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Excellent hosting, excellent service
What do you like best about the product?
WPEngine truly does provide world-class hosting. CWS has used its dedicated custom hosting service for years.
What do you dislike about the product?
We've been a customer for a long time and WPE service levels have changed over that time (up and down and up and down). Thankfully we had a copy of our service agreement.
What problems is the product solving and how is that benefiting you?
Before WPEngine, we had a couple of brute force attacks take down our dedicated server (at another host) twice in two weeks. WPEngine helped us onboard and immediately our brute force attack issues ended. WPE's customer support has been super-helpful as well.
WP Engine - What you need for high traffic WordPress site hosting.
What do you like best about the product?
Amazing support. Really truly the best there is. Hooks up to New Relic for performance metrics. One dashboard for many sites. Easy production site / test site / dev site management.
What do you dislike about the product?
Nada. These guys rock. A lot. UI is groovy.
What problems is the product solving and how is that benefiting you?
Site hosting, management, PHP updates all in one place.
Recommendations to others considering the product:
Just go for it. It is the best. Better than any other site management solution out there.
Solid Wordpress Hosting
What do you like best about the product?
WP Engine support staff is simply the best. I rarely have to wait more than 5 minutes to chat with a support agent, and 9/10 times they are able to resolve my issue or question. In the rare case where they need to escalate my ticket, I receive a response within an hour or two. Depending on how complex the issue is, we can usually resolve within several hours.
What do you dislike about the product?
The ability to use multiple environments (production, staging, development) is great. But depending on your storage plan, it can be very easy to exceed storage limitations. They make it easy to delete these environments to reduce storage usage, but you cannot reuse an environment name when you need to create a new staging or development copy. It's not a big deal, but it can be a little annoying, depending on your workflow.
What problems is the product solving and how is that benefiting you?
The abilities to backup a site on demand, spin up a new environment, and copy between environments are very convenient. So much in fact that I find myself frustrated when using other web hosts that are missing these features.
It's also very comforting to know that WP Engine has our site security in mind at all times. We are constantly receiving alerts when a 3rd party plugin has a vulnerability that needs addressed. This way we can act quickly and resolve the problem before it affects a client site.
It's also very comforting to know that WP Engine has our site security in mind at all times. We are constantly receiving alerts when a 3rd party plugin has a vulnerability that needs addressed. This way we can act quickly and resolve the problem before it affects a client site.
Recommendations to others considering the product:
WP Engine is expensive, yes. But if you are willing to spend the extra money, it is well worth every penny for the level of support and confidence their hosting provides.
Great Platform and Great Support
What do you like best about the product?
WPEngine has an excellent portal for managing your Wordpress sites, including the ability to manage and migrate between sites and environments (such as dev, test, staging, etc.). Other hoster's portals are often clunky and complicated, but this is not the case with WPEngine. The support is also exceptional. I'm very technically adept, and usually by the time I have to contact support it is due to a more advanced and complicated issue. This can be frustrating with other support departments since the first and second-tier agents are often not very technical. WPEngine support is refreshingly different as their first-tier agents are very helpful and capable. They have always been able to understand the issue, communicate it efficiently and help me every time I've needed to contact them.
What do you dislike about the product?
There isn't much I dislike about WPEngine. I can honestly say they are easily one of the best hosting platforms I've used (and I've used a lot).
What problems is the product solving and how is that benefiting you?
We have used WPEngine to host our largest websites (~200MM/unique/year) and CMS systems for our flagship products.
WP Engine was a life saver for my company.
What do you like best about the product?
WP Engine support is excellent. They take on small and big tasks and fix the problem while I'm on a support call or chat. They are super responsive and affordable.
What do you dislike about the product?
Nothing, their support is complete, and their interface is very intuitive.
What problems is the product solving and how is that benefiting you?
I have nearly 100 websites, and my previous host company was slow and expensive. The backup, SSL certificates and professional guidance make it possible for a small agency like mine to do big things!
Excellent Service from hosting to support
What do you like best about the product?
Fast servers, ability to maintain sites via SFTP and Github, ~100% uptime, user-friendly platform, excellent customer service, free ssl certs, CDN, cache managment
What do you dislike about the product?
So far, I cannot complaint about anything.
What problems is the product solving and how is that benefiting you?
All our Wordpress sites are hosted there. It is really easy to spin up new sites and maintain them. Their new SSO feature is awesome. I no longer have to log into all my sites by separate.
The absolute best customer service
What do you like best about the product?
The hosting platform is great and easy to use but the thing that sets WP Engine apart in my mind is the customer service. It is pretty much unmatched in any industry... but especially in the hosting arena. Usually calling a host is the worst part of my day, but calling WP Engine is always a breeze and they are always so friendly and helpful. We try to get all of our clients to let us host them because we know it will be a better experience than any other host out there.
What do you dislike about the product?
It's a little pricey. It works well for dev companies but I think most people who are hosting on their own would go elsewhere because they want something less. They don't know how great the service is... but still a bit pricey if you aren't hosting multiple sites.
What problems is the product solving and how is that benefiting you?
The backups are wonderful. It's great to know that we have really solid backups at our fingertips if needed. The assistance with issues when we are setting a site live is also VERY valuable to me. And the WP Migration tool takes 95% of the stress out of setting a site live. The only remaining 5% is all on the domain. and when we are lucky enough to be working with a domain that connects with WP Engine, then the go-live process is 100% stress-free.
Great service with great features
What do you like best about the product?
The customer support team is fantastic, and the launch system for moving copies of websites from dev to live is a timesaver. Their website managment dashboard is also very easy to navagate and has all of the tools I generally need to manage a hosting account. Daily backups of both the products and staging and dev environments are also nice, as is the abilty to one-click restore to a back up or download just the database or certain folders like the plugins from an old backup is also great. I also like that they manage the server side caching for us so that we don't have to rely on a wordpress plugin to get that feature.
What do you dislike about the product?
You can't manually edit the nginx directives which can be an inconveience when needing to reach out to support to get minor things adjusted, though the good part is that their team works with you quickly to get any required directives into place. You don't have the option of using the old standard htaccess file when running the latest version of php though you do have the option to downgrade if you absolutely need an htaccess file.
What problems is the product solving and how is that benefiting you?
Hosting management for nearly 800 websites across 7 wpengine servers dedicated to our business. We've seen better performance and less downtime since moving to wpengine and we find that their service makes on-boarding or launching new websites very easy while these tasks could be a pain in the past.
Recommendations to others considering the product:
WPEngine is a fantastic service and should be able to host just about any WordPress site. I recommend cleaning up your site, getting it running on their service, and removing unneeded tools like caching and backup plugins. You may also want to clean up your database to remove old post revisions and unapproved comments.
One CMS for all!
What do you like best about the product?
Regardless of experience, WP is a great platform! We manage over 15 web properties on WP Engine and the reliability of the site as well as the ease and speed of deployment is unlike other platforms.
What do you dislike about the product?
Compared to other platforms I have used, there isn't much that I do not like that doesn't exist across web development as a whole. Sometimes extensions and plugins can cause some headaches in integration or compatibility, but with a seasoned dev team, you can work around it or create build your own plugins. All in all, no complaints
What problems is the product solving and how is that benefiting you?
From simple community blog sites to complex marketing sites for SaaS products, the flexibility and speed in development affords us the ability to pivot when the business changes direction. For our stakeholders, the ability to content author pages easily is a huge plus without needing web development knowledge.
Recommendations to others considering the product:
No matter the need, the WP platform can serve all your needs.
Fast, Reliable Hosting and Great Support
What do you like best about the product?
Fast TTFB and page load times across multiple sites. Easy to manage multiple instances and make backups or promote changes to production.
The WP Engine support team has been great to work with the few times we've needed them, answering tickets almost immediately.
The WP Engine support team has been great to work with the few times we've needed them, answering tickets almost immediately.
What do you dislike about the product?
We've had some intermittent issues with the CDN feature, but WP Engine has always been proactive about communicating with us and offering solutions.
What problems is the product solving and how is that benefiting you?
We are managing multiple web properties running WordPress, allowing us to focus on our business goals instead of constant server, platforms, and plugin updates.
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