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Intermittent downtime issues in the last couple of months but handled well by tech team
What do you like best about the product?
Our site loads faster now.
We needed to upgrade from a VPS environment for our Wordpress site to a faster environment. We were looking into a dedicated server environment when we came across WP Engine. It could be faster, if we knew how to manage and optimize a dedicated server for our Wordpress site, but we don't have the technical know-how to make that happen. WP Engine fits our current needs better. When the current setup becomes insufficient because our web traffic increases we will have to re-evaluate.
The staging environment
Being able to make a copy of our site on the fly and test our updates on a staging environment is what everyone who is serious about their site should have. When the updates are tested and approved by the executive team, then at a click of a button, the staging version of the site replaces the old version.
The tech support team is very knowledgeable.
They are also very willing to do some of the "repairs" and maintenance work themselves to make sure it is done well.
Automated Backups
Everyone says they do automated backups, but WP Engine's solution is very easy to use. They give you access to several weeks worth of daily backups that you can revert to at any time. Creating a backup before making an update is easy to do and therefore it is actually done.
We needed to upgrade from a VPS environment for our Wordpress site to a faster environment. We were looking into a dedicated server environment when we came across WP Engine. It could be faster, if we knew how to manage and optimize a dedicated server for our Wordpress site, but we don't have the technical know-how to make that happen. WP Engine fits our current needs better. When the current setup becomes insufficient because our web traffic increases we will have to re-evaluate.
The staging environment
Being able to make a copy of our site on the fly and test our updates on a staging environment is what everyone who is serious about their site should have. When the updates are tested and approved by the executive team, then at a click of a button, the staging version of the site replaces the old version.
The tech support team is very knowledgeable.
They are also very willing to do some of the "repairs" and maintenance work themselves to make sure it is done well.
Automated Backups
Everyone says they do automated backups, but WP Engine's solution is very easy to use. They give you access to several weeks worth of daily backups that you can revert to at any time. Creating a backup before making an update is easy to do and therefore it is actually done.
What do you dislike about the product?
Wait times on Live chat is usually around (15-20) minutes. It has been over 30 minutes a handful of times.
Also their service has experience intermittent issues, especially in December 2015 with a couple of bad weeks. Downtime added up to 5 hours over the course of that month. It turned out that they had been victim to a DDoS attack and had been fighting to move their clients around to maintain service. All things considered, it was handled pretty well.
Also their service has experience intermittent issues, especially in December 2015 with a couple of bad weeks. Downtime added up to 5 hours over the course of that month. It turned out that they had been victim to a DDoS attack and had been fighting to move their clients around to maintain service. All things considered, it was handled pretty well.
What problems is the product solving and how is that benefiting you?
We had been hosting our site on a Virtual Private Server before and were looking to upgrade to a dedicated server. WP Engine offered a solution at a similar price point. While their solution means that our site is still hosted in a shared environment, the idea that if anything goes wrong, there is a strong team that can help is a big deal.
Recommendations to others considering the product:
Look into hosting your site on a dedicated server before making the switch. If your tech team can manage it, it could be a better fit for you than WP Engine's shared hosting environment.
Best hosting for wordpress
What do you like best about the product?
- great speed
- powerfull security
- professional WordPress support
- a little time waiting for the connection agent online chat
- a great affiliate program
- powerfull security
- professional WordPress support
- a little time waiting for the connection agent online chat
- a great affiliate program
What do you dislike about the product?
For me personally, a big gap between the Personal and the Professional hosting plan. If one more intermediate plan: up to 5 installs. Between 1 and 10 installs long distance. But it is a wish :)
What problems is the product solving and how is that benefiting you?
Great opportunity staging website, easy to use daily backup, competent and attentive support.
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