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feshchat is awesome
What do you like best about the product?
simplicity is very nice, the app for android is so good.
What do you dislike about the product?
nothing, I dont dislike nothing, for me its a good tool for my website
What problems is the product solving and how is that benefiting you?
the problems resolved are: help customers to access to my services, email set up, hosting set up, and many others
Recommendations to others considering the product:
I think freshchat app on android, is so cool, but sometimes I see its so slow, please review the app
Great chat service
What do you like best about the product?
The fact that is connected to Freshdesk, and that I can create tickets right from there.
The chat channels are also very innovative. They can really make the process of working on a team easier and make it less confusing and frustrating.
The chat channels are also very innovative. They can really make the process of working on a team easier and make it less confusing and frustrating.
What do you dislike about the product?
The profile pictures are stretched when uploaded.
What problems is the product solving and how is that benefiting you?
Freshchat allows me to be more offensive, and more close to the customers than my competitors. Most furniture wholesale businesses do not provide live chat abilities.
Recommendations to others considering the product:
Give it a try, you won't regret
Fit for purpose tool
What do you like best about the product?
It generates inbound leads for my business. Helps address visitor queries then and there.
What do you dislike about the product?
None as such. Started using its features now. Haven't faced any issues yet.
What problems is the product solving and how is that benefiting you?
This tool helps convert visitors into leads. Have been able to chat through their mobile app even when am not in front of my laptop.
Recommendations to others considering the product:
Its a must have tool for all those who try to acquire customers through online channels. Very useful in converting visitors to qualified leads. This platform also acts as a support channel for your customers to report issues/ask queries. Strongly recommend.
Best live chat software in its segment
What do you like best about the product?
Ease of setup
Amazing support
Feature rich
Amazing support
Feature rich
What do you dislike about the product?
Message Delivery speed
No Ability to email chat
No Ability to email chat
What problems is the product solving and how is that benefiting you?
We primarily use freshchat for customer support, we have improved our turn around times significantly
Good medium to coordinate with customers
What do you like best about the product?
It is a simplest way to communicate with our customers over chat because people like chat rather than the calls, easy picking and having features like canned response makes it even better. Even you can see the user details and their properties. They help alot in identifying a particular user, their location and then provide them good support.
What do you dislike about the product?
As I'm using this feature from past 3 months i didn't find anything to dislike yet.
What problems is the product solving and how is that benefiting you?
We are providing support to our customers and retailers by using this feature
Recommendations to others considering the product:
It's a good way to provide support to our customer in simplest and easiest way.
Awesome experience
What do you like best about the product?
most convenient tool for supporting customers
What do you dislike about the product?
there is nothing I dislike about the product
What problems is the product solving and how is that benefiting you?
Freshchat saved our time by more than 50%
Recommendations to others considering the product:
friendly design - eye catching - easy to use - pleasure
Freshchat for Business
What do you like best about the product?
Convenient tool for customer communication and ensuring to maintain a high level of customer service.
What do you dislike about the product?
Certain integrations are a little complex to set up, but definitely possible after going through the guides provided by Freshchat.
What problems is the product solving and how is that benefiting you?
Using 1 platform for online communications with customers, and a platform where all our customer service reps are connected.
It is easy to set up and use within your business, and is an efficient way to communicate with customers.
It is easy to set up and use within your business, and is an efficient way to communicate with customers.
Excellent Chat Solution for our Business
What do you like best about the product?
Really easy to setup and get going. Support from the FreshChat team is excellent - rapid and responsive.
What do you dislike about the product?
I think that the small icon in the bottom corner could sometimes be missed. The ability to make this more prominent or add some text to it would be good.
What problems is the product solving and how is that benefiting you?
We are in the process of launching a new global online platform and with FreshChat, we are able to allow our customers all around the world to contact our support team directly, even when the team are offline.
Recommendations to others considering the product:
It is worth considering due its simple setup and user-friendliness for customers and agents.
Easy to use, fast, smart.
What do you like best about the product?
the wat how it works, the whay I can transfer this to the other person.
What do you dislike about the product?
So far, I like everything, I don't think there is something that somebody will say that is not perfect for the job.
What problems is the product solving and how is that benefiting you?
Support issues.
Recommendations to others considering the product:
This is going to make your life easy.
An excellent Support channel
What do you like best about the product?
Simplicity and Design are two of the most life-changing features of Freshchat. The possibility to add Freshchat on your website and on a blink of an eye start supporting your precious customers.
What do you dislike about the product?
Some issues, I believe Freshchat team is already fixing... In some cases customers won't receive supporters chat, and this can be a con for a while. But the tool keeps being an amazing idea, changing the way you interact with your customers...
What problems is the product solving and how is that benefiting you?
The simplicity of Freshchat and the ability to break barriers when supporting a customer is the main reason why we'll keep using this amazing tool. Customers are in love with Freshchat since the beginning as they are supported really fast on a casual and simple way they are already using on their daily life on other private messaging softwares...
Recommendations to others considering the product:
If you really want to get in touch and aggregate value to your customers, Freshchat is the right tool for you.
Freshchat for sure is going to change the way you chat with your customers and they'll definitely going to love the simplicity of getting help.
Freshchat for sure is going to change the way you chat with your customers and they'll definitely going to love the simplicity of getting help.
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