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Awesome Tool for Support
What do you like best about the product?
Allows is to easily manage our chat support with our customers and ticket raising is easier.
What do you dislike about the product?
Nothing much, it can be a bit faster and beautiful. Otherwise functionality wise it's awesome
What problems is the product solving and how is that benefiting you?
It helps us to connect with our customers on the website and resolve their queries resulting in happy customer reviews.
User friendly and best chat supporting tool
What do you like best about the product?
Realtime support from the team and easy to inter act with the customers and understanding their concerns and queries
What do you dislike about the product?
There is no dislikes so far. It is a best available CRM tool in the market
What problems is the product solving and how is that benefiting you?
Realtime issues facing by the customers can be brought into our attention on a realtime basis and helping us to resolve the same.
Easy to interact and connect with support in seconds
What do you like best about the product?
Using Freshchat am able to solve the customer's queries and concerns highlighted through the app or website and provide real-time solutions so that there no hassles.
What do you dislike about the product?
The main issue with the Freshchat is loading issues and sometime new chat will not be shown in assigned and old chats will disappear
What problems is the product solving and how is that benefiting you?
We are able to solve the customers queries and complaints regarding to our services and interact with their needs and provide suitable resolutions, customers can chat with us anytime 24/7
Freshchat is easier to use and navigate, it simplifies our job
What do you like best about the product?
Fresh chat is easy to acces and use it helps get connect in easier way . its is also a platforme to get connected made sharing easy .its is also good for keeping chat recordes
What do you dislike about the product?
Some times there will be delay in time for showing the assined chats or converstation as this results in poor reply time it will be good if it gets fixed going further
What problems is the product solving and how is that benefiting you?
Best platfirm to assist customer queries and concerns, quick resolution of queries and complaints, instant response to user queries and tat based resolution ...
In my view, one of the especially beneficial when it comes to interface.
What do you like best about the product?
Freshchat is used in many organizations where I have worked, and it is a really efficient way to use the feature because it is convenient, simple to use, and highly helpful.
What do you dislike about the product?
Such problems don't exist in my opinion, and it really does reduce the amount of effort. In that situation, the Intelliassign is the best alternative because it is the best option in terms of work, as I will discuss below.
What problems is the product solving and how is that benefiting you?
Yes, it is one of the best option one organization could have, I personally prefer the Intelli Assign the best option, in my organization we used to sufer to reach out FRT but as per using the IntelliAssign is my personal favorite.
One of the best platforms I have come across
What do you like best about the product?
Deliversgood value for the price. Happy with the feature set.
What do you dislike about the product?
The assignment feature could be better. Sometimes the executives dont receive the chat, even if its closed.
What problems is the product solving and how is that benefiting you?
This is one of the best platform for chat process. Its pricing and the support team works best.
Helpful platform to increase customer experience.
What do you like best about the product?
Innovative user interface which helps in building customer satisfaction and to revert back on realtime which helps to build a long term business relationship..
What do you dislike about the product?
Additional Filters could have been included, in order to select the resolved count and allocated count for easy sorting and this definitely helps in fetching the data as required
What problems is the product solving and how is that benefiting you?
Helping the users on realtime updates and addressing the issues on realtime to ensure customer satisfaction, meeting the expectations and assiting users as per the query
Stress reliefer
What do you like best about the product?
The speed of the freshchart is very impressive it helps to resolve query soon
What do you dislike about the product?
There is no specific dislikeof freschart as its allover well and good
What problems is the product solving and how is that benefiting you?
Freshchart helps in resolving the queries of the customer and it helps to satisfy the customer on its best.
Director
What do you like best about the product?
Easy to handle and reports anyltics are great
What do you dislike about the product?
Poc and their appointment is very tough to get in
What problems is the product solving and how is that benefiting you?
The app can give me everything which i lookm for. The social profile of the customer is also available
Very good app
What do you like best about the product?
It is a user-friendly app and very useful for the customer support team to chat on time with customers.
What do you dislike about the product?
Sometimes the chats will get stuck while loading
What problems is the product solving and how is that benefiting you?
Is it very helpful for our company, where we can chat with the customers and resolve the issues on time, By that way the company will get good name.
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