Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
302 reviews
from
External reviews are not included in the AWS star rating for the product.
Powerful service for your wordpress website
What do you like best about the product?
I have been found many websites suffering malware, this is the tip: if you can't fix the problem but only clean your website.. I'd suggest you to move to WP Engine, they can handle this issue forever.
What do you dislike about the product?
They should offer better rates, the cheapest one is about $35
What problems is the product solving and how is that benefiting you?
Security issues as malware, you know when you start adding plugins and themes... they can leave the back door open...
A simple and secure WordPress management solution
What do you like best about the product?
WP Engine has a tight system in place to strengthen the performance and security of our WordPress websites. We don't have to pay frequent attention to configurations or monitor activity from external threats. The user interface of WP Engine is neatly organized and allows us to change settings quickly without complicated procedures. The pricing is quite reasonable and competitive with similar WP management solutions I know about.
What do you dislike about the product?
Using WP Engine doesn't quite give me the flexibility that I had when working with a standard hosting platform. Though I like the metrics that can be viewed in our dashboard, there aren't as many advanced metrics included. I would like to be able to add more extensions to give us more data and integration options.
What problems is the product solving and how is that benefiting you?
We don't need to constantly monitor activity on our WordPress websites. WP Engine runs our websites in a stable environment that's less prone to malware and negative performance issues. Our web pages usually load as fast as industry standard page loading speeds. We can maintain our WP website settings, databases and other elements in a concise and secure environment that allows us to focus more on content creation.
Recommendations to others considering the product:
With all of the security issues out there now that could effect website performance and user privacy, it's very important to have an website management solution that can give you efficiency and protection that exceeds basic requirements. I'd recommend WP Engine as a platform that can deliver that at a reasonable cost.
Not reliable anymore: outages because of other customers, no solution and no monitoring
What do you like best about the product?
I used to like their premium customer support and service. The interface and use of is very simple.
What do you dislike about the product?
Recently we experienced a few outages with WP Engine and the way they have been handling it, is unprofessional and doesn't actually solve the problem. I can't recommend WP Engine as a reliable hosting service.
My own (external) monitoring alerted me that all of our sites hosted with WP Engine were offline. This happened a few times in the past for a few minutes, but this one was longer.
When I contacted their support, the response time was quite slow and once I got to chat with a customer rep. he was telling me it has something to do with PHP7. Only later he corrected himself and admitted there is some problem with the server my sites are on. WP Engine is a shared hosting service and even though we're paying >$100, our sites are together with other users one the same server/cloud instance.
Our websites ended up being offline for 7 hours during main business hours. I had to contact them, as it seems they weren't even aware of the problem in the beginning. I was promised we would be moved to a "quieter" server and this shouldn't happen again.
A week later, our sites were experiencing outages again. Again, I only found out because of my own monitoring. Again, their support thought it has something to do with PHP7 in the beginning and only then found out that we were AGAIN experiencing outages because of another customer's site. Our sites were on and offline during evening hours on a very important day for one of the websites for four hours.
We were yet promised to be moved to a quieter service, but I was told this can happen again. I can't comprehend how they don't monitor for this themselves. Referencing to their SLA I was only offered some credits.
I'm now looking to switch to a professional WP hosting service that is reliable.
My own (external) monitoring alerted me that all of our sites hosted with WP Engine were offline. This happened a few times in the past for a few minutes, but this one was longer.
When I contacted their support, the response time was quite slow and once I got to chat with a customer rep. he was telling me it has something to do with PHP7. Only later he corrected himself and admitted there is some problem with the server my sites are on. WP Engine is a shared hosting service and even though we're paying >$100, our sites are together with other users one the same server/cloud instance.
Our websites ended up being offline for 7 hours during main business hours. I had to contact them, as it seems they weren't even aware of the problem in the beginning. I was promised we would be moved to a "quieter" server and this shouldn't happen again.
A week later, our sites were experiencing outages again. Again, I only found out because of my own monitoring. Again, their support thought it has something to do with PHP7 in the beginning and only then found out that we were AGAIN experiencing outages because of another customer's site. Our sites were on and offline during evening hours on a very important day for one of the websites for four hours.
We were yet promised to be moved to a quieter service, but I was told this can happen again. I can't comprehend how they don't monitor for this themselves. Referencing to their SLA I was only offered some credits.
I'm now looking to switch to a professional WP hosting service that is reliable.
What problems is the product solving and how is that benefiting you?
Managed Wordpress hosting. Not having to worry about hosting.
Recommendations to others considering the product:
Use more reliable hosters
Account Managers, hosting speed, support - everything is top notch
What do you like best about the product?
The Account Managers are great. I worked with my account manager Oscar Saldivar, who went out of his way to make sure he took ownership of my problems, executed with urgency and raised the bar as far as account managers go.
The hosting is fast. REALLY fast. I came over from host gator and I was pleasantly surprised how fast it was. NEVER GOING BACK.
Support is great. 24/7. You can easily get online and get help with anything you need.
The hosting is fast. REALLY fast. I came over from host gator and I was pleasantly surprised how fast it was. NEVER GOING BACK.
Support is great. 24/7. You can easily get online and get help with anything you need.
What do you dislike about the product?
I wish I could call in for support. Sometimes it is easier to explain what isn't working on the phone versus typing it out.
What problems is the product solving and how is that benefiting you?
Fast hosting. My client's websites were not a tiny site by any means and WP Engine handles them no problem.
WP Engine is best in class WordPress Hosting
What do you like best about the product?
WP Engine is a fantastic managed hosting platform for WordPress. We have used them to scale our business with the headaches of upgrading hardware and software because they take care of it for you. Wp Engine continues to innovate with Staging, Development and Production sites rolled into every site you have on your account with them.
What do you dislike about the product?
This is hard to say. W Engine has really come through with excellent features and incredible support. Honestly there is nothing to dislike!
What problems is the product solving and how is that benefiting you?
Ability to scale sites quickly without worry about hardware or server issues. This truly is a platform you can grow with. WP Engine allows us to free up website maintenance time with their simple daily backups, custom control panel and great support.
Recommendations to others considering the product:
We recommend WP Engine to everyone and have used it forever. If you need CPanel or server controls they might not be right for you. It is managed hosting so they take care of this which is a relief for our company. You won't be disappointed with less work!
A fast and intuitive platform for WordPress websites
What do you like best about the product?
Our WordPress installs run extremely quick and smooth on WP Engine servers. The user interface is easy to use and we can get set up in less than an hour. The pricing is quite reasonable and not much more than we'd expect to pay on standard web hosting servers that aren't optimized for WordPress. We get great data on visitor activity in our account.
What do you dislike about the product?
WP Engine is such a straightforward and simple service that doesn't often require frequent maintenance, so it's hard to point out anything I really dislike. It might be complicated for people that aren't familiar with WordPress though.
What problems is the product solving and how is that benefiting you?
We're able to run our WordPress websites very quickly in a server that's optimized for this particular CMS. We have more stable pages and few issues with malware. We can host pages for a variety of marketing applications and know that they will load reliably.
Recommendations to others considering the product:
You should strongly consider WP Engine for your WordPress website(s). It might be hard for some to tell the difference in performance, but the difference is definitely there and it's actually often substantial.
Solid tools and performance for more complex WordPress installs
What do you like best about the product?
The fast loading times are probably one of the best things about WP Engine. Being able to manage a hosting account that is specifically suited for WordPress is very convenient and reduces much of the clutter of less relevant features in other web hosting services. The WP Engine support team is very knowledgeable about common installation, coding and malware issues. I like that we can see live traffic and account data in our user portal. It's also very convenient that we can set up access to content delivery networks.
What do you dislike about the product?
The pricing is a bit on the high end. I don't like that there is a limit to how many websites we can include in our account. Other web hosting plans with similar pricing often offer hosting of an unlimited number of websites. Due to the limited number of websites allowed and save money, we also use other hosting packages for less complex WordPress websites.
What problems is the product solving and how is that benefiting you?
The WP Engine platform has been a smooth and easy way for us to host and manage many of our critical WordPress websites. We not only use them for marketing and allowing easy access to online forms, we also use them for client websites and other digital asset needs. WP Engine gives us a good amount of web security and allows us to WordPress pages more efficiently, which creates a better experience for the end user.
Recommendations to others considering the product:
If you have multiple WordPress installs, WP Engine is a great way to keep track of and manage them all in one place. The hosting structure is ideal for WordPress and you should be able to have faster loading pages compared to standard web hosting websites. If the pricing is too high, you can select a lower tier plan to host only your most important websites.
Lousy support
What do you like best about the product?
I thought that WP Engines would be an ideal hosting company. But this is yet to be determined.
What do you dislike about the product?
I was chatting with a support person from WP Engines to get some help to reset my PW to a staging site. Being a newbie to WP Engine, I was not successful at resetting this. When I asked the WP Engines support guy to walk me through it, he said he would not and said to read the instructions he sent, which I already did. Obviously, I'm doing something wrong. How hard would it be to simply stay on line (via zen desk chat) with me while I tried to do it? They would not. So I'm totally stuck here.
What problems is the product solving and how is that benefiting you?
nothing yet
Recommendations to others considering the product:
Good customer support appears to be woefully lacking.
By far the greatest hosting by anybody I have ever used, especially for Wordpress!
What do you like best about the product?
I love everything about this service; everything from their lighting fast support, to the tools they offer for users of their service. First the support, if you ever have an issue, which I rarely do ( and most of the time I have a question about something I need to do) they are there within seconds to help you and or answer any question you might have. Second the tools, if you have ever worked with WordPress, you know how important it is to make backups of your websites. WP Engine has tools in place that will automatically backup your website multiple times. You can also initiate a backup. You can deploy your website into staging with the click of a button to test before you deploy. You get free SSL certs for every website, for FREE. It is the best money I have spent.
What do you dislike about the product?
I have been using their service for the past year and a half and I have yet to find something I dislike about their service.
What problems is the product solving and how is that benefiting you?
We solved the frequent and sluggish performance we were experiencing with other hosting providers. WP Engine offers superior hosting for WordPress and it is lighting fast and secure..
Recommendations to others considering the product:
The money you will spend with WP Engine will be money well spent, everything from the automated backups, free SSL, and lighting fast reliable support, you can rest assure that your site is run at it best with no issues.
Really helps to maximize your WordPress website's performance
What do you like best about the product?
WP Engine is great because they are dedicated to hosting specifically for WordPress websites. With the abundance of issues that could arise from your WP install, from connectivity problems to server compatibility, WP Engine takes away much of the stress from fine tuning your WordPress install so that you can focus more on your content and business. They have a detailed dashboard that keeps you updated on your latest visits and other performance data.
What do you dislike about the product?
The pricing is generally much higher than standard hosting plans. For larger websites, the costs can get very high if you have increasingly more website visitors. Some of the information involved with setting up and maintaining your website through WP Engine can be confusing for some beginners or those not acquainted with the basics of WordPress websites.
What problems is the product solving and how is that benefiting you?
WP Engine lets our team worry less about the technical details of our WordPress websites. They have updated server software, like PHP, and highly informed support team that can guide you through performance issues to maximize loading times. We can use our WP Engine websites to create landing pages that display information about services, events, news and promotions.
Recommendations to others considering the product:
I suggest you analyze your website's performance on your existing host as much as possible to see if the move to WP Engine would give you much value. Though it is generally a great service and should allow your WordPress site to perform better, the upgrade might not be noticeable for simple websites.
showing 191 - 200