Freshdesk
Freshworks Inc.External reviews
3,457 reviews
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External reviews are not included in the AWS star rating for the product.
A few of the best tools I use to create a portfolio
What do you like best about the product?
There are actually not many (very few) cases as a web-based program which really cause employees to collapse or block. It works fine every day generally. It works well and is not too complicated, but it is convenient to just use. Most IT personnel can navigate the scheme without contacting the supporting documents about how it can be used. With easy-to-use filters the actual look of the curriculum is extremely good and helps IT customers to show the specific design that is required for all pages. The card view and table view can be selected from their respective advantages.
What do you dislike about the product?
According to the software we can critically highlight that would be extremely useful to allow loading images, especially for quicker and easier shipping, that are not necessary attached to the files, in order to provide a reinforced system support center including the availability of content to check the service offered by a company through email
What problems is the product solving and how is that benefiting you?
It is not used throughout the organization at departmental level only. It is used mainly to monitor user requests as an analytical support structure. Some other system functionalities, such as Knowledge Bases or Forums, have not really been used. It addresses the problem with the business of providing a fantastic tracking system that can easily track any user requirements and allows users or other organizational teams to assign requests. Not only can you track requests here, and that you can often add as well as track note to each request.
Recommendations to others considering the product:
It's suitable for companies that shouldn't be too variable and harder to configure/manage for successful practical and is convenient to use! It would have the opportunity of being operated by the provider because it is a Web-based Cloud solution, so that no systems manager is needed to run and manage this scheme on the database.
A Genie in Support
What do you like best about the product?
The tool layout and also analytics view of the tickets
What do you dislike about the product?
Survey links are not customized to be sent as per requirement
What problems is the product solving and how is that benefiting you?
Resolving customer issues through tickets and helping them to sort out things
Recommendations to others considering the product:
A great tool if you are looking for tickets based services
Makes Client Interaction Amazingly easy
What do you like best about the product?
All the taskbar bar features that make life so so easy for every person having a client interaction.
What do you dislike about the product?
The product is vast. May be there can be instant help pop ups according to the page we are on.
What problems is the product solving and how is that benefiting you?
Freshdesk is used by us to resolve all customer concerns/ issues regarding our platform / product and the tickets and queue management is exactly what we were looking for.
Simple app for a support team
What do you like best about the product?
We searched for the alternative to Desk.com when they were bought by Salesforce. As a small startup, we couldn't afford Salesforce prices, so we really appreciated reasonable pricing and a solid free version of Freshdesk. Later on, we discovered that they offer a set of tools like chat or even CRM. That's a great benefit.
What do you dislike about the product?
Most of the reporting is aimed for large support teams that need to track individual performance. We would love to have more reporting around the cases, sort by client types, countries, etc.
What problems is the product solving and how is that benefiting you?
Client support is a smooth process for us and we constantly receive praise from clients for our great support.
Most reliable customer services tool
What do you like best about the product?
The best thing about Desktop is its amazing features to organize the work. It helps me to categorize the tickets based on urgent tasks, by which it helps us to deal easily with the most important customers. Now I have got rid of complexities as it has provided us a direction of working and helped in better collaboration of team members, each individual has the idea about who is dealing with which particular customers.
What do you dislike about the product?
I have been using Freshdesk for long time but I have not faced any issue. It is going in excellenet ways. It is fully developed platform without any drawback. As compare to other help desk tools it consist of advanced kind of features and functions.
What problems is the product solving and how is that benefiting you?
Above all while handling particular segmentation, one can refer any query to other individual thus we give what our customers deserves, Moreover it has also provided an option to save the repetitive sentences, thus it saves our time and keeps us up to date through constant notification.
Recommendations to others considering the product:
If you are trying to expand your business to online stores then this is what you exactly need. However I will recommend this tool to the all organizations, because it is a beneficial tool for providing best support.
Very light application
What do you like best about the product?
The best part here is this web based application is very fast in terms of response. With a low speed internet also iam able to work on it during work from home situation. And also the navigation part is very easy in this compared to some other applications.
What do you dislike about the product?
Actually there is nothing to dislike about this software if your having a small size businesses. But it's not suitable for large size businesses as the data transfer rate is not that great.
What problems is the product solving and how is that benefiting you?
This web based application helps me in doing daily office activities like creating tickets and doing official mails.
Freshdesk offers us a good option
What do you like best about the product?
They offer a free permanent plan. As you grow, this is a great way to start and improve. It is easy to use and has a friendly user interface.
What do you dislike about the product?
It helps to further customize the theme of the portal. Allows for greater adjustment and improvement of the size of the knowledge base portal client.
What problems is the product solving and how is that benefiting you?
Our organization mainly uses Freshdesk for the knowledge base. It solves many internal problems for customers, including internal FAQs, process, customer service and technical information.
Recommendations to others considering the product:
Since its multi-level plans are designed to meet the needs of customers at all levels, it is an ideal choice for companies of all sizes (including start-ups, small and large companies).
Advance collaboration tool
What do you like best about the product?
When I launched my Omni channels, I was very worried how to manage the customer interaction and how to show my availability to my customer’s s that I can better assist them. In addition it was very difficult for me to have the detailed insight of any order. Then I came across Desktop and to my amaze it was the best remedy against my problems. Now I can easily track any particular customers and through ticketing system I can easily assist them.
What do you dislike about the product?
It is limited in its integrations only it is associated with few tools, also one of the main issue is its pricing policy that really needs an urgent attention, moreover whenever I try to upload heavy files then it causes problem of slow down or failed upload, due to which I have to upload image by image and that is really a head ache.
What problems is the product solving and how is that benefiting you?
This tool not only helped be to make strong customer relation but also my team feels more convenient to handle great workload. I am happy and satisfied customer of Freshdesk, which is very easy to installed and configure. It really works with consistency and no problem of lagging and delay in start occurs ever.
Recommendations to others considering the product:
It is so far the best tool for handling your customer’s queries and to deliver them real time experience. This tool is very helpful for managing your online businesses.
Freshdesk a reliable webapp and android app for businesses
What do you like best about the product?
100% uptime. Keeping the track of user email queries and i termal communication based on many filters. And many customisable options.
What do you dislike about the product?
Application load time. And font types and.. segrigation of emails based on levels of login.
What problems is the product solving and how is that benefiting you?
Its a great solution for keeping a track of the customer resoved/unresolved tickets, internally can assign the tickets to the available desired agent on floor. Based on the kind of issue can be segregated to the desired team.
Recommendations to others considering the product:
Its really good software if you are concerned about the customer queries and issues
Freshdesk: Easy to use cloud-based support solution
What do you like best about the product?
As a web-based program, there are actually not too many cases (in fact, very few) that cause the program to crash or block. Generally, it works well every day. One thing it does well is that it is easy to use and not too complicated. Most IT staff will be able to navigate through the program without consulting the documentation on how to use it. The overall design of the program is very good, with easy-to-use filters and allows IT users to display the specific design requested by all pages. They can choose between table view and card view, each with its advantages.
What do you dislike about the product?
It would be great if it were possible to remove the response to the email address (if necessary) when replying to someone in the note. Sometimes, you may want to send your reply to someone else (instead of the person listed in "To:"), but there is currently no way to delete this method. Integration between Freshdesk and Outlook may be an improvement. One of the best features is the direct drag and drop functionality between Outlook attachments and notes in Freshdesk. Currently, this feature does not exist. Another improvement could be the ability to change the default function without having to create a new function and then assign permissions. Especially if you want to change one or two things in the default role, you can do so in the default role to save time.
What problems is the product solving and how is that benefiting you?
It is only used at the department level, not throughout the organization. It is mainly used as a technical support system to follow up on user requests. We have not really used some other features of the system, such as knowledge bases or forums. It solves a business problem of having a good tracking system to track all user requests and being able to easily assign requests to technicians or other teams in the organization. Here, you can not only track the requests, but you can also add notes to each request and track them.
Recommendations to others considering the product:
It is ideal for organizations seeking easy-to-use support solutions that are not too complex and difficult to configure / manage. Since it is a web-based cloud solution, it also has the advantage of being managed by the provider, so there is no need for a system administrator to run the program on the server and manage it.
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