Freshchat
Freshworks Inc.Reviews from AWS customer
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Unglaublich toller Live-Chat, empfohlen
What do you like best about the product?
I like this customer messaging software; it has a well-designed user interface. In terms of functionality, it is correct; it provides everything you need to make communication with customers more proactive. Its chatbots are perfect for optimizing customer service, getting more conversations, and retaining customers, and it is straightforward to set up.
What do you dislike about the product?
Freshdesk Messaging is great and has really very few disadvantages associated with it from my point of view, one of them is that there are specific features that can only be accessed by getting the highest price level version.
What problems is the product solving and how is that benefiting you?
Freshdesk Messaging provides us with innovative ways to establish contact with prospects and customers; resulting in a significant increase in conversations, customer issues resolved faster, customer outreach, improved support and business opportunities.
Recommendations to others considering the product:
Given my experience as a user of Freshdesk Messaging, I would highly recommend it; it opens up a more effective way to focus on customers and their needs to improve the quality of customer service. It's excellent software.
Best chat support
What do you like best about the product?
The best thing that I like about Freshchat is real-time analytics. As a team manager, it allows to keep a real-time view of what the agents are doing and the SLAs
What do you dislike about the product?
You do not get comprehensive reports and analytics which can be used to improve your service offering and optimise the operations and customer experience. It only gives broad level numbers
What problems is the product solving and how is that benefiting you?
It helps in solving the customer support experience. You get features like chat-bot and automation. It also has features like auto-assigned and AI-based bot to help you manage your team
Get more done, together with Freshsales & Freshconnect
What do you like best about the product?
Get more done, together with Freshsales and Freshconnect
With Freshsales and Freshconnect, communicate in context and collaborate with teams across your organization to close deals, faster.
With Freshsales and Freshconnect, communicate in context and collaborate with teams across your organization to close deals, faster.
What do you dislike about the product?
There was nothing that I disliked. THIS lets one invite a developer or anyone else instantly to meet.
What problems is the product solving and how is that benefiting you?
With collaboration in Freshsales, empowers users to quickly get access to relevant customer information, collaborates with team members right where it’s needed
Highly Recommended tool for livechat operations
What do you like best about the product?
We have migrated to freshdesk from another provider and we loved the options it provides for us to customize as per our requirement, our developers was able to set this up on our website with the API in no time which is an added advantage for this tool
What do you dislike about the product?
The reports it provides are limited and to get customized reports we need to reach their technical help which at times is very inconvenient and time consuming as well.
What problems is the product solving and how is that benefiting you?
We are using freshdesk to reach our customers and clients via chat, we offer chat support for all our customers around the world and all of these chats are routed via freshdesk where we have setup intelleassign routing so that chats automatically get assigned to the agents who are online.
Recommendations to others considering the product:
If you have customer base in millions and you are looking for a best tool to have a chat support them freshdesk will be the right option for you
Review freshconnect
What do you like best about the product?
Freshconnect's instant response time is best
What do you dislike about the product?
sometimes it's UI is reacted uninherantley
What problems is the product solving and how is that benefiting you?
With fresh connect, transparency of all projects along with all team members.
great tool with stable built and easy UI
What do you like best about the product?
The best part of FreshDesk messaging is it's simple and easy to understand UI. I didn't need any onboarding process even when they have a free program. Other than that, the software is well built and it convers all the basic requirements
What do you dislike about the product?
I only had bad experience with their support team once. Other than that, all is good
What problems is the product solving and how is that benefiting you?
Fresdesk messaging has made chatbot communication really seamless for me and my company. We get stable leads and great interaction from our website
Nice contextual interaction
What do you like best about the product?
Make comments along with the tickets o requests
What do you dislike about the product?
Lagging problems, I have to refresh the page so I can see the messages
What problems is the product solving and how is that benefiting you?
Easy to get in context to help collaborators to solve problems
Feature loaded but some basic use cases also needs advanced automation
What do you like best about the product?
The best thing about Freshdesk messaging is the easy of imlementation and availablity for bot flows. Then the assignment rules come in really handy and high level reporting too is easy to contemplate and use.
What do you dislike about the product?
Primary use cases sometimes need an advanced automation plugin to be used, and one needs to write logic there. The problem with that arises as it is not as user friends as its other native features are, and also, there is a lot of abstract logic which one needs to understand while writing logic. And this needs constant support from product experts from support.
What problems is the product solving and how is that benefiting you?
We are reducing incoming calls to the customer service team. Also, we can use bot flows to route customer chats to requires teams effectively. Able to answer frequently asked questions without agent intervention.
Simple and Neat Customer Chat Service
What do you like best about the product?
Simple UI, Easy to Use and Implement, Self Explanatory Product
What do you dislike about the product?
Integration with external tools and lack of knowledge base for agents
What problems is the product solving and how is that benefiting you?
Instant Chat Suport through mobile,web and whatsapp
Best tool for customer experience
What do you like best about the product?
It is a very complete tool, it is very simple to understand and provides a super complete context of the client's profile which allows the experience team to have their work much easier
What do you dislike about the product?
There are still some integrations that cannot be done natively and we end up doing them on our own which implies an additional cost and they do not end up having the best integration. Anyway, whenever we make suggestions, they listen to us and it is seen that the technical team is constantly working and growing.
What problems is the product solving and how is that benefiting you?
we are an insurance broker, thanks to freshdesk measseging we were able to digitize our operations, we were able to increase our service hours by more than 60% and considerably reduce waiting and response times.
Recommendations to others considering the product:
To use it!
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