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Easy UI
What do you like best about the product?
It's easy to use and navigate, I like the reporting feature
What do you dislike about the product?
Limitations on the customizations, such as canned responses by groups
What problems is the product solving and how is that benefiting you?
Track agents' performance, evaluate volume and CSAT
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Freshdesk Review
What do you like best about the product?
User firendly UI , easy to integrate and use
What do you dislike about the product?
Support response is not upto mark also the reate limit is low
What problems is the product solving and how is that benefiting you?
Providing support to customer
Best product in the market
What do you like best about the product?
Ease to use, ease of implementation, customer support
What do you dislike about the product?
Nothing about the product itself to be honest
What problems is the product solving and how is that benefiting you?
resolution time, operational efficiency , cheap at scale
Very easy to implement.
What do you like best about the product?
Freshdesk's intigration into our website was very easy. The scalability is also a big plus, allowing us to utilize more tools as we grow.
What do you dislike about the product?
The downside to Freshdesk is the troubleshooting. For easy questions, it's not a problem, but when you get to a more indepth issues, it can be daunting to find a solution.
What problems is the product solving and how is that benefiting you?
The biggest issues Freshdesk has helped solve is bringing our different support groups into one area. This allows for us to easily pass tickets or chats from one person/group to another. The perk of a shared inbox is big as well. This ensures we are not duplicating tasks.
Freshdesk the most helpful tool
What do you like best about the product?
It has a good interface that is so friendly for anyone to use. It is easy to navigate and is really helpful for our day-to-day tasks. Freshdesk makes our daily work easier because of its unique features.
What do you dislike about the product?
I don't have that much thing to dislike about Freshdesk. So far so good.
What problems is the product solving and how is that benefiting you?
Queueing makes it easier to check which ticket needs to prioritize. Answering emails is easier to do because of its friendly interface.
Using Freshdesk as KYC Analyst (Trust and Safety)
What do you like best about the product?
Freshdesk is very convenient to use especially when processing out tickets in an everyday basis. All the interface in this tool are very easy to understand and use that'll result to a better KPIs for us.
What do you dislike about the product?
Everything is great for Freshdesk and for now, it doesn't need any improvement in terms of the overall interface and functions of the tool.
What problems is the product solving and how is that benefiting you?
We are using Freshdesk everyday to resolve customer concerns through email. We need to address their concerns regarding the minimum requirement before we can provide the best resolution in their concern. We also clarify some unnecessary information through email to provide the accurate response.
Freshwork is very convenient. Everything together. Well organized.
What do you like best about the product?
Working in Freshdesk is time-saving, since everything is together. Very easy to use.
What do you dislike about the product?
I don't use everything yet, because it's not necessary yet. I use what I need and that works fine.
What problems is the product solving and how is that benefiting you?
Freshdesk keeps all administration together, thanks to the many features. That saves me time and frustration.
Freshdesk
What do you like best about the product?
Flexible analytical capabilities, all (or almost all) communication with the client in one space, easy to set up a bot
What do you dislike about the product?
Incompetent Freshchat/Freshdesk support, which is not responsible for its inappropriate recommendations
Long time to fix bugs, ineffective bug fixes that do not fix anything
Lack of public roadmap
Lack of cross-brand support (limited number of contact fields)
Long time to fix bugs, ineffective bug fixes that do not fix anything
Lack of public roadmap
Lack of cross-brand support (limited number of contact fields)
What problems is the product solving and how is that benefiting you?
Most operations teams/managers use the same environment to resolve customer requests
Flexible analytics that enable DDD development
Flexible analytics that enable DDD development
Has tons of functionalities and it the price is reasonable
What do you like best about the product?
It has all the features we need and offers great APIs. The support team is great and the price is reasonable.
What do you dislike about the product?
Some features are not well integrated between the Freshwork ecosystem
What problems is the product solving and how is that benefiting you?
Is centralizing all the custsomer communications in my company. Its also used as internal tool to coordinate internal tickets.
software engineer
What do you like best about the product?
easyy to integrate and friienndly ui . great experiience
What do you dislike about the product?
frequent downtime and hard to import data from it
What problems is the product solving and how is that benefiting you?
using it to conneect with cusstomer for support
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