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Very easy to use User Interface
What do you like best about the product?
The interface and features are very impressive. The GUI is easy to navigate and the features are perfect for a helpdesk
What do you dislike about the product?
I would like to see more Microsoft implementations and cross-platform integrations.
What problems is the product solving and how is that benefiting you?
It gives us a nice asset management platform and also the feature to report and sustain projects with scopes.
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Everything works very well! We have been using it for several years.
What do you like best about the product?
Analyses and personalized reports that are automatically sent to our clients. Automation features.
What do you dislike about the product?
Honestly, I think he's perfect, I would only leave the asset inventory module without additional cost.
What problems is the product solving and how is that benefiting you?
Tickets.
Best tool for help desk and IT management
What do you like best about the product?
Freshservice is one of the best tool for ticket management, asset management, reportings and automations. It is loaded with tons of features which are very helpful in ITSM. Implementation is very easy and customer support is also good.
What do you dislike about the product?
There is nothing to dislike about freshservice. It has everything you need to manage tickets and assets.
What problems is the product solving and how is that benefiting you?
Freshservice is providing best ITSM tools. We are using it to manage incident tickets, providing self service desk to customers, workflow automations and reportings are very useful.
Best Ticket management tool
What do you like best about the product?
Freshservice has very user friendly ui and loaded with ITSM features, automations and many more useful things.
What do you dislike about the product?
Agent Licensing is bit costly. It can be reduced a bit.
What problems is the product solving and how is that benefiting you?
We are using Freshservice for incident management, service request management and ITSM tools.
The best tool in IT help desk
What do you like best about the product?
What I like the most is the interface and the ease of use that freshservice has, I use it daily in my organization, I feel that since we started using it, my colleagues and I are more productive and it helps us every day, I highly recommend freshservice.
What do you dislike about the product?
The truth is I have thought a lot about this question and honestly I haven't been able to answer it since I use Freshservice daily and I love it, I feel that since I started using it we have been more productive at the IT help desk in my organization.
What problems is the product solving and how is that benefiting you?
The main problems that freshservice helps me solve are in the IT help desk, I feel that we make better use of our time because its ticket system classifies them depending on whether it is an incident or a service request, I think it's one of the best and I feel it helps me a lot.
The best tool for a service desk
What do you like best about the product?
In my organization, we use all kinds of tools and licenses for different things, but the one I use the most and the one I like the most is Freshservice. I consider it super necessary, and I can't imagine working without it. What I like the most is its interface and how practical and easy it is to use. I recommend it without hesitation for the IT help desk of your organizations.
What do you dislike about the product?
There is little to say on this question since I use Freshservice every day and I love it, but if I have to say something negative or to improve, it would be the cost of the license, but other than that, I love it.
What problems is the product solving and how is that benefiting you?
I work at the IT help desk of my organization, and the main problems that Freshservice helps to resolve are IT-related. The personal issues would be the organization and the time to resolve each ticket, as it organizes them depending on their importance, incident, and service request. I simply love Freshservice.
The best in help desk
What do you like best about the product?
I use Freshservice every day at the company where I work, in the IT area. I really like it and consider it very useful because it helps me organize the tickets, allowing me to address the cases one by one and provide solutions. I believe all companies should use Freshservice; I recommend it wholeheartedly.
What do you dislike about the product?
as I said in the previous question I love Freshservice and I use it daily and despite using it for years every day I have not found anything negative about Freshservice, on the contrary, I love its interface and its features
What problems is the product solving and how is that benefiting you?
I work at the IT help desk of my organization where I use Freshservice, and the main problems I have noticed it has helped me solve are with the times in which I resolve each case, as it helps me with the organization of tickets and organizes them and gives you time to resolve them according to their importance and whether it is an incident or a service request, so that allows me to resolve them more one by one and be more efficient in my work, it is a super useful tool that I recommend to all companies.
Freshservice is the best on the market.
What do you like best about the product?
The truth is that Freshservice is the best on the market when it comes to help desk or service desk, I use it daily in my organization in the IT help desk, it helps me a lot and what I like the most is that it allows me to be organized with my tickets as it organizes them depending on the case, whether it is an incident or a service request, and in my opinion, it gives a reasonable time to resolve them.
What do you dislike about the product?
there is very little that I don't like about freshservice, I use it daily in my work and I haven't found anything negative, on the contrary, I love it and I recommend it with my eyes closed, for me it is the best on the market and I consider that every company in its IT area should use freshservice
What problems is the product solving and how is that benefiting you?
The main problems that freshservice helps me solve are of a technological nature, and also personally, the issue of organizing cases and keeping a record of them, with indicators and statistics seems to me the most accurate, I simply love freshservice.
The best tool for IT help desk
What do you like best about the product?
What I like most about Freshservice is its interface and ease of use, as I consider it easy to use and make a request for both users and administrators. Additionally, it helps you organize tickets depending on whether it is an incident or a service request and gives you reasonable times to resolve cases.
What do you dislike about the product?
For me, who uses Freshservice every day, there is nothing I don't like; on the contrary, I consider it the best on the market in terms of IT help desk.
What problems is the product solving and how is that benefiting you?
The main problems that freshservice helps me solve are related to the IT help desk of my organization, but I consider that since I started using it, it helps me a lot to manage my time as it organizes tickets according to priority and I can resolve them gradually. I love freshservice.
Deceptive Sales Tactics
What do you like best about the product?
Not much. We were promised a software that could do recurring tickets with seemless integrations between their own platforms. Once the sales team completed their pitch, the implementation team told us the software couldn't do what we were asking.
What do you dislike about the product?
The software is not useable for us. We are now being ghosted by the sales and operations team as we are looking for a mutual solution to an unuseable software.
What problems is the product solving and how is that benefiting you?
The software was meant to streamline external and internal ticketing. It is providing 0 value as it is incapable of doing what was promised.
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