Freshservice
Freshworks Inc.External reviews
1,272 reviews
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Table IT
What do you like best about the product?
I really like Freshservice as I use it every day at the company where I work and I highly recommend it because personally, it helps me a lot to organize my time and my cases since I work at the IT help desk of my organization.
What do you dislike about the product?
To be honest, in this question I can't answer anything negative because there is nothing I don't like about Freshservice, but if I had to say something, it would be the value for the subscription or the license.
What problems is the product solving and how is that benefiting you?
The truth is helping a lot with me and my colleagues on the topic of organizing my time and the importance of the cases that come to me since they can be organized by incident or service request.
The best platform for support
What do you like best about the product?
What I like most about this platform is that it is very interactive with users and agents, it also allows for very good case management and the ability to identify a problem.
What do you dislike about the product?
this platform is very cool and super interactive but I think its cost is too high and also that more user support should be provided by the platform.
What problems is the product solving and how is that benefiting you?
all kinds of problems related to the IT area in which the platform helps me maintain order and easy user-agent contact, which allows our desk to be more effective.
Freshservice of the best applications for help desk management
What do you like best about the product?
What I love about Freshservice is that it is a very easy to use tool, very intuitive and fast, the traceability of each case is phenomenal and easy to see
What do you dislike about the product?
Actually, I still haven't found something that I don't like about Freshservice, as I indicated in the previous question, it is very fast, intuitive, easy to use and pleasant to look at.
What problems is the product solving and how is that benefiting you?
Currently, priority attention in each case is given according to the stipulated SLAs and the configuration carried out by our coordinator according to the company's protocols, previously the cases were attended in order of arrival without taking into account that there are some cases that require higher priority because of its urgency and impact.
Freshworks is awesome
What do you like best about the product?
My ability to see everything that is happening in my department. Game changer!
What do you dislike about the product?
It would be valuable to have more features regarding their reporting tools.
What problems is the product solving and how is that benefiting you?
Freshservice has helped tremendously with our workflow, communication, and overall customer satisfaction. It also help with evaluation of my techs as I now have actionable data to work from.
IT service desk
What do you like best about the product?
What I like most about freshservice is that it is very easy to use for its end users, I use it daily at the IT help desk of my organization or company and it helps me a lot.
What do you dislike about the product?
There is little or nothing to respond to this question since I really like Freshservice and consider it one of the best tools in my organization as we use it as an IT help desk in the company where I work.
What problems is the product solving and how is that benefiting you?
One of the main problems that freshservice helps me personally solve, and I noticed since I started using it, is the issue of organization. I have the cases that come to me organized according to their importance or whether it is an incident or a service request, and I can meet my work deadlines and prioritize the most important cases.
resolution of IT incidents
What do you like best about the product?
What I like most about freshservice is that it helps me day by day in my tasks as a technologist and user of my organization's service desk and allows me to perform my tasks in an organized and timely manner since it has an organized and easy-to-manipulate interface.
What do you dislike about the product?
There is nothing I don't like about freshservice, I actually use it every day in my work and it seems to me one of the best tools I use in the company where I work, so to this question, the answer I can give is that I like everything about freshservice.
What problems is the product solving and how is that benefiting you?
The problems that he is personally solving are that, as we manage the help desk in the IT area of my organization, it allows me to organize the number of cases that come to me and fulfill them within the stipulated time. Since we started using Freshservice, the quality of attention and service we provide to users has improved considerably.
Fresh service
What do you like best about the product?
The truth is that I like to use Freshservice a lot because I consider it a very intuitive and easy-to-use tool for my daily tasks.
What do you dislike about the product?
There is little I can say or answer in this question since I use Freshservice daily in my work as we use it as a help desk in the technology department.
What problems is the product solving and how is that benefiting you?
This is resolving a lot the issue of organization and work times, as I have organized the cases that come to me in terms of time and importance of each one, and it helps me to have goals and meet my objectives. I highly recommend freshservice to organizations.
Case management in the technology area
What do you like best about the product?
what I like most about this platform is that it is interactive and allows me to upload cases and give quite a complete follow-up to this and any other case or requirement I have
What do you dislike about the product?
What I don't like is that it doesn't allow me to have direct communication with the agent assigned to me and only through emails and the case response, everything else is very good.
What problems is the product solving and how is that benefiting you?
technology problems such as issues with office, network software that we use in the company among others these cases I report and are assigned to an agent and this reaches me via an email
Help desk
What do you like best about the product?
What I like most about Freshservice is that it allows me to be organized and punctual with my tasks since I use it daily as a help desk in my organization, and I consider it one of the best on the market today.
What do you dislike about the product?
There are very few things or nothing that I could say in this question since I use Freshservice day to day and I consider that its interface is very simple and very useful when using it both for the user and for the administrator.
What problems is the product solving and how is that benefiting you?
The problem it helps me solve personally is that I am more organized since we started using Freshservice, and the users are also very happy because it allows meeting work deadlines at the help desk.
Best software for IT support
What do you like best about the product?
That it is a very interactive and efficient platform when it comes to handling support and keeping records of the cases handled by each of the agents.
What do you dislike about the product?
in this part there are very few things I can talk about since this platform is very efficient for everything I mentioned earlier but one of the things that can improve is its high prices
What problems is the product solving and how is that benefiting you?
problems such as issues with the company's software and hardware that affect its operation, generally all cases are reported by the workers.
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