External reviews
External reviews are not included in the AWS star rating for the product.
The best tool for help desk
What do you like best about the product?
What I like most about Freshservice is its ease of use and how supremely useful it is for my day-to-day tasks at the help desk of the company where I work.
What do you dislike about the product?
What I don't like about Freshservice is that in the asset section there are only 100, and if you exceed that amount, the price to pay seems very high to me. But other than that, I love everything else. I consider it the best tool on the market.
What problems is the product solving and how is that benefiting you?
The main problem I notice that Freshservice is solving is the issue of organization in the help desk since I can organize the cases that come to me according to their priority and it gives me a reasonable time to resolve them.
- Leave a Comment |
- Mark review as helpful
Freshservice the best application for IT help desk
What do you like best about the product?
I really like how simple and practical it is to use and how much it helps me with the organization of the cases that come to the help desk, as it organizes them by incident or service request and allows you to manage them in the best way.
What do you dislike about the product?
I like everything about Freshservice, to be honest, but if there is something negative or an aspect to improve, I would say that regarding assets, it only allows you to place 100 assets, because if you place more than that amount, you have to pay a very high sum. Other than that, I love everything.
What problems is the product solving and how is that benefiting you?
The truth is this tool helps a lot in solving problems in ticket or case organization as it organizes them by importance and gives them the appropriate resolution time depending on their importance, and that allows me to organize myself and resolve the cases in a timely manner.
the best application for help desk
What do you like best about the product?
The truth is I really like Freshservice because it helps a lot with the help desk, its interface is simple and practical to use, and that is one of the things that catches my attention the most and fascinates me.
What do you dislike about the product?
there are few things or nothing that I don't like about freshservice, I use it daily and consider it the best help desk application currently on the market,
What problems is the product solving and how is that benefiting you?
It benefits me a lot and not only me but also my organization and all the companies that use it since it allows organizing cases by incidents and service requests and provides reasonable times to complete each of them.
el mejor para soporte técnico
What do you like best about the product?
What I like the most is that it is very easy to handle and the best for providing support and storing these records, making the user experience the best with all the interface that is managed.
What do you dislike about the product?
this is the best platform for providing support but in my opinion the prices are a little high I would like them to be a bit lower to be able to have more agents
What problems is the product solving and how is that benefiting you?
Everything related to technical support in our company benefits us greatly in maintaining order and easy interactivity with users, making our area the best and providing the user with a good experience of our service.
technical support within everyone's reach
What do you like best about the product?
Freshservice is an easy-to-use platform with a lot of interactivity with automations that improve technical support for users in our company, and its use is very easy.
What do you dislike about the product?
Things I don't like are that Freshservice doesn't have private chat between user and agent and that communication has to be purely through the case record, and it would be good to have this chat.
What problems is the product solving and how is that benefiting you?
Incident management of the company's IT, and this platform gives us the ease of keeping records of the cases and with this history, being able to resolve cases much more easily and quickly.
Service desk
What do you like best about the product?
There are many things I like about Freshservice, but what catches my attention the most is its interface, as it is very easy to learn to use for both administrators and users.
What do you dislike about the product?
there is little I can say here since I really like freshservice and I use it daily in my organization, if I have to say something I don't like or an aspect to improve it would be the value it has I consider it could improve in that aspect a little from the rest I like everything
What problems is the product solving and how is that benefiting you?
The truth is, it is helping me a lot in being punctual when it comes to resolving the cases that come to my service desk since it organizes the cases by importance and gives me a reasonable time to resolve them.
Table IT
What do you like best about the product?
I really like Freshservice as I use it every day at the company where I work and I highly recommend it because personally, it helps me a lot to organize my time and my cases since I work at the IT help desk of my organization.
What do you dislike about the product?
To be honest, in this question I can't answer anything negative because there is nothing I don't like about Freshservice, but if I had to say something, it would be the value for the subscription or the license.
What problems is the product solving and how is that benefiting you?
The truth is helping a lot with me and my colleagues on the topic of organizing my time and the importance of the cases that come to me since they can be organized by incident or service request.
The best platform for support
What do you like best about the product?
What I like most about this platform is that it is very interactive with users and agents, it also allows for very good case management and the ability to identify a problem.
What do you dislike about the product?
this platform is very cool and super interactive but I think its cost is too high and also that more user support should be provided by the platform.
What problems is the product solving and how is that benefiting you?
all kinds of problems related to the IT area in which the platform helps me maintain order and easy user-agent contact, which allows our desk to be more effective.
Freshservice of the best applications for help desk management
What do you like best about the product?
What I love about Freshservice is that it is a very easy to use tool, very intuitive and fast, the traceability of each case is phenomenal and easy to see
What do you dislike about the product?
Actually, I still haven't found something that I don't like about Freshservice, as I indicated in the previous question, it is very fast, intuitive, easy to use and pleasant to look at.
What problems is the product solving and how is that benefiting you?
Currently, priority attention in each case is given according to the stipulated SLAs and the configuration carried out by our coordinator according to the company's protocols, previously the cases were attended in order of arrival without taking into account that there are some cases that require higher priority because of its urgency and impact.
Freshworks is awesome
What do you like best about the product?
My ability to see everything that is happening in my department. Game changer!
What do you dislike about the product?
It would be valuable to have more features regarding their reporting tools.
What problems is the product solving and how is that benefiting you?
Freshservice has helped tremendously with our workflow, communication, and overall customer satisfaction. It also help with evaluation of my techs as I now have actionable data to work from.
showing 241 - 250