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Highly recommended for teams looking for a smart, user-friendly chat solution!
What do you like best about the product?
We’ve been using Freshchat for a month now, and we’re thrilled with how it has streamlined our team’s communication processes. The standout features for us have been the automatic assigning, which ensures queries are routed to the right person without any delay, and the translation capabilities, which make it so easy to connect with customers across different languages.
The onboarding process deserves a special mention—it’s incredibly well-structured and designed to set up your team for success from day one. It’s clear that a lot of thought went into making the platform intuitive and easy to use, even for those who are new to such tools.
Freshchat has significantly improved our team’s efficiency and customer engagement.
The onboarding process deserves a special mention—it’s incredibly well-structured and designed to set up your team for success from day one. It’s clear that a lot of thought went into making the platform intuitive and easy to use, even for those who are new to such tools.
Freshchat has significantly improved our team’s efficiency and customer engagement.
What do you dislike about the product?
No dislikes at the moment, everything’s great!
What problems is the product solving and how is that benefiting you?
Freshdesk solves communication barriers with auto translation, making it easy to connect with guests in their preferred language. Its user-friendly interface ensures our team can navigate effortlessly, enhancing productivity. Plus, the ability to have direct contact with guests streamlines support, improving customer satisfaction and team efficiency.
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Review about Freshwork CRM
What do you like best about the product?
I like the analytics part it helps maintaining the operations and SLA like RT FRT.
What do you dislike about the product?
The intelling assign feature doesn't work always. It impacts overal average SLAs.
What problems is the product solving and how is that benefiting you?
Keep maintaing SLAs. Provide fast and quick resolution to customers via chat. With the help of data we were able to improve our operations.
Freshdesk review
What do you like best about the product?
Chat bot support, automation, tickets customization flexiablity
What do you dislike about the product?
Customer satisfaction survey, analytics.
What problems is the product solving and how is that benefiting you?
Tracking customer contact reasons and deflecting incoming customer contacts.
it benefits the business with knowing why customers need to reach out to customer service and what are the challenges they are facing, this helps with creating solutions to tackle the customer shopping experience
it benefits the business with knowing why customers need to reach out to customer service and what are the challenges they are facing, this helps with creating solutions to tackle the customer shopping experience
FD and its automation
What do you like best about the product?
Automation which help to keep our customers connected with us
What do you dislike about the product?
Reply or forward option should me more simplar
What problems is the product solving and how is that benefiting you?
It is helping us to keep our customers connected
Streamlined Customer Support
What do you like best about the product?
We recently launched our SAAS platform and needed an easy way to manage user helpdesk tickets as well as additional features such as online chat and online documentation center for self-help. Aside from very competitive pricing compared to alternatives, initial setup was very easy.
What do you dislike about the product?
In order to really get the most out of the platform, it takes quite some time to properly configure everything. It's intuitive to do (in most instances) but definitely takes some integration forethought.
What problems is the product solving and how is that benefiting you?
Freshdesk is solving several critical challenges we faced in managing customer support. It centralizes all customer inquiries across multiple channels—email, chat, and social media—into a single platform. The automation features, such as ticket routing and SLA management, ensure that our team can focus on resolving issues rather than handling repetitive tasks.
We are also utilizing self-help documentation center for our application, allowing customers to search for solutions to their questions.
We are also utilizing self-help documentation center for our application, allowing customers to search for solutions to their questions.
Use Freshdesk with no tension
What do you like best about the product?
Freshdesk is a very user-friendly interface and robust automation capabilities and is easy for support teams to manage tickets efficiently and automate the responses given to customers.
What do you dislike about the product?
There is nothing much dislikes about Freshdesk but the knowledge base is bit complicate to understand and work on
What problems is the product solving and how is that benefiting you?
Freshdesk for me benefited when freddy came in. It helped to beautify the responses given to users which also indeed helped to provide timely response
Freshworks Review
What do you like best about the product?
I like the freshworks ticketing system which is very user frendly and its easy to impliment. it has multiple feature like you can create multipal depatment and i like the way through automation it will assigne tickets directly to the respective depatment with the content
It has all in one customer support sulution which is like one stop solution for all your helpdesk applications.
It has all in one customer support sulution which is like one stop solution for all your helpdesk applications.
What do you dislike about the product?
Report customisation is not good.
Some time mobile application will get hangup and its close automaticaly
Customer support is not good
Some time mobile application will get hangup and its close automaticaly
Customer support is not good
What problems is the product solving and how is that benefiting you?
Fixing mupltiple department issues by traking them under SLA(Service level agreement) and traking them was very big task for me earlier.
So now with this freshdesk its make my work too simpler and saves my maximum time of followups and also its incresed my serivee level in a simple manner
So now with this freshdesk its make my work too simpler and saves my maximum time of followups and also its incresed my serivee level in a simple manner
Robust ticketing system & Easy to use CRM with an ecosystem of products for integration
What do you like best about the product?
As someone who used Freshworks CRM, Freshdesk for ticketing and Freshteam, I can vouch for their UX, some of the intuitive easy to use features in the CRM.
Freshteam solved for one of the easiest ATS tools to implement and utilise. The kanban board view to show which step of the process a candidate is in, was very efficient. Quickness of their customer facing teams getting things live was commendable.
Freshteam solved for one of the easiest ATS tools to implement and utilise. The kanban board view to show which step of the process a candidate is in, was very efficient. Quickness of their customer facing teams getting things live was commendable.
What do you dislike about the product?
Customisation in terms of workflow, access levels gets tricky for complex/matrix organizational structures.
As for the CRM, not on par with industry leaders when it comes to solution for an enterprise level company.
Beyond ATS, Freshteam lacks lot of core functionalities to be utilised as the single HRMS solution
As for the CRM, not on par with industry leaders when it comes to solution for an enterprise level company.
Beyond ATS, Freshteam lacks lot of core functionalities to be utilised as the single HRMS solution
What problems is the product solving and how is that benefiting you?
Talent acquisition for a scaling org was made so much easier. Creating a pool of candidates with specific tags to later broadcast to was also helpful in Freshteam.
The ticketing system helped us track a lot of metrices across various teams and stakeholders allowing us to relook at the processes and internal dependencies.
The ticketing system helped us track a lot of metrices across various teams and stakeholders allowing us to relook at the processes and internal dependencies.
Easy to use
What do you like best about the product?
It is easy to use and subscription can be used for a different user easily.
What do you dislike about the product?
It looks old now if we compare with new tools available.
What problems is the product solving and how is that benefiting you?
It identifies the tickets and align as per the labels which help us to short the type of tickets
Fresdhdesk CRM for ticket management
What do you like best about the product?
It's accessibility on any device. I've been able to access freshdesk on my mobile phone for urgent matters which is great.
What do you dislike about the product?
NA. I've used it for about 6 months as a user and couldn't find any major flaw in it.
What problems is the product solving and how is that benefiting you?
Freshdesk helped us manage client complaints and respond via email within freshdesk itself.
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