Freshdesk
Freshworks Inc.External reviews
3,457 reviews
from
and
External reviews are not included in the AWS star rating for the product.
An Intelligent Support
What do you like best about the product?
The automation provided by the software and its help desk algorithm is possibly the best one.
What do you dislike about the product?
There is no such drawback of the Product as I could suggest.
What problems is the product solving and how is that benefiting you?
The Complete help desk solution and preferable data storage support has enhanced the business rate.
Recommendations to others considering the product:
The Software is User Friendly and provides a feasible cloud storage, one should opt for this one
Another happy client with Freshdesk
What do you like best about the product?
We've choosen Freshdesk for its huge amount of functions, beginning by the smallest plan until the plan we use "Garden". The fresh and clean UI is an advantage compared to other ticketsystems too.
We had a great account manager called Aathyandra Sivaraj which gave us really (!) quick an answer according to our questions. It was a delight to work with him.
We had a great account manager called Aathyandra Sivaraj which gave us really (!) quick an answer according to our questions. It was a delight to work with him.
What do you dislike about the product?
Missing core functions for well known tools as Jira / Trello as example and the pricing. As a small agency we have limited ressources for software licences which we have to pay for each agent. But the price is it worth.
What problems is the product solving and how is that benefiting you?
With Freshdesk we are able to filter all requests, assign them to a group of agents and with tags it's possible to handle requests with an automation rule. That was not / not so easy possible with Outlook.
Freshdesk, a great software.
What do you like best about the product?
Learning the product was very simple for the agents also which is a colossal favorable position. This is in part due to their help group as we have consistently had the option to contact at that point and pose any sort of inquiries with respect to their product. The CS Team is constantly useful and really proficient. They didn't counterfeiter us even after we began utilizing their product (which occurs with numerous organizations). Ticket dealing with is extremely proficient and the specialist entry has a pleasant plan from a functional perspective too. We like canned reactions. A decent component is to include bolster page article joins/substance to answer messages simply like canned reactions. Another tremendous preferred position is the information base/bolster page which is exceptionally adaptable. When all is said in done we like ticket robotization controls also and it understood a portion of our extraordinary solicitations.
What do you dislike about the product?
My lone genuine issue had to do with Notification Alert Sounds. I needed an approach to utilize diverse new ticket ready sounds relying on with the customer, need or appointed to me status so I could leave my workstation and do other work in the PC lab yet get a boisterous sound caution for basic new assistance work area tickets. A brief reaction from the Freshdesk bolster group let me realize that none of the real programs bolster custom notice sounds in their API's, so there is no real way to actualize this as of now.
What problems is the product solving and how is that benefiting you?
FreshDesk is an incredible ticketing framework. We use FreshDesk to help every one of the schools in our school locale. Combination with Google (SSO, profile information, and so on) works magnificently. Learning base Articles are extraordinary. In the event that we needed to do it once more, we would pick FreshDesk once more. Our clients love FreshDesk, they regularly remark that it is so natural to put a ticket. Freshdesk enables us to set aside money and time.
Search feature not accurate
What do you like best about the product?
I like that it is user friendly and it has a chat feature
What do you dislike about the product?
The search feature, it sometimes does not recognize the email address I am searching for.
What problems is the product solving and how is that benefiting you?
It made me more organized
Great Ticketing Tool
What do you like best about the product?
- Flexibility
- Customizable
- Great integration with Email and another IT Service desk tools
- Great support from the vendor
- Customizable
- Great integration with Email and another IT Service desk tools
- Great support from the vendor
What do you dislike about the product?
- I believe that the GUI needs a revamp to match nowadays standards.
- The price is somewhat high among others similar solutions
- The price is somewhat high among others similar solutions
What problems is the product solving and how is that benefiting you?
We were needing a ticketing tool because we were handling internal tickets through email.
Freshdesk made our life so much easier.
Freshdesk made our life so much easier.
Great tool to provide internal helpdesk management
What do you like best about the product?
There is a lot of great functionalities that freshdesk uses that make sense. Instead of having a ton of different features that never get used, the tools used here are all very essential, like the ability to connect related tickets for consolidation.
What do you dislike about the product?
Mobile application definitely is not nearly as robust and well designed as the web version. Can be improved significantly
What problems is the product solving and how is that benefiting you?
We use this for our helpdesk management system. It's extremely beneficial to have this tool to manage incoming tickets and merge existing tickets with duplicates. We also use this for our self service portal for requests as well.
Helpdesk easy to use and useful
What do you like best about the product?
Fresh desk is one of important useful tool and software for our company, It just ease our work. Now we use this software for managing clients and making process a kind of automation. It lower the manual efforts. It just fulfill the purpose of assistant which will work according to instructions when user is not available. The lot of supports are given to install 3rd party software. The user just need to install. The BOTs are now easy with Fresh desk.
What do you dislike about the product?
The things i dislike about fresh desk are:
the big thing is the customer support is not so good and query handling is poor, the response time is around 3 days which is too long.
The front end needs more improvement in user friendly look and need to speed up the process in fresh desk which is currently slow.
The other major thing is need to introduce more security policy for better access.
the big thing is the customer support is not so good and query handling is poor, the response time is around 3 days which is too long.
The front end needs more improvement in user friendly look and need to speed up the process in fresh desk which is currently slow.
The other major thing is need to introduce more security policy for better access.
What problems is the product solving and how is that benefiting you?
The fresh desk solves many problems like:
client handling is easy and task reminders are maintained and get work on time always. The open projects are available on dashboard with full status report and we can monitor activities. The customer rating helps in overall improvements.
client handling is easy and task reminders are maintained and get work on time always. The open projects are available on dashboard with full status report and we can monitor activities. The customer rating helps in overall improvements.
Recommendations to others considering the product:
I recommend others to use fresh desk, it offers wonderful live chat experience and helps in understanding clients requirements. THE COST IS VERY NOMINAL AND PROVIDES GREAT FUNCTIONALITY. ONE MUST TRY THIS SOFTWARE FOR BETTER INDUSTRY EXPERIENCE.
FreshDesk Review
What do you like best about the product?
FreshDesk is a software that facilitates help desk support and updates. Fresh desk has a very user friendly interface. It can be run by a single person or by a huge team of people. It is comparatively easy to learn the ropes in this software for new users.
What do you dislike about the product?
Users should be allowed to change the notification alert sound as per their requirement. For example, we want to have different sounds for different levels of customers as per the priority and importance which is currently not possible.
What problems is the product solving and how is that benefiting you?
Customer support is simplified.
An excellent customer service
What do you like best about the product?
Fresh desk is an excellent platform that helps us provide a quality customer service, I think your ticket allocation system is very good because it allows us to better classify the problems to solve of our clients looking for the solution with each expert of our company to solve any problem, I like that allows us to customize your visual is very nice and simple that makes its use easier, the use tutorial at the beginning of use is excellent to start familiarizing with your platform despite be a platform a bit difficult to learn to use for the first time, but once we master its use we see how great it is to give us benefits, its trial version allows us to use it for 21 to see its functionality and be able to prove its use in the company and start to see the remarkable sales in the customer service team, it is very good the directory option to export and import contacts and companies, has a very good audio and video quality is very clear, its instant messaging service is reliable with great functions to solve problems, has a good customer support team, a positive quality is that it is a very stable platform
What do you dislike about the product?
It is hard to get used to the principle despite its tutorial of use, its learning curve I think it is high Fresk desk I think it should improve in this aspect making its interface a little easier to use and not cost so much time learning to use all its functions 100%, also this platform can be a bit expensive to implement for small businesses, its application for smart phone is not as good as the desktop application, should also improve in this regard.
What problems is the product solving and how is that benefiting you?
We at the Print Wave Forcé customer service team have Fresh Dest to provide you with a fast and timely solution by automating our services, in order to provide quality customer support to our customers, this has increased our reputation in the Sales market since we have known how to take advantage of the publicity that gives us to have an excellent customer service that will always be available and that will always resolve any mishap always in favor of our customers.
Recommendations to others considering the product:
For those companies that do not yet have a good service or is not the right one and have many deficiencies in this area, I recommend you to implement this platform because it will be a great solution in any customer service department, you should bear in mind that it may cost a little to learn how to use this platform because its learning curve is high, but it's worth it is a great business solution
Check and respond tickets easily
What do you like best about the product?
The managing stages are great! They give us the chance to assign specific agents for specific tickets. The way the ticket is shown on Freshdesk (the font, the size and the space it takes) makes it very easy to read, even if the ticket is long. It has some great tools included, like “Discussion” that allows the agent to communicate certain message with the rest of the team, so they can all work together.
What do you dislike about the product?
I would like to see a tool where I can add a status to the ticket, so the current agent and the rest of the team knows there’s a special ticket to review. Another thing is that when I'm trying to respond a ticket by adding links, I’m unable to add more than one link at the time.
What problems is the product solving and how is that benefiting you?
We have more than 1000 clients on our registry, so we frequently get questions and comments on our app, and that’s when Freshdesk comes into play. It allows us to check tickets sent from our clients with something as simple as a user and password, and assign them to a member of the Customer Service team.
Recommendations to others considering the product:
Freshdesk is an amazing tool for the Customer Service team. Any company can get benefits from using this tool, especially startups with few employees. It’s so easy to use that can be set up and managed by a single person, depending on the number of tickets receive.
showing 681 - 690