Freshdesk
Freshworks Inc.External reviews
3,447 reviews
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External reviews are not included in the AWS star rating for the product.
Wished it integrated better with Salesforce.
What do you like best about the product?
Straight forward in its design, sufficient info for tickets.
What do you dislike about the product?
We use it in conjunction with Salesforce and it isn't as compatible as we would like.
What problems is the product solving and how is that benefiting you?
We use it for tickets to keep track of issues that need to be addressed.
Great experiance
What do you like best about the product?
Its user friendly and easy to understand. Lots of features makes the ticketing system easy.
What do you dislike about the product?
Though its an easy appliaction but still not very straight forward.
What problems is the product solving and how is that benefiting you?
We are using freshdesk for managing our support requests.
Freshdesk needs a Fresh Look
What do you like best about the product?
The search bar does a good job of finding key words and locating information
What do you dislike about the product?
If you don't have the correct keywords to use, the search bar doesn't do any good. This can make it
What problems is the product solving and how is that benefiting you?
If I am unsure of a solution to a policy problem, I can turn here to find out. It is the housing for tickets that require assistance through the company.
Recommendations to others considering the product:
It is a great place to house documents and information for a smaller business. Once a business gets too large, it seems difficult to navigate.
Freshdesk Review
What do you like best about the product?
I like that I can easily submit tickets.
What do you dislike about the product?
I do not like the forums have moved to Hutong sign.
What problems is the product solving and how is that benefiting you?
I'm able to fix salary problems and track my referrals. It's a convenient way to communicate with VIPKID.
Recommendations to others considering the product:
none at this time
Mixed Feelings
What do you like best about the product?
I like the idea of sending tickets into Freshdesk.
What do you dislike about the product?
I dislike the response time and how Freshdesk is not very user friendly.
What problems is the product solving and how is that benefiting you?
I use freshdesk to help resolve issues working as a teacher for VIPkid
Tracking help desk tickets
What do you like best about the product?
Great way to track help desk tickets and filter them to the appropriate department.
What do you dislike about the product?
It does not have a great search feature for support articles
What problems is the product solving and how is that benefiting you?
Easy way to track the status of my help tickets
Freshdesk for business information dispersement
What do you like best about the product?
I like the ability to communicate with the home office via trackable tickets.
What do you dislike about the product?
It can be difficult to search past posted updates to find relevant information.
What problems is the product solving and how is that benefiting you?
I use freshdesk to contact the home office with questions or concerns. I also read weekly updates. It is beneficial to have a trackable connection of comments and concerns through freshdesk tickets.
Recommendations to others considering the product:
Th ticket tracking system is excellent.
A for effort, but careful with the language barriers
What do you like best about the product?
They always reply in a quick and timely manner. They are very professional and I absolutely believe that they try their best to support and help the customers and teachers. They will always answer, even if its an automated response.
What do you dislike about the product?
Sometimes because of the language barrier, there is a lot of miscommunication and confusion. Despite the fact that I do believe they try their best to help, there have been many instances where support hasn't been given because either they don't understand the question or we don't understand the answer.
What problems is the product solving and how is that benefiting you?
I've used it to get help in order to get in touch with the customer. I've used in if there are some technical difficulties and for general information regarding the company.
Freshdesk works
What do you like best about the product?
The best thing about Freshdesk is the ease of managing my tickets. I can easily respond within the application and update, merge or bulk edit multiple tickets.
What do you dislike about the product?
When merging tickets, it can sometimes be difficult to follow the newly created thread. When I reply outside of the system from my email client, sometimes it seems the additional copied recipients are dropped. I will have to log into freshdesk directly to reply to all original recipients. It's only a mild inconvenience, as I can usually respond easier from my email client.
What problems is the product solving and how is that benefiting you?
It is providing a ticket queue for software requests. It gives a consolidated point of issue intake.
Recommendations to others considering the product:
It's a great product for managing tickets, but it seems that setting up rules and filters can be difficult as we still get a good amount of junk coming through.
Freshdesk is a great tool for handling our support issues
What do you like best about the product?
We have a central repository for support issues that we can easily and quickly assign to different staff members so that they are addressed in a timely manner.
What do you dislike about the product?
Email replies only allow the user to reply to the initial contact instead of one of the cc'd contacts, which is frustrating when the owner of the support issue changes on the client side.
What problems is the product solving and how is that benefiting you?
We moved to Freshdesk from FogBugz and are happier with the flexibility and ease of use it provides. The mobile app makes support when away from the computer faster and easier.
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