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WP Engine Is the Best WordPress Web Host I've Used
What do you like best about the product?
I've used many different web hosting companies in the past, and once I experienced WP Engine, I moved ALL my clients over to them. Their platform is secure (they disallow certain plug-ins), their hosting is fast (needed to keep Google happy), and their tech support is the best I've ever experienced. I know my way around WordPress pretty well, but when I get stumped (which is rare), their support is right on it.
What do you dislike about the product?
They're pricier than everyone else, but you get what you pay for. I'm happy to pay the difference and refuse to use any other hosting company.
What problems is the product solving and how is that benefiting you?
WP Engine has provided the solution to many issues I've had with other hosting companies in the past: web server speed, security and tech support that is available 24x7.
Reliable, fast, and helpful
What do you like best about the product?
I love that whenever I have a question, no matter how small (or big), I can chat with WP Engine support and get help instantly. I never feel like a noob, or that they judge me for not knowing something. They're proactive, helpful, and good to work with.
What do you dislike about the product?
There is nothing I don't like about these guys. They're super friendly and helpful, so I have nothing to complain about.
What problems is the product solving and how is that benefiting you?
My website is fast, and I'm confident that it's secure with WP Engine. It's fantastic not to have to think about it.
Hands down preferred hosting for WordPress
What do you like best about the product?
Their chat support is always available and ready to help whenever you need it. Many of their techs go above and beyond, helping to troubleshoot and identify issues. Overall, the hosting service is great — stable, secure and reliable.
What do you dislike about the product?
Some recent changes to chat support require extra steps to get connected with a human, which is a little annoying. As a pro user, I've typically already done initial research & sleuthing, so by the time I open chat support, I'm ready for a person. Not a deal-breaker, but a noticeable difference from their previous chat structure.
What problems is the product solving and how is that benefiting you?
I provide hosting solutions for my clients, both through my own Enterprise account and by referring my clients directly to WPE. As such, it's important that my recommendation be met with quality, reliable service. WPE helps to make site maintenance & management turn-key, so I can best serve my clients.
Recommendations to others considering the product:
WPE is a great option for WordPress hosting -- whether you're a power user or a relatively new user. Their more recent plans offer competitive pricing, and they are consistently looking for ways to improve their users' experience. They truly listen to user feedback, reach out for clarification, and have teams working to incorporate & address changes.
Best WordPress Hosting for Business
What do you like best about the product?
WP Engine pairs world-class support with great technical features and an easy to use dashboard.
What do you dislike about the product?
There are some quirks to the automated deploy and backup systems that take getting used to if you are coming from standard PHP hosting
What problems is the product solving and how is that benefiting you?
I no longer worry about my sites' security or performance or uptime.
A true partner
What do you like best about the product?
WP Engine provides exceptional customer service and also works as a guide to help you enhance and grow your website presence.
What do you dislike about the product?
There really isn't anything I dislike about WP Engine.
What problems is the product solving and how is that benefiting you?
Our site was growing almost exponentially in terms of content and visitors at one point. We actually out grew our previous hosting service.
Recommendations to others considering the product:
If you need a quality website for your business, WP Engine is the one to go with.
A Glimpse into WPENGINE
What do you like best about the product?
The ease of use for backups and restores!
What do you dislike about the product?
The panel can be a little overwhelming if you are not in there daily.
What problems is the product solving and how is that benefiting you?
We have several servers and host hundreds of our client sites on their platform - we have been using them for over 5+ years now and have been overall pleased.
WPE is a powerful WordPress Partner
What do you like best about the product?
The support is second-to-none and available around the clock.
What do you dislike about the product?
There isn't a lot that I don't like. There are some restrictions that are enforced as to plugins that may be installed on a shared server, but it is for security/performance reasons.
What problems is the product solving and how is that benefiting you?
It's very, very easy to deploy between environments, meaning that we can make sure everything is in perfect working order before going live.
The best thing is...
What do you like best about the product?
The chat icon in the lower right in the admin. The people that respond to that chat are not just some random person that doesn't know anything. They help you fix the problem and help you understand the problem. They have saved me so many times with my dumb questions and problems, and they pretend like your problem isn't dumb! :)
What do you dislike about the product?
The only thing that I dislike is that the platform doesn't integrate well with working with a team on GitHub. We've worked our way around it by having a separate GitHub for version control, and then use the Local App tool for deploying, but that process still leaves room for human error. I'm not saying it's impossible. You can integrate it a bit, but it works better if there's only one person working on it.
What problems is the product solving and how is that benefiting you?
Frequent and super easy backups. Pulling and pushing locally is stupid easy. Working locally is also stupidly easy to do. The hosting is solid and there is HELP for the stuff I'm not very good at, like setting up domains and such.
Recommendations to others considering the product:
Use the Local App tool they provide.
Unstable web servers going down - taking our website offline.
What do you like best about the product?
WP-Engine support responds quickly and I like that there are automatic backups nightly.
What do you dislike about the product?
Their web servers are unreliable. We use StatusCake to monitor uptime and our site goes down periodically. The worst-case was on April 21st when our website went offline and support was able to get it working again for a short time, but it went offline again. If your public website is an important aspect of your business, this may not be the hosting company for you.
What problems is the product solving and how is that benefiting you?
We were looking for a reliable and cost-effective solution. At this point, we are seeing more problems than benefits.
Recommendations to others considering the product:
Pay close attention to uptime. Shared servers are unreliable as we've experienced some serious issues with downtime. Support can't seem to fix these issues so we have no choice but to change hosting companies as soon as possible.
Solid hosting environment from Wordpress experts
What do you like best about the product?
WPE shows a commitment to improvement of their platform on a regular basis. Whether through improvments to their portal or the introduction of tools like the Atlas headless CMS, they don't rest on their laurels.
What do you dislike about the product?
Their support desk used to use an industry standard tool which was replaced with their own application. I preferred the legacy tool due to familiarity and user experience.
What problems is the product solving and how is that benefiting you?
The ease of updating the wordpress core as well as php make staying up to date a low risk proposition. Restore points and the ability to download a snapshot make it easy to roll back if necessary.
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