Freshdesk
Freshworks Inc.External reviews
3,447 reviews
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Great and easy to use
What do you like best about the product?
Ease of use, common questions answered quickly
What do you dislike about the product?
Analytics difficult to understand and decipher
What problems is the product solving and how is that benefiting you?
Solving customer queries for speedy resolution
Practicality in personalization and customization.
What do you like best about the product?
What I like most about Freshdesk is its practicality in customizing fields and using automations.
Create automation to facilitate agent action and make service faster in classifying or responding.
And use is very easy! Both for the administrator to carry out maintenance and for the agent to act.
Create automation to facilitate agent action and make service faster in classifying or responding.
And use is very easy! Both for the administrator to carry out maintenance and for the agent to act.
What do you dislike about the product?
The limitation of the ticket creation form is that I can't customize it or add fields with specific filters.
What problems is the product solving and how is that benefiting you?
In this case it is not benefiting me directly.
It is benefiting my clients who I implement.
The customer is benefiting from a reduction in service time and a reduction in errors when creating a ticket by up to 50%, because the automations are already classifying automatically and facilitating the process.
It is benefiting my clients who I implement.
The customer is benefiting from a reduction in service time and a reduction in errors when creating a ticket by up to 50%, because the automations are already classifying automatically and facilitating the process.
Fresh Desk
What do you like best about the product?
The many features it has. When I get a email I get a notification quickly.
What do you dislike about the product?
The updates take a long time to come through.
What problems is the product solving and how is that benefiting you?
They are updating alot of the policies , I don't like how sometimes I don't get the response from customer.
Customer Success Rep
What do you like best about the product?
Easy to use, easily integrated into system.
What do you dislike about the product?
Nothing, team has greatly improved since its implementation.
What problems is the product solving and how is that benefiting you?
Quicker repsonse times by agents.
Best CRM and Sales software - Freshdesk
What do you like best about the product?
Well, I like a lot about Freshdesk. The most important thing I like about Freshdesk is that you can use the product for free and when you want more features you will have to pay but the features provided is enough to support customer related features.
What do you dislike about the product?
I don't like the mobile version. Notification is very slow on Mobile application
What problems is the product solving and how is that benefiting you?
I love their Customer Service Suite, Freshworks. For me the problem it is solving is the ability to manage my customer support and see how our business is performing when it comes to providing excellent customer support.
Efficient and friendly
What do you like best about the product?
It's simplicity and friendly CI makes it a reliable solution, despite the small hurdles we experienced during integrating.
What do you dislike about the product?
Disability to communicate with some platforms.
What problems is the product solving and how is that benefiting you?
Has helped us to maximise staff efficiency, reducing answering times and providing a great AI solution
The best Helpdesk tool
What do you like best about the product?
Scaleble product and it is easy to use!
What do you dislike about the product?
I find it annoying sometimes that in the admin section you cant go back easily, you need to start the menu allo ver again
What problems is the product solving and how is that benefiting you?
it makes communicating with customers easy and clear
Easy to use and set up, good all in one platform
What do you like best about the product?
All-in-one platform minimizes 3rd party integrations, and customer support is pretty responsive if you need to reach out to them.
What do you dislike about the product?
Limited in # of nested fields which makes reporting a bit more difficult for our team based on information we'd like to capture on each ticket
What problems is the product solving and how is that benefiting you?
Freshdesk helps us with reporting, and helps ensure agents are filling out all necessary fields before closing tickets. it is also easy to use for folks who aren't tech savvy.
The best user friendly B to C solution
What do you like best about the product?
Freshdesk is so user-friendly. It is very simple to use.
What do you dislike about the product?
Subscribers from different countries should be able to pay using their local currencies. Nigeria should be able to pay in Naira instead of paying in dollars.
What problems is the product solving and how is that benefiting you?
It make the reporting of customer interaction easy
User friendly interface and excellent client support system
What do you like best about the product?
I love the kind of response I have got everytime from the freshworks team, especially their Customer Success Managers. On top of that, the interface for all the roles, be it an agent, supervisor or Admin is very user friendly and easy to understand.
What do you dislike about the product?
Latency if connected of a it slow internet connection which can be optimized.
What problems is the product solving and how is that benefiting you?
Freshdesk have solved my challenges with integrations by providing a long list of inbuilt app such as Jira Integration, Freshchat, slack etc. This has helped me to save a lot of cost for technology
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