Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
User friendly experience on Freshdesk
What do you like best about the product?
Easy to use platform with great features.
Freddy AI features helped to deflect queries, boost agent and admin productivity.
Easy integrations helped to integrate faster.
All the customer support qerries are handled via freshdesk.
Agents use on daily basis.
Freddy AI features helped to deflect queries, boost agent and admin productivity.
Easy integrations helped to integrate faster.
All the customer support qerries are handled via freshdesk.
Agents use on daily basis.
What do you dislike about the product?
Analytics metrics takes time and bit laggy experience.
What problems is the product solving and how is that benefiting you?
Resolving Customer querries became ease.
- Leave a Comment |
- Mark review as helpful
Freshdesk
What do you like best about the product?
The out of box reporting is great and has good standard reporting capabilities
The ability to customise how you need and want the system to work for you
The ability to customise how you need and want the system to work for you
What do you dislike about the product?
Creating own reporting can be complex
Can be difficult setting up chatbots if you do not have a techy background
Can be difficult setting up chatbots if you do not have a techy background
What problems is the product solving and how is that benefiting you?
We can integrate all of our customer communcation channels in one place
Freshdesk
What do you like best about the product?
Easy access to the insight of the tickets and also the no code bot
What do you dislike about the product?
Nothing much it is working fine we did not had any issues
What problems is the product solving and how is that benefiting you?
To keep a track of cutsomer interactions
A user friendly experience of Freshdesk
What do you like best about the product?
It was quite easy and easy to use interface and, while check in the matrics in the analytics and easy customer support feedback, with the help of predefined templates and the integration was quite handy to implement. easy to understand the trends with the features to stream down frequently asked questions.
What do you dislike about the product?
Updating the analytics of dashboards analysis speed need be inproved in the real time, as of now it takes a while to updated the matrics.
What problems is the product solving and how is that benefiting you?
Im not sure of the freshdesk trying to solve
m happy
What do you like best about the product?
help in automation. so m happy to have this
What do you dislike about the product?
accounts is very costly so should have some offers to valid
What problems is the product solving and how is that benefiting you?
ease to identify each user sentiments
One of the most complete tools on the market
What do you like best about the product?
The ease of configuring and supporting the tool. As well as the variety of options and scenarios that the tool covers. It is possible to implement it in companies from different segments.
What do you dislike about the product?
The limitation to receive and apply information via API in Freshdesk. In addition to some limitations on field customizations.
What problems is the product solving and how is that benefiting you?
Automating flows that were previously performed manually.
Freshdesk has been a great tool for managing our customer support and ticketing system.
What do you like best about the product?
The interface is simple and user-friendly, making it easy to get started without much of a learning curve.
What do you dislike about the product?
One challenge is the occasional lag when handling a high volume of tickets, which can slow down the team's workflow.
What problems is the product solving and how is that benefiting you?
Efficient Ticket Management
Automation of Repetitive Tasks
Improved Collaboration
Better Insights and Decision-Making
Automation of Repetitive Tasks
Improved Collaboration
Better Insights and Decision-Making
Quick and easy to use
What do you like best about the product?
Email automations, ability to add multiple emails and link it to specific support group, SLA notifications.
What do you dislike about the product?
Not easy to switch a conversation as a ticket/chat like other competitor such as Zendesk offers.
What problems is the product solving and how is that benefiting you?
It helps us manage our customer support service for our 50+ apps
Freshworks: Solution ominichannel
What do you like best about the product?
For me, the best advantages to Freshworks is simple and fast.
What do you dislike about the product?
Maybe mora native integrations and others functions
What problems is the product solving and how is that benefiting you?
Identify the main needs and standart treatments.
Simple tool but lacks few feature
What do you like best about the product?
Very simple tool to use & integrate. Anyone can start a trail & do a complete setup in Freshdesk. Really good analystics & API options are wide we can integrate multiple tools
What do you dislike about the product?
Support, getting a right support person is really hard most of the time they don't answer proplery & also changes in plans without informing users
What problems is the product solving and how is that benefiting you?
Maintain the ticket history & helping us to handle all the channels like call, email & chat in single platform with there wide range of products
showing 261 - 270