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SaaS company using freshchat for lead gen and support
What do you like best about the product?
Freshchat is incredibly easy to implement and customize. Our support tickets have gone from 10-16 hours to close... to 1-3 hours. And we haven't waited longer than 2 hours to follow up on inbound sales interest.
What do you dislike about the product?
Honestly nothing. It's a great system. Maybe the pricing plans can be consolidated a bit more.
What problems is the product solving and how is that benefiting you?
Maximizing lead gen from company website visits and engaging current clients for support issues while they are ACTUALLY using our product.
Recommendations to others considering the product:
Use this chat company. Best pricing for the feature set.
very nice CRM software
What do you like best about the product?
easy to navigate user interface. cross-referencing customer data is a breeze!
What do you dislike about the product?
need more colour theme options. customer conversation history could be sorted by date
What problems is the product solving and how is that benefiting you?
better customer service scores and feedback!
Recommendations to others considering the product:
needs more colours! simplifying interface would also be nice!
Freshchat is a good tool for customer engagement!
What do you like best about the product?
The UI is great to use and watch. It seems so vibrant and is quite responsive
What do you dislike about the product?
The Bots and campaigns don't work properly.
The campaigns don't work exactly as they are configured and even the Technical support couldn't fix the issue.
The campaigns don't work exactly as they are configured and even the Technical support couldn't fix the issue.
What problems is the product solving and how is that benefiting you?
Freshchat along with a suite of tools from Freshworks allows a tight integration for all around coverage
Recommendations to others considering the product:
If you are already familiar with and have a subscription with Freshworks Tools, you may give this tool a try.
Great Chat App
What do you like best about the product?
Ease of use. Ease of use. Ease of use. Ease of use.
What do you dislike about the product?
Price. Too High. Starts Free but gets exponentially expensive.
What problems is the product solving and how is that benefiting you?
Facebook Chat Agents
Good Product
What do you like best about the product?
It is a simple and easy to use product, with a nice UI design. Does the job perfectly and the freshchat team has been pretty helpful with the demo.
What do you dislike about the product?
The chat notifications do not always come up for every chat. There are a few times that some chats are missed.
What problems is the product solving and how is that benefiting you?
We are able to solve some quick problems of our guest for understanding our business etc. We were able to generate a few more leads using freshchat.
out of the box simplicity
What do you like best about the product?
there are very few menus and options are easy to find
What do you dislike about the product?
it is obvious there are upgrades to be made and additional functions that can be seen but are only available with a price hike
What problems is the product solving and how is that benefiting you?
online platform - freshchat allows us to talk with users and manage FAQs
Recommendations to others considering the product:
sign up for the free trial and work out if it is suitable for you!
Good customer service chat app
What do you like best about the product?
Freshchat is a powerful live chat service for customer support. In this way we saved so much time in telephone calls. All our customers are happy with it!
What do you dislike about the product?
The integration with the API is not very clear, it should be reviewed and explained more
What problems is the product solving and how is that benefiting you?
Live customer service without telephone assistance.
The best experince
What do you like best about the product?
I really enjoy using freshchat in our company, because is very easy to give a good experience to our customers.
The platform is friendly and It allow us to receive feedback from our clients when they are using our website.
The platform is friendly and It allow us to receive feedback from our clients when they are using our website.
What do you dislike about the product?
The thing that I dislike about Freshchat is the Inbox section, specifically when you open this area and you open another page on your computer, this section It open again and again, unless you locate your website navigation in other section on the freshchat page.
What problems is the product solving and how is that benefiting you?
I resolved a lot of business problems with freshchat. Why? because of our website try to give a really incredible experience, and when we use freshchat to resolve customers problems, at the same time we are given this great experience which mentions it before.
Easy to use, helpfl support
What do you like best about the product?
Clean, clear-cut interface. Simple and quick to setup
What do you dislike about the product?
Nothing so far - only using basic chat functionality
What problems is the product solving and how is that benefiting you?
Wanted to try out a real time chat interface to support our users and collect any feedback/bugs/enhancements that they might have.
Recommendations to others considering the product:
Very supportive and responsive customer support
Great free product, good incentives to move to paid
What do you like best about the product?
Ease of use and ease of implementation. It's great being able to have multiple agents participate in a chat, and the integration with other Freshworks products is super.
What do you dislike about the product?
Lack of automation of some actions on the free product - but I'm not complaining - it's free!
What problems is the product solving and how is that benefiting you?
Direct contact with customers is something we love, but we don't have the bandwidth to offer telephone support. Having a webchat interface on our website is incredibly useful for answering quick or complex questions and pointing customers in the right direction.
Recommendations to others considering the product:
The free version is great for small businesses or if you're just starting out. See what features you lack and move on from there.
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