manner compared to when we had no ticketing system at all.
Recommendations to others considering the product:
Definitely an easy to use system. Keep in mind that inital setup is needed in order to fully integrate this into your own company.
Managing helpdesk of 5 emplyoees for 2 years
What do you like best about the product?
Clean layout. Easy to implement. Easy for endusers to understand.
What do you dislike about the product?
Lack of reporting on categories and report builder functionality
What problems is the product solving and how is that benefiting you?
Ticketing and software projects/bug fixes
MAKONIS FreshService
What do you like best about the product?
ITIL Process out of the box and the look and field
What do you dislike about the product?
A lot of page that cannot be custimized by default
What problems is the product solving and how is that benefiting you?
Ticketing and Inventory
Internal IT Helpdesk Solution
What do you like best about the product?
Added service catalog capabilities which improved workflows
What do you dislike about the product?
Random seemingly strange roadblocks for basic user experience improvements
What problems is the product solving and how is that benefiting you?
Increasing efficiency and consistency. The Service catalog has greatly improved our internal processes
Great multi-use ticketing system
What do you like best about the product?
Being able to assign tasks and approvals directly into the ticketing system really is a plus.
What do you dislike about the product?
The inability to upload multiple documents at once as well the way pasting information messes up the format.
What problems is the product solving and how is that benefiting you?
FreshService allowed us to visual appeal to our requesters with service requests as well as allow us to have better control over our projects.
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