Freshservice
Freshworks Inc.External reviews
1,272 reviews
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Good tool
What do you like best about the product?
time for the new features that you are developing.
What do you dislike about the product?
Some cases the support take a lot of time.
What problems is the product solving and how is that benefiting you?
Tracking for our process. Independency of systems department.
user friendly and simple to use
What do you like best about the product?
what i like best is that i can schedule my groups the way i like
What do you dislike about the product?
i dont like that you dont follow up to see whether your added features has made use, are understood and being used for the bennefit of the organisation
What problems is the product solving and how is that benefiting you?
to see how much work we have a day, a week or a month, and make it more easy for us to solve same occurring problems
Recommendations to others considering the product:
Is good and easy to use
Positive experience so far!
What do you like best about the product?
We looked at several different solutions before moving to freshservice. I must say so far we are pleased. They seem to be the most progressive and forward thinking of the bunch. Maybe some inovation still left in them!!
What do you dislike about the product?
We wish we could have better time tracking options. IE Our old system had a slightly better module for tracking time and reporting but that is minor compared to the improvements.
What problems is the product solving and how is that benefiting you?
Client communications. Ticket Tracking. Much better engagement with customers.
Recommendations to others considering the product:
Make sure you compare all the various bit and pieces.
Freshservice is an online IT Service Management solution
What do you like best about the product?
FreshService agent is very easy to install and set up. Every time a new employee enrolls in our company we install it on their computer in a matter of minutes. We use it as an asset management software, but of course it does not breaches any of our personal data.
What do you dislike about the product?
One of the major cons of this tool is that it may be harder to customise if you are planning to have it set up on a big company. For that, though, there is an enterprise solution that could fit any purpose but comes with an added price to pay.
What problems is the product solving and how is that benefiting you?
We use it for the sake of asset management.
Excellent ticket system
What do you like best about the product?
It is a very intuitive Helpdesk tool. It is very easy to interact with this tool, to have an order in each one of the tickets and to be able to solve and receive information from the clients quickly, in order to solve any problem.
What do you dislike about the product?
The only thing I think they need to add is to integrate their ticket system with other apps.
What problems is the product solving and how is that benefiting you?
It has helped to serve customers more quickly, to manage incidents in the system and to offer better support.
Recommendations to others considering the product:
I recommend that you use this ticket system to any company that needs to manage errors, doubts and quickly respond to their customers.
Streamlined ticketing with easily managed visibility and tracking
What do you like best about the product?
Customization is VERY intuitive. Dashboard is very telling as well
What do you dislike about the product?
Search function is clunky. Often have a hard time finding tickets based off of key words.
What problems is the product solving and how is that benefiting you?
Remote IT support for a shipping terminal.
Also, asset management.
Also, asset management.
Freshservice provides some good tooling for ouhr IT Service Management organisation
What do you like best about the product?
The fact that i can change all of the code. so i can persionalize the front-end portal like i want
What do you dislike about the product?
I want some more demo video's. and i would like to get some concepts on how other company's have Freshservice intergrated
What problems is the product solving and how is that benefiting you?
Freshservices is ouhr tooling for the IT Service Management (ITSM) organisation
fresh service become bridge in-between IT service and the business departments
What do you like best about the product?
Ticketing creation and the approval design, which helps specially in "Business department services" , it's easy to forward for the approval immediately when ever user raises the business service request. Also it helps the business department manager to approve or reject via dedicated links in the mail itself.
What do you dislike about the product?
Primary details not capturing when we link the ticket with change or problem. I feel at-least the requester ID should be captured when we are linking with any ticket to any other change or problem and if allows to modify, then the IT rep can able to change if needed.
What problems is the product solving and how is that benefiting you?
business department users requesting via the portal, from any-ware and anytime the users and IT representatives can communicate each other. getting the notifications and alerts to make notifications. helps to breakdown the service request to child tickets and serve better and fast by sharing work.
FreshService Ticketing Tool for IT management
What do you like best about the product?
The tool is easy to use and the interface is pretty much easy and anyone can easily work on this. The updates will be sent automatically to the requester and the requester will be up to date on the status and also on the progress.
What do you dislike about the product?
The tool is good to use and I have found nothing as such to dislike the tool.
What problems is the product solving and how is that benefiting you?
IT related issues that are raised by end users are being addressed and also fixed. The end users are updated on the status and process of their request and also issues or incidents. The issue is highlighted and based on the problem the issues are fixed and made sure the same problem does not occur again. This is one of the greatest benefits.
Recommendations to others considering the product:
If you are looking for a decent ticketing tool for service desk then you can go for this tool.
Good product, stable cloud based solution
What do you like best about the product?
This is a good product, with stable cloud based solution, many options, and a good price point. We use the service desk and asset management functions and have no complaints.
What do you dislike about the product?
Not much to dislike, many price tiers to match to your options. We do not have any complaints at this time. iOS development was a little slow years ago, but they have caught up now.
What problems is the product solving and how is that benefiting you?
Information Systems help desk system and asset management.
Recommendations to others considering the product:
This is a solid product and a good alternative to some of the other industry standard tools.
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