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Freshservice fits my company's needs perfectly
What do you like best about the product?
It's great having all of our helpdesk tickets and other requests all in one location/system for easy filtering and searching.
What do you dislike about the product?
I don't like how it doesn't seem possible to default (or save a Favorite) with certain criteria selected.
What problems is the product solving and how is that benefiting you?
We are solving our needs of using Freshservice as a helpdesk system. When users send an email to our IT department, these emails are automatically set up to create tickets in Freshservice.
FreshService
What do you like best about the product?
I like the ease of use
The ability to use the free account
The ability to use the free account
What do you dislike about the product?
Nothing at all we really like this product.
What problems is the product solving and how is that benefiting you?
We needed a help desk system but could not afford one. The ability to have a help desk system
Recommendations to others considering the product:
Like it
we hope to be able to find a way to fund the pay service soon
we hope to be able to find a way to fund the pay service soon
Just work for a short time with the product
What do you like best about the product?
Just work for a short time with the product, but the experience until now is very good. Also the suportdesk is reacting very quick and not found any question they can't answer
What do you dislike about the product?
At this moment I have none, but we are only in the implementation phase
What problems is the product solving and how is that benefiting you?
The planning is to put also our hardware into frehservices and that will be a benefit we not have yet
Flexible Platform
What do you like best about the product?
Fresh Service is one of our main relailble systems that we're using. But I like their flexibility in developing new methods and techniques to facilitate our processes.
What do you dislike about the product?
We just need to have particular timelines for the new plans or modifications.
What problems is the product solving and how is that benefiting you?
Automation is my part and most of my my business are relying on.
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