Freshdesk
Freshworks Inc.Reviews from AWS customer
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Best customer support software
What do you like best about the product?
Like more Chat within a ticket with Team, Which help us to track with individual ticket and assign responsibility accordingly
What do you dislike about the product?
It would be good if better template has been added.
What problems is the product solving and how is that benefiting you?
If you are looking great service are fair price then Freshdesk for you.
Recommendations to others considering the product:
If you are looking for unified service for handling issue escalation journey then Freshdesk is one of good option.
Nice software for customer management
What do you like best about the product?
I love the user interface and the ticket managing system. You can assign tickets and tasks to other users seamlessly.
What do you dislike about the product?
No workflow included....i mean the exact feature needed for change management.
What problems is the product solving and how is that benefiting you?
Customer ticketing, customer support, ticket tracking
Recommendations to others considering the product:
Test it thoroughly first.......then see if it meets your requirements. For me it does!
VIPKID teacher loving Freshdesk!
What do you like best about the product?
I have been using Freshdesk for Vipkid for almost a year now and love it. It is easy to maneuver and helpful for teachers in our community.
What do you dislike about the product?
I would rather have a search page rather than have it at the top of the current page. This makes it difficult when I try to search multiple threads and I can only click on one, then I have to go back and search again.
What problems is the product solving and how is that benefiting you?
I have been able to answer questions about the policies of the company and create tickets to ask them questions through this website. It is great!
Great for big companies!
What do you like best about the product?
Freshdesk's layout is very clear and easy to follow. I can find what I need and can communicate easily.
What do you dislike about the product?
Very pleased with this system. A chat feature would be helpful.
What problems is the product solving and how is that benefiting you?
Communication with other people I work with. I can communicate with the whole group or with individuals
Recommendations to others considering the product:
Take time to explore every opportunity on this site. It will help you communicate with a large number of people.
Light weight best ticketing system
What do you like best about the product?
n my office we love the fact that we were able to find a ticketing system that fit our needs. It wasn't too expensive and if we want more we can pay more for additional features. Secondly it supports automation for e.g. customize the emails sent to clients.
What do you dislike about the product?
If I close a ticket and somebody adds a private note it doesn't notify me about it. The mobile app doesn't notify me when there are new tickets, only when I work on one or a client responds to a closed one.
What problems is the product solving and how is that benefiting you?
Before deploying this product we were unable to track customer complaints and previous conversation with the customer, so every new agent ask for the problem again and again. with the help of freshdesk now we can track back each and every query.
FreshDesk - Allows us to serve our staff better
What do you like best about the product?
It is very user friendly and helps us greatly with tracking everything in one place. It is also fantastic to now be able to pull stats on service requests..
What do you dislike about the product?
There is nothing that I don't like so far.
What problems is the product solving and how is that benefiting you?
Our operations/admin team uses FreshDesk internally, to track service/maintenance/IT etc. requests from our staff. Pulling stats on service requests now means that we can prove to our staff and management that we are producing good/reasomable turnaround times on requests. This is always good for staff morale and interdepartmental relations.
Great support ticketing platform and knowledgebase
What do you like best about the product?
Freshdesk is easy to use and understand right away. Freshdesk has a great feature of integrating with apps like Google Apps, YouTube, Slideshare. Love the various status available. Lots of neat features like merging tickets, adding watchers to a ticket, making notes on a ticket, etc.
What do you dislike about the product?
User interface can use a redesign to help make looking for things easier/faster. Some features like canned responses are only available on a reply but never as outgoing emails.
What problems is the product solving and how is that benefiting you?
I've used freshdesk for eight months. I implemented customers support system for our company and different features on our website which was linked to Freshdesk via API.
Recommendations to others considering the product:
Very simple to usual users with advanced settings. You need to try it some time for better experience.
Terrible Customer Service
What do you like best about the product?
Simple to use and configure. I love the fact a client can send an email to start their ticket. Some of our clients are not tech savvy and it is simple enough for them to send an email. It has all the features I need and some I don't
What do you dislike about the product?
Customer service is terrible. During the Covid-19 Pandemic, they were unwilling to provide any assistance for an annual subscription that had renewed that same day. They just said sorry you can use it for 365 more days though after we had told them we no longer used the product. Probably hadn't even accessed the platform in over 18 months.
What problems is the product solving and how is that benefiting you?
Help keep client requests organized. Allow me to meet the expectations of the clients when they request support.
Recommendations to others considering the product:
Find another vendor that is more understanding of business conditions.
Excellent software for support management
What do you like best about the product?
Simplistic approach to support management.
What do you dislike about the product?
Felt like i had to pay a lot to get some of the higher level features.
What problems is the product solving and how is that benefiting you?
Customer Support. Support Management
Recommendations to others considering the product:
Was an excellent product and was fairly easy to learn and support. I really like the look and feel of the UI.
Comfortable and useful app
What do you like best about the product?
I can manage all the tickets just by this simple app anywhere anytime. The free plan is really good for starter to try this.
What do you dislike about the product?
It's a little slow sometimes. Tickets can't be tracked to assets. Mobile users have not enough features
What problems is the product solving and how is that benefiting you?
I want to manage customer tickets everywhere by my phone and this app is my choice
Recommendations to others considering the product:
Try free plan then you will love this
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