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Product still in the maturation stage
What do you like best about the product?
Native integration with channels like WhatsApp, Instagram
What do you dislike about the product?
The response times from Freshworks support, and the lack of interest in understanding and assimilating new requirements to improve the product.
There is NO native support in Spanish. Contacts that require phone communication cannot be conducted in our base language; and not all of us have the ability to use a second language.
There has been NO timely response regarding our enrollment in the partner program (businesses are waiting for a response).
There is NO native support in Spanish. Contacts that require phone communication cannot be conducted in our base language; and not all of us have the ability to use a second language.
There has been NO timely response regarding our enrollment in the partner program (businesses are waiting for a response).
What problems is the product solving and how is that benefiting you?
Capture of contacts (prospects) on the portal, with timely attention to their needs. Closing of deals.
Recommendations to others considering the product:
Patience when addressing technical concerns and support in Spanish.
Freshchat is a nice user friendly alternative to mainstream live chat channels
What do you like best about the product?
The wealth of information that you can get on the person that contacted you such as browser, last pages visited and social info
What do you dislike about the product?
As of today the colalboration between other freshworks services such as the helpdesk is not seamless. ie we have to maintain the CRM data on both services
What problems is the product solving and how is that benefiting you?
A step forward on unifying data and creating a true omnichannel helpdesk
Freshchat help your customer care service
What do you like best about the product?
I like the amount of personalization you can do in sorting our new leads or customer requests. and sorting them within employees in the company.
What do you dislike about the product?
I wish it could be more directly linked to customer contact details. And to our CRM.
What problems is the product solving and how is that benefiting you?
we are answering all customer and partner requests that use our service. it give an additional point of contact to our services, and it allows for less formal and quick written conversation
awesome service - highly recommend
What do you like best about the product?
range of products offered by freshworks platform is what caught my initial interest - everything we need to handle leads, customer engagement, support. I especially like the al-a-carte but it all plays nicely together - pretty intuitive and easy to get setup and going. The phone app is great when I'm mobile and need to engage.
What do you dislike about the product?
only issue I'd say is the delay in response to support questions. Team is super friendly and helpful, but I see there is time zone delay. Not end of the world but would be nice to have support closer to my time zone but prefer to have the product affordable like it is so willing to wait for answers to questions. Self-support site is good.
What problems is the product solving and how is that benefiting you?
simply engagement with prospective customers and actual customers. Freshworks products have a very clean professional looking face to customers and the workflows are sensible/logical.
Recommendations to others considering the product:
if your just getting started or looking to consolidate back office support services, you should really consider looking at freshworks
Simple, Effective Chat Service
What do you like best about the product?
We like Freshchat because of the simple, intuitive dashboard which lets us communicate with site visitors quickly and professionally.
What do you dislike about the product?
We haven't found much to dislike about Freshchat. In fact, at the moment I can't think of anything that I dislike.
What problems is the product solving and how is that benefiting you?
Customers are communicating with us to ask questions about our services and products, and Freshchat helps to automate that process.
Recommendations to others considering the product:
We highly recommend Freshchat, as the implementation was fairly easy and operation on a daily basis is super smooth.
Bye Zopim Chat :)
What do you like best about the product?
Integrate easily with magento. Good support and has pricing plan for startup. Very light and fast.
What do you dislike about the product?
I need more flexible settings for chat bots. For my plan, bots features is quite basic.
What problems is the product solving and how is that benefiting you?
For now, Im still working and trying with freshchat, but from my point of view, it supposed to be a better upsell channel.
Website communication made easy
What do you like best about the product?
Most of all i really love the easy to first setup the platform, within minutes our team was already working without hassle.
The interface is really simple and clean but packed with all feature needed to automatize and create a nice user experience for our customers.
The interface is really simple and clean but packed with all feature needed to automatize and create a nice user experience for our customers.
What do you dislike about the product?
Language, we are a mexican base company and would love to have spanish language for the agents interface.
What problems is the product solving and how is that benefiting you?
We can solve doubts for our customers directly on our website and guide them in the purchase process.
World Options review
What do you like best about the product?
The ease and speed of using FreshChat on a daily base.
What do you dislike about the product?
Unable to link location of chat person with customer
What problems is the product solving and how is that benefiting you?
Direct contact with customer to solve problems immediately
Freshchat- Connecting your business with clients
What do you like best about the product?
A well thought workflow to connect all incoming requests to the support platform. Extensive reports to evaluate and analyse. Support is amazing and really efficient. Pleasure to work in a well planned and thought product. The bot takes care of registering queries if the team is not online and can follow up really easily later.
What do you dislike about the product?
Nothing as of now, some additional features when added would convince me to give them a full rating.
What problems is the product solving and how is that benefiting you?
We are using freshchat to connect our support mainly apart from creating more leads and help closing them.
Recommendations to others considering the product:
Would love to recommend this service to others along with other Freshwork services. Efficient support and quick resolutions with extensive Knowledgebase/ Documentation has a lot to do with my recommendation.
Kudos to the workflows in the support system and the ease with which you can set them up.
Kudos to the workflows in the support system and the ease with which you can set them up.
Great tool to start your crm service
What do you like best about the product?
I love that as I small company we have everything that we need in the free version of freshdesk. Hopefully soon we are big enough to graduate versions
What do you dislike about the product?
Some things could be smoother. For example it is kind of difficult to follow a very long thread of emails from users.
What problems is the product solving and how is that benefiting you?
We are able to keep track of our users better. We can assign tickets to people in our other office
Recommendations to others considering the product:
I would recommend Freshchat to anyone looking to provide their customers with live support. If you have one agent dedicated to live chat then the free version is the way to go. If you are a bigger team, then I recommend looking into the paid versions because they offer a lot of functionalities. Additionally, Freshchat integrates seamlessly with Freshdesk, which allows you to never miss any customer communications.
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