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Best Customer Support for WP Hosting Solutions
What do you like best about the product?
I know my sites are secure, and I have a great team working on the support side if I ever have any issues. My servers are always up, and rarely do I ever need to contact for support.
What do you dislike about the product?
The cost of a dedicated server is slightly on the high end, but other than that can not complain.
What problems is the product solving and how is that benefiting you?
Dedicated servers with security with great load times. I manage and maintain all our sites myself with ease.
The best hosting for WordPress sites
What do you like best about the product?
It's very easy to use, and you have all you need on click, like WordPress installation, SSL, CDN, manual backup, serverside caching, 30 daily backups... And most importantly it is very stable hosting
What do you dislike about the product?
You cannot host a website that was not created on the WordPress platform. Also, I had a problem with cookies (if I can remember it's blocked by default), but support solved that problem.
What problems is the product solving and how is that benefiting you?
WP Engine support was revert deleted staging environment after 2 weeks when I deleted it by mistake. That staging was contained big changes with over 30 working hours.
Been With WPengine for years and love their service!
What do you like best about the product?
WPengine works so nicely with WordPress websites. We never experience any outages and the runtime seems to be above 99% which is generally what hosting providers offer.
What do you dislike about the product?
I don't believe they offer email services. Although it's not a huge dislike, it certainly would be nice to be able to offer some of our clients email support through WPengine.
What problems is the product solving and how is that benefiting you?
We host a bunch of websites on our WPengine account. This is a huge benefit because we are able to host hundreds of websites under the same package that WPengine offers.
The Best WordPress Hosting Ever Used
What do you like best about the product?
A superior quality hosting company with excellent support gets you an all-around great hosting service.
What do you dislike about the product?
For being a hosting company with a lot of technical details, there are some options that require a more thorough understanding in order to be effective.
What problems is the product solving and how is that benefiting you?
Fast and secure hosting are the two best things I've experienced compared to other hosts.
WP Engine is a great partner in Word Press site hosting and management.
What do you like best about the product?
At the time I used it, the very best feature for us was the on-demand backup option. We were creating a lot of pretty extensive technology changes and content changes and the ability to easily backup and restore the project was very helpful if there was ever a bug introduced. The upgrades options and dev server generation tools were also very helpful.
What do you dislike about the product?
There really wasn't much that I disliked. As a service, the cost has been prohibitive for any of my smaller personal projects, but that is more about my budget than an excessive pricing model. I think the support and stability you get from it is worth the price, and for businesses, it is more than worth it for the peace of mind.
What problems is the product solving and how is that benefiting you?
The biggest problem being solved was stability throughout development and content creation. We transitioned to a ReactJS based UI utilizing WP API's from a fully integrated PHP software. That was a very extensive project, so the scheduled and unscheduled backups were ideal for maintaining performance for our users even throughout development. It definitely checked all the boxes for hosting and content restoration. During that time we encountered a few large scale outages from Amazon as well as some issues with common JS dependencies that brought down our site. The ability to restore quickly and mitigate those disasters was essential.
Best Wordpress Hosting company - in the world.
What do you like best about the product?
Support: Best in class. They are quick to respond, they do not use call centers and are extremely knowledgeable and proficient. They do not upcharge to fix most issues and are very helpful in every aspect.
What do you dislike about the product?
The only caveat is the price. They are not by any means the cheapest hosting, but the service and reliability of uptime make it a non-issue the majority of the time.
What problems is the product solving and how is that benefiting you?
Not having any issues with them whatsoever. The main benefits are speed, reliability, support structure, and the fact that they are US based all insure for great service.
Solid Hosting Option for WordPress
What do you like best about the product?
WP Engine offers a reliable hosting platform with excellent customer service. It's easy to connect with support by chat and their staff is both friendly and helpful. The website management dashboard is easily navigable and it's fairly easy to find everything you need to manage your various websites. We have 11 sites currently set up on WP Engine and we've been very satisfied with its performance.
What do you dislike about the product?
Not much. We're very satisfied with the product and service so far. You will pay more than you would for some of their competitors, but the value they provide is worth it to us.
What problems is the product solving and how is that benefiting you?
We have 11 websites set up on WP Engine and it has been a great resource. It helps us keep our WordPress sites up-to-date and provides a secure, reliable backup for all of our websites.
WPEngine does not seem to care
What do you like best about the product?
Customizability in features and offerings.
What do you dislike about the product?
- All views expressed in this review is my own and not represented of the company --
Well, where to start. We've taken over a WPEngine plan that was in the responsibility of our DevOps team and in our initial contract, we were overcharged in our plan based on our actual consumption by 300% and had a poorly-designed hosting architecture, which WPEngine failed to tell us about due to it being "competitive." We've been having issues that cause outages on our production sites, and this is due to WPEngine's implementation of different WordPress tools and functions such as updates - something essential for moving to a WP MSP. To top it all off, our account manager doesn't know how to help us and is recommending that we go to advanced support plan (more money) to fix architectural issues of there implementation of Wordpress hosting for us - not ideal. It just doesn't seem like the account manager cares that they might potentially lose our business and it really is a bad experience all around.
I came from a WordPress hosting company and SaaS agency so this review might be biased, but boy oh boy this is horrible.
Well, where to start. We've taken over a WPEngine plan that was in the responsibility of our DevOps team and in our initial contract, we were overcharged in our plan based on our actual consumption by 300% and had a poorly-designed hosting architecture, which WPEngine failed to tell us about due to it being "competitive." We've been having issues that cause outages on our production sites, and this is due to WPEngine's implementation of different WordPress tools and functions such as updates - something essential for moving to a WP MSP. To top it all off, our account manager doesn't know how to help us and is recommending that we go to advanced support plan (more money) to fix architectural issues of there implementation of Wordpress hosting for us - not ideal. It just doesn't seem like the account manager cares that they might potentially lose our business and it really is a bad experience all around.
I came from a WordPress hosting company and SaaS agency so this review might be biased, but boy oh boy this is horrible.
What problems is the product solving and how is that benefiting you?
Hosting, that's about it. Managed services are poorly architected.
Rock Solid Hosting with Attention to Security and Performance
What do you like best about the product?
WPEngine routinely updates its infrastructure to make sure that your site is running on the best-fit version of PHP and WordPress. They encourage and auto-update installations to keep you from lagging on security, and if you have a plugin with a known security issue, they notify you. I feel like my sites are safer on WPEngine. I have also never had a problem getting their support people on chat, and they work hard to resolve whatever issues arise.
What do you dislike about the product?
You pay for what you get. WPEngine isn't the cheapest solution out there. Recently they've also been adjusting their models and offering new services which don't quite fit my use case as well as the older models. They've been good about respecting existing customers and keeping us where we're happy, but at some point, I'll probably have to reevaluate our package with them.
What problems is the product solving and how is that benefiting you?
We've solved our website hosting and been able to grow and develop our presence. Like I said above, I feel more secure on this platform, and I still have lots of room to grow and develop our web presence in whatever directions we need to.
Nicely organizes all of our sites into one succinct place.
What do you like best about the product?
Able to see everything in one dashboard. Works so I can simply log in and update everything at once rather than keeping hundreds of usernames and passwords on sticky notes around my office.
What do you dislike about the product?
The initial setup of everything wasn't as easy as I would've liked, but still very intuitive all things considered.
What problems is the product solving and how is that benefiting you?
Keeping all of my sites organized, up to date, compliant, and top of mind. Without this program I would surely forget about some backburner sites we tend to.
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