Freshdesk
Freshworks Inc.External reviews
3,458 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Freshdesk keeps us in the know!
What do you like best about the product?
I really love how Freahdesk notifies me right away! This way I am always reaponding to my customers in a timely manner!
What do you dislike about the product?
Sometimes it’s not super user friendly.
What problems is the product solving and how is that benefiting you?
We are at a school district, and we have teachers submit tickets through freshdesk to address technology needs. Over the past few years this has improved our “customer satisfaction” rate by almost double! We have LOVED using freshdesk and have seen many benefits.
New isn't always better!
What do you like best about the product?
It is pretty flexible making setting up rules, creating groups, etc... Also being able to create new filters is a nice feature.
What do you dislike about the product?
Some of the changes with the newest update actually cause issues (there are two new menus to the side of the ticket detail that do not shrink when the screen is reduced but the ticket detail will making the most important information unavailable)
What problems is the product solving and how is that benefiting you?
The main purpose is for internal users to submit tickets to our services team however we recently started using it for our outside vendors as well making communication and requests streamlined and visible to the entire team
Recommendations to others considering the product:
Take time to test thoroughly to assure it meets all of your needs
Freshdesk is great!
What do you like best about the product?
I like how the ticketing software is cloud based and very easyy to use.
What do you dislike about the product?
Sometimes the services are slow but this depends on local network so that is not completely the applications fault.
What problems is the product solving and how is that benefiting you?
We are solving a quicker way to get in touch with users and customers. It is a lot easier to explain things to the user base with this system.
Very good
What do you like best about the product?
I think this tool is very good. You can speak and call easily and quickly.
What do you dislike about the product?
You need internet, but today everybody has internet in the work, house, etc
What problems is the product solving and how is that benefiting you?
I call many people, and I solve many problem with this tool i can connect quickly with all the company
Freshdesk my solution
What do you like best about the product?
Link with google
Phone number linked.
Great follow up system
Zapier ready
Phone number linked.
Great follow up system
Zapier ready
What do you dislike about the product?
Old. Interface
No history of call logged.
Android app is not that good
No history of call logged.
Android app is not that good
What problems is the product solving and how is that benefiting you?
Help desk for the whole company not linked to human but a department now
Good for start ups
What do you like best about the product?
I think Freshdesk is a great system for start ups, its free platform is basic and does as it says.
What do you dislike about the product?
Like all helpdesks, the cost of its paid tiers are just too expensive.
What problems is the product solving and how is that benefiting you?
We deal with general customer support queries, we tried out Freshdesk but felt it did not meet our needs so moved to Zendesk.
Recommendations to others considering the product:
If you are looking to pay for a help service, I highly recommend you go to Zendesk as its better in every way. If you are looking for a free service then Frehdesk is amazing.
Freshdesk, the best helpdesk for you!
What do you like best about the product?
Freshdesk has a simple yet powerful interface. The ease of use allows for new agents to learn and utilize the system quickly. Freshdesk can give you a single Point of Contact for the entire support team. Because Freshdesk is web based your support agents can work from anywhere.
What do you dislike about the product?
I would like to be able to add the features I need without paying for features I will never use.
What problems is the product solving and how is that benefiting you?
Freshdesk allows us to have our documentation available to our customers 24/7. We utilize Freshdesk to track issues that are common among our customers. The online help desk allows our customers to search for information on the help desk in the documentation and on their past tickets. Freshdesk has helped us provide our customers with a better experience when working with our support agents.
Very easy to use.
What do you like best about the product?
Like most of softwares I use. This is very well built. Stable and easy to use.
What do you dislike about the product?
Sometimes it's hard to find what you are looking for.
What problems is the product solving and how is that benefiting you?
Just helping customers with day to day work.
Great product for a small helpdesk
What do you like best about the product?
I like how full featured their free plan is. For a small non-profit IT helpdesk, it is a lifesaver! Tracking tickets with all the features of a full helpdesk has been great.
What do you dislike about the product?
For the free plan, there is really nothing I dislike. Anything I wish I had would be solved with a paid version or one of their other products (e.g. fresh service).
What problems is the product solving and how is that benefiting you?
Managing IT helpdesk. Has helped us gain efficiency and insight into our support processes!
Recommendations to others considering the product:
Give it a try!
Great for early businesses
What do you like best about the product?
Simple and intuitive. It helps businesses to kickstart their customer care activities.
What do you dislike about the product?
Limited functionalities when growing. Simple yet difficult to integrate into a tech ecosystem
What problems is the product solving and how is that benefiting you?
Customer satisfaction and sales.
showing 1,861 - 1,870