External reviews
External reviews are not included in the AWS star rating for the product.
Excelent product for my use
What do you like best about the product?
facil manejo y desenvolvimiento en la herramienta
What do you dislike about the product?
no tengo objeciones con el producto lo recomiendo apaliamente
What problems is the product solving and how is that benefiting you?
a la fecha no ge tenido inconvenienitentes ha cumplido con mis expectativas
Recommendations to others considering the product:
recomiendo el producto
- Leave a Comment |
- Mark review as helpful
Feels like an old system built on a web experience
What do you like best about the product?
Freshservice usually works well. You can create some custom flows and requests using the system.
What do you dislike about the product?
Freshservice is much less customizable than it would appear. While you can create custom fields, it is difficult to use them in an automated workflow. Also, the workflow/products are quite rigid in terms of what you can and cannot do. There are some bugs where it will pick up incorrect information to associate tickets submitted via email. These have been reported to support with no resolution.
Last, their support is very unhelpful.
Last, their support is very unhelpful.
What problems is the product solving and how is that benefiting you?
Easy to use ticketing system that is cost effective.
Recommendations to others considering the product:
Make sure you can use one of their pre-build solutions without much customization.
Great ITSM tool for small to midsize IT operations
What do you like best about the product?
Great implementation support and many features ready out of the box (i.g., inbound email to ticket conversion, incident, asset management, and reports), compared to a larger enterprise tool we previously used
What do you dislike about the product?
Custom fields for service catalog is limited.
What problems is the product solving and how is that benefiting you?
Simple and clean user interface
Recommendations to others considering the product:
We reached out to other vendors, but Fresh Service's business unit and the tech support unit were to most responsive and helpful from the beginning of the evaluation phase, which made them a clear winner among its competitors.
Superb services for support to my customers
What do you like best about the product?
The Freshservice is easy to deploy and provide less operational maintenance. It has ability to perform the job without repetitive administrative activities. This is my most favorite attribute. One time setup is a requirement and all the things are working well. I understand this type of flexible service require deep knowledge about requirement of business and about the desire outcomes. Where the paid plans has many good features, the free plan is also good enough for a small firm. It only needs a few hours to setup the services and its simple workflow is helping us to reduce the time consuming over an issue.
What do you dislike about the product?
The features are good enough and there is nothing to complain. However the look, designing and layout of admin panel could be update with some elgent look. There could be pre-designed templates for the user.
What problems is the product solving and how is that benefiting you?
Ticket and Knowledge base for the end user. The email to ticket and online submission of support request provide me pre-build solution to interact with the customer and to make the history of provided support.
Recommendations to others considering the product:
The freshservice is good, 24x7 available service. I am happy for its uptime, speed, and support ticket management features. Me and my team are using it since few times and never found any error or collision in its features.
Freshservice as a helpdesk and Montioring agent
What do you like best about the product?
I like the ability to remotely monitor Systems outside my local network. This makes my job as a WAN administrator easy especially when i have to troubleshoot on the move. I am currently on the free plan as i have only 2 core administrators using it right now but in a few weeks i'll have a team of 9 users on board and will purchase a per user plan. I definitely recommend it for startups and SMEs
What do you dislike about the product?
I dislike the lack of integration with the rest of the freshdesk suites.
What problems is the product solving and how is that benefiting you?
I have been able to use it to managed parts of our Managed IT Service portfolio. It's more user friendly than Spiceworks and easy to train in. Developing a knowledge base for my clients i also very easy to accomplish.
Recommendations to others considering the product:
I have tried quite a few help-desk software but i stopped looking once i found the Freshdesk Suite. Combining FreshSales, FreshDesk and FreshService has been more than enough to fulfil my needs.
Best kept secret in IT
What do you like best about the product?
The features and capabilities of FreshDesk is overwhelming evidence of their true experience. This is exactly what emerging IT company's need.
What do you dislike about the product?
Would like training. Also calendar help.
What problems is the product solving and how is that benefiting you?
Tracking types of tickets, discovering high support use from people or devices. Asset depreciation. Big company practice with few people!
Fresh Service Help Desk
What do you like best about the product?
It is easy to use and has great filters.
What do you dislike about the product?
Web page does not refresh automatically.
What problems is the product solving and how is that benefiting you?
It is easy for our clients to use and the filters make it easy to access tickets we need to look at.
Freshservice adds another dimension to the support experience
What do you like best about the product?
The intuitive interface cuts down the time staff and users take to get familiar with the product. Development requests are taken seriously - no lip service. Should you require support from Freshservice, their staff are literally eager to assist, and do so quickly - just what you want from a subscription based model. There are numerous useful features but you never feel overwhelmed - productivity does not come at a price.
What do you dislike about the product?
Nothing to dislike from my experience thus far. No product is perfect but Freshservice excel in ironing out any issues rapidly.
What problems is the product solving and how is that benefiting you?
Support desk: now solely based in Freshservice. 7 agents use the product extensively. We are planning to roll out the solution to other business support services soon, which is testament to its capabilities. We are using Freshservice to enhance the employee on-boarding/off-boarding and general helpdesk tickets. This is just the start as we plan to make it the business support services hub.
Recommendations to others considering the product:
Just buy it.
Smart, feature filled platform for streamlined support
What do you like best about the product?
Freshservice helps us provide great support to our staff. They include the right features without adding too much clutter on top. Our staff have taken to it very well. The Azure AD Single Sign On functionality was key to easy adoption in our organization. On the few times I have needed to reach out to support, they have been super responsive.
What do you dislike about the product?
Perhaps the tiers of service could be reduced to 2-3 instead of 4.
What problems is the product solving and how is that benefiting you?
Freshservice helps us to manage our helpdesk, inventory, and common faqs for our staff. Workload is now balanced more effectively between the IT staff.
Your search is over, modern service desk software at reasonable cost does exist.
What do you like best about the product?
Not just a help desk suite is asset management bolted, Freshservice feels like a holistic approach. Little touches like tags, 3rd party integrations with Slack and Google G Suite services and a highly customizable interface are a joy to work with.
What do you dislike about the product?
Not much, I've used a large number of software suites over the years that claim to do what Freshservice does, this is by far the best. I really haven't had any significant issues with this product or the company.
What problems is the product solving and how is that benefiting you?
Besides excellent incident tracking and easy reporting our asset tracking has gone from chore to minor task. The customizable portal has sped up our self-service efforts and we are months ahead of schedule.
Recommendations to others considering the product:
Get your help desk in the cloud and out of your data center, Freshservice has an excellent app, great reporting, great customer service and an intriguing gamification system.
showing 1,211 - 1,220