Freshdesk
Freshworks Inc.External reviews
3,448 reviews
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External reviews are not included in the AWS star rating for the product.
Freshworks provide a really good tools to increase each more our business with good experiences.
What do you like best about the product?
Flexibility, agility and velocity do implement and cotinuous improving our business chalenge.
What do you dislike about the product?
I have no subjects on this point of view
What problems is the product solving and how is that benefiting you?
For conversational platform and solve tickets.
What an amazing product!
What do you like best about the product?
I love how integrated everything is. We make use of the omnichannel platform which gives us access to Freshdesk, Freshcaller, Freshchat and even Freshsales. Freshworks has everything covered, from automation to canned responses to chats with custom flows. Freshworks makes it easy to work and have a productive work environment.
What do you dislike about the product?
Not much to add, apart from the fact that you cannot tag specific agents on a chat conversation using the omnichannel platform. This can be done is freshdesk and you can leave private notes in chats, so not a train smash.
What problems is the product solving and how is that benefiting you?
Having the ability to @ agents in a live chat conversation. Multiple improvements on freddy AI
Freshdesk - Coopercompany
What do you like best about the product?
Ease of use and value of licensing.
What do you dislike about the product?
International Support (technical support with a team in Brazil would help a lot).
What problems is the product solving and how is that benefiting you?
Customer Service.
Content specialist in fintech and had experience in customer service
What do you like best about the product?
Simple, easy, helpful, have many options
What do you dislike about the product?
Sometimes the reports takes too long to download
What problems is the product solving and how is that benefiting you?
Solving extracting data and analys it and contact with user easy
Easy to use
What do you like best about the product?
Freshdesk is beginner and user-friendly, and it has great customization available depending on the plan you are in. Pretty much easy to navigate. The built-in Analytics is quite helpful for reporting and understanding trends. There are also free apps that can be installed within Freshdesk.
What do you dislike about the product?
Integrated Twilio SMS window and font size is too small, making it challenging and prone to error when typing.
What problems is the product solving and how is that benefiting you?
Customer service / communication management -- Freshdesk makes it easy to communicate to customers via multiple channels - email, call, SMS, chat. The flexibility it offers in terms of customization has been helpful specially in Analytics.
SD
What do you like best about the product?
Easy Integration on the website , saves time
What do you dislike about the product?
Api rate limit is less , should provide unlimited to premium customer
What problems is the product solving and how is that benefiting you?
Prviding plateform for support
Tool is really nice
What do you like best about the product?
The interface is really nice and easy to operate.
What do you dislike about the product?
Reports are less and we need to fetch different reports.
What problems is the product solving and how is that benefiting you?
Customer Interaction.
Good
What do you like best about the product?
More reliable, more features, loved the product
What do you dislike about the product?
NA, I don't have any disadvantage to list right now.
What problems is the product solving and how is that benefiting you?
Time management,data reporting and analysis
Freshdesk is an amazing CRM
What do you like best about the product?
Easy to use and modify.
useful for bulk data
useful for bulk data
What do you dislike about the product?
Lags a lot and it refreshes sometime glitches
What problems is the product solving and how is that benefiting you?
Connecting with the learners to resolve queries
Great ticketing service through freshservice
What do you like best about the product?
Very easy for agents and end users. Simple workflow building.
What do you dislike about the product?
Hard to control in a GMP environment. Hard to lock-down with respect to permissions control.
What problems is the product solving and how is that benefiting you?
Easy to use for end users and easy to build workflows.
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