Freshservice
Freshworks Inc.External reviews
1,272 reviews
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External reviews are not included in the AWS star rating for the product.
Great Product and easy to use!
What do you like best about the product?
Having Freshservice as our helpdesk and inventory system has been a big improvement since the last product we have used. Freshservice is very easy to use for IT staff and the end users themselves. Editing categories and items in Freshservice is a breeze to customize it to our own specific needs that we have
What do you dislike about the product?
Thats is good question, right now I can not think of anything that I dislike so far, especially since they are constantly adding improvemnts to the software to make it better by adding new tools, features, and enhancements.
What problems is the product solving and how is that benefiting you?
Time and energy, Freshservice helps us resolved requests much faster and easier than ever before. Reporting on user tickets and resolutions is a nice improvement that gives us a good overall look at how busy our helpdesk staff are in the past or even the current day or week.
Recommendations to others considering the product:
Take a good look at it, it has many options and features to help customize it to your own business needs, they are also constantly adding improvements and this will not break your pocket book. Setup was a breeze to get our users into the system and we started migrating users to it very rapidly.
Excellent service
What do you like best about the product?
It is so easy to maintain my helpdesk requests and keep track of what's been done and what is still pending.
What do you dislike about the product?
Nothing at all...........................
What problems is the product solving and how is that benefiting you?
I use Freshservice as my main helpdesk for our web application.
All error reporting, new feature requests etc. is done here.
Tracking and assigning tasks to members of my staff is very easy and efficient.
All error reporting, new feature requests etc. is done here.
Tracking and assigning tasks to members of my staff is very easy and efficient.
Enjoying Freshservice
What do you like best about the product?
Freshservice is easily customizable meaning that we can process tickets exactly how we want
What do you dislike about the product?
it doesn't make my morning coffee for me
What problems is the product solving and how is that benefiting you?
We initially bought freshservice to utilize the asset management capabilities. We also replaced our existing ticket system with it. Since then we have started using freshservice for teams who didn't have any ticket system. We also make use of the solutions to help users out.
"Fresh" IT
What do you like best about the product?
It's simply, powerfull app and developed all the time.
What do you dislike about the product?
dashboard is poor, there should be more charts, data, KPIs, like in BI apps. It will be good for management, for manager.
What problems is the product solving and how is that benefiting you?
I can't imaging IT without this software. I know everything, wherever i'm in office or out. Users get help quickly and in one place - they can submit ticket or find solution in our knowledge base. And I, as CIO, can managment my team and know what they should do or what they do and how much time.
Everything you need from in a IT service desk and then some.
What do you like best about the product?
The ease of the admin portal. Easy to manage and integrate.
What do you dislike about the product?
Really nothing.I have not come across anything yet.
What problems is the product solving and how is that benefiting you?
Ticketing system, asset management, reports, and quality control benefits.
Really like freshservice
What do you like best about the product?
I like the dashboard and filtering capabilities
What do you dislike about the product?
I would like to be able to sort by due date sometimes
What problems is the product solving and how is that benefiting you?
wanting to maintain the items we have on our to do list as IT, and to have the requester or customer be able to know status. We are able to do both and get reporting as a plus
Happy customer
What do you like best about the product?
Time to market
Easy to implement
Full visibility into my service desk
Easy to implement
Full visibility into my service desk
What do you dislike about the product?
Task management is poor
Asset management is lacking
Asset management is lacking
What problems is the product solving and how is that benefiting you?
Servie delivery and efficiency
GREAT SUPPORT RESPONSE
What do you like best about the product?
They have an overall know how to support there system that can not be compared.
Love that support DOE NOT have automated responses and long wait times that plague other support services...
Love that support DOE NOT have automated responses and long wait times that plague other support services...
What do you dislike about the product?
Nothing at this time, we are satisfied with the product
What problems is the product solving and how is that benefiting you?
There are options for third party applications that will streamline our help desk.
So far, my experience with Freshservice has been great.
What do you like best about the product?
I like the User Interface the best. It is clean, intuitive, and easy to use. After a few hours of using the UI I felt as if I had been using it for years.
What do you dislike about the product?
The dislike the asset agent due to the fact that it doesn’t pull the user information and requires you to run the probe for retrieve that information. I also dislike the probe not allowing for larger IP ranges to be used for scans.
What problems is the product solving and how is that benefiting you?
The system is still new to us and we have yet to put into production. We believe the product will help us in several areas, including incident management, asset (hardware and software) management, problem management, and change management.
Very well rounded tool
What do you like best about the product?
Analytics informations avaliable. Reports and such
What do you dislike about the product?
In the begging and notice some lags on the peformance
What problems is the product solving and how is that benefiting you?
Infrastructure management. Identify improvement oportunities on our work dynamic.
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