Freshdesk
Freshworks Inc.External reviews
3,448 reviews
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Good
What do you like best about the product?
Excellent and easy to find all the required details
What do you dislike about the product?
There is nothing such that can be disliked.
What problems is the product solving and how is that benefiting you?
Easy to fetch customer details and conversation
Fresh Desk Feedback
What do you like best about the product?
How Smooth it is , Multiple tickets can be created here
What do you dislike about the product?
Can not get bulk deleted tickets data , In case needed for investigation
What problems is the product solving and how is that benefiting you?
It is helping us communication customer easily , creating tickets and let us follow up on tickets with cordinating internally
Explore the Benefits of Freshworks Customer Service Suite
What do you like best about the product?
Freshworks Customer Service Suite is one of the heavy hitters in the packed customer service software market. There are plenty of good reasons you might choose Freshdesk: it offers a simple user interface, versatile feature set and is backed by excellent customer service. There is still room for improvement, advanced analytics and customization are two areas that require more work but the entire package has been working very well. Whether you are looking for an all-purpose or dependable customer service, Freshworks is a something to ponder about.
What do you dislike about the product?
Freshworks Customer Service Suite offers many benefits but there are still a couple of areas where the platform might not work out for some customers : In general, Freshworks Customer Service Suite is a comprehensive solution that should work well for most businesses — but these areas might be even more crucial to you individually in your particular use case.
What problems is the product solving and how is that benefiting you?
Freshworks Support Suite resolves a number of issues in customer service management and offers several advantages to users. Freshworks Customer Service Suite solves the issues mentioned in this article which, when managed effectively can be beneficial and aids customer service management for any business / organisation leading to increased efficiency among support teams, higher levels of satisfaction from customers and a better performance overall.
Great CRM to use
What do you like best about the product?
One of the best CRM to view and maintain leads and folloup with customers on timely basis. Merge features adds up to the joy of single door customer details access under one single ticket. To do feature helps with timely response to all action needed.
What do you dislike about the product?
Sometimes multiple tickets gets generated which is a bit inconvenience.
What problems is the product solving and how is that benefiting you?
Freshdesk helps in managing the customer details, handle all the mails and communicae with customer on a timely basis. Well organised CRM platform.
Great experience on usage
What do you like best about the product?
It's very transparent and user friendly. Easy to access and find the insights.
What do you dislike about the product?
Unable to fetch who's the available agent and who turned ON their availability.
What problems is the product solving and how is that benefiting you?
It plays a major role to get interacted with our customers and to fetch the history of the interactions and communications.
Fab Experience of using Freshworks!!
What do you like best about the product?
easy to export data whenever required, customer support is quick!
What do you dislike about the product?
If we paull long term data it takes time
What problems is the product solving and how is that benefiting you?
Freshdesk is a customer support platform designed to address several key challenges businesses face in managing customer service. Here’s a breakdown of the problems it solves and how it can benefit you:
Excellent
What do you like best about the product?
Export Data from freshdesk
Show Activities System
Show Activities System
What do you dislike about the product?
Nothing.
It is very beneficial to me and my team
It is very beneficial to me and my team
What problems is the product solving and how is that benefiting you?
It can give us the data with filtering what we need which is beneficial that we dont rely on any other portal for any kind of data
Freshdesk is One Service
What do you like best about the product?
The feel of the tool is like I know hwere to find what and how to costimise the thing as it greate and make life better...
What do you dislike about the product?
little not happy with Dev support as We have to Depend on the SI partners but great support and service froom Freshworks
What problems is the product solving and how is that benefiting you?
It helps to have a conversatation in tickets let it be any platform like Whatsapp, Facebook, twitter, Portal, email and much more
CRM tool - One tool All soultion
What do you like best about the product?
user friendly and its makes all the our life easy. where it it has many source portals also
What do you dislike about the product?
Nothing much its has the possitive points only
What problems is the product solving and how is that benefiting you?
Working under the Customer service it help use to communicate with the branch and customer and give quality service to the customer
Overall Freshworks experience is good
What do you like best about the product?
Its user friendly, configurable which makes our life easy instead of depending on codes, ease of implementation
What do you dislike about the product?
Dependancy on the third party SI partners who does not have skills completely to take over our custom apps
What problems is the product solving and how is that benefiting you?
We are getting the database which can be analysed for various business used cases and that benifits the corganisation
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