Freshchat
Freshworks Inc.Reviews from AWS customer
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User friendly
What do you like best about the product?
User Interface (UI) is one of the best things that have come across
What do you dislike about the product?
Lack of features is something that is concerning.
What problems is the product solving and how is that benefiting you?
Crm incoming chats and ticketing
Recommendations to others considering the product:
They should have features which can be useful and also who are using the portal, giving suggestions, they shall take their feedback as well and integrate.
Excellent tool for managing time and bills!
What do you like best about the product?
The best part of Freshconnect is that it offers excellent tools for managing and tracking time, bills, and costs paid. It makes the workplace culture feel more cohesive across diverse groups. Because it is a somewhat complex piece of software, it takes some time to absorb and comprehend.
What do you dislike about the product?
The most significant downside of this programme is that the balance sheet capability is unsatisfactory. When compared to the competitors, this programme is relatively pricey. It has impressive features, although a couple of them might be improved for smoother operation.
What problems is the product solving and how is that benefiting you?
Overall, the application is outstanding. Also, the user interface of Freshconnect is fabulous and easy to understand.
customer experience is exceptional
What do you like best about the product?
The food is always fresh and delicious, recommendation is very helpful
What do you dislike about the product?
Sometimes, the recommendation is not very useful.
What problems is the product solving and how is that benefiting you?
I know what are the best food for me, what are the healthy food to me
Make it fresh with Freshdesk
What do you like best about the product?
Unified inbox experience to manage conversations across digital channels.
What do you dislike about the product?
none so far. i have not experience any negative
What problems is the product solving and how is that benefiting you?
Users can automate conversation routing in Freshchat, where you can assign conversations to individual team members or groups based on rules that you need to define.
Poor usability
What do you like best about the product?
Complete fields for sending information and categorizing messages.
What do you dislike about the product?
Confusing visual, difficulty in generating and reading reports and data.
What problems is the product solving and how is that benefiting you?
We no longer use it, as we have completely migrated to IC.
Recommendations to others considering the product:
An online immersion to check if it meets the needs
as it says fresh and connect
What do you like best about the product?
the way the tool works any non trained person can also handle this like a pro. thank you for making life so easy.
What do you dislike about the product?
nothing to dislike for this product, its on top of everything.
What problems is the product solving and how is that benefiting you?
the ticketing and easy to connect with other teammates with best follows
Recommendations to others considering the product:
highly recommended use with fresh desk and the experience is no next level
Intuitive and user friendly
What do you like best about the product?
The user interface is very intutive and it does exactly what's meant to be
What do you dislike about the product?
Some buttons don't work and sometimes the web interface takes time to load
What problems is the product solving and how is that benefiting you?
Staying in touch with prospects
Recommendations to others considering the product:
Please give it a try
Excellent mobile Business messaging Application.
What do you like best about the product?
The fact tha you can conect with your clients and coworkers on the same platform.
What do you dislike about the product?
Need to have more sycronitation with fresh desk.
What problems is the product solving and how is that benefiting you?
Sales, Work Tasks, Organization and more.
Best app for instant resolution of queries!
What do you like best about the product?
There is absolutely no need to go to any other tabs or tools because we can resolve the tickets right under freshconnect. And we can view the discussion under the ticket to get a clear picture of what the issue is about.
What do you dislike about the product?
Everything is better in this app, should improve the mobile app version as sometimes it gets lag. Otherwise, it is the best app for communication and helps to solve the customer queries much faster
What problems is the product solving and how is that benefiting you?
Resolving Customer queries
Best for communication
Problem solving
Best for communication
Problem solving
Count on the best software when it comes to comunicate with your customers
What do you like best about the product?
It's so useful for me as an agent cause I can solve the issues that face my customers and make it easier and more beneficial for them to be satisfied with the service I provide.
What do you dislike about the product?
Sometimes in rush hours, as I have to solve all kinds of cases, I deal with so many chats at the same time, and it gets stacked on the queue, which appears to the customer that we are intentionally avoiding them, but it's not a big deal as we handle them.
What problems is the product solving and how is that benefiting you?
All kinds of problems, I really mean it cause customer can contact with us so quickly and that exposing the main issues that face our clients which help us improve our way of service.
Recommendations to others considering the product:
It is guaranteed by all means.
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