Freshdesk
Freshworks Inc.External reviews
3,458 reviews
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External reviews are not included in the AWS star rating for the product.
Good Ticket Handling Tool
What do you like best about the product?
Has good features to use with my existing Email Service to handle tickets.
Has option to merge tickets & raise tickets by call & my Portal as well
Has option to merge tickets & raise tickets by call & my Portal as well
What do you dislike about the product?
we havent tried much features, nothing to dislike.
What problems is the product solving and how is that benefiting you?
Solving issue raised by clients on call or by email to us, in the form of Tickets good to resolve issues.
Recommendations to others considering the product:
Resolving the Issues raised my Clients.
Good working environment
What do you like best about the product?
Simple to create effective marketing campaigns based on our actual customer data. I'm looking to create straight forward trigger campaign (cart/browse abandon) to more targeted ones (people who viewed specific products or participated in past promotions) I can create that segment in a matter of minutes.
What do you dislike about the product?
I can't think of any complaints, wish I had access to the platform years ago.
What problems is the product solving and how is that benefiting you?
We approached them to take over our abandon cart campaigns and we definitely saw an increase in sends and revenue.
Recommendations to others considering the product:
Ask your account rep for new ideas on how to use SHQ, ours is giving us new ideas every month.
easy to handle customers query
What do you like best about the product?
I can embed in my organization website,
even I can get queries from the social platform.
I can track each ticket and solve on time
FAQ appears when a user try to submit any query with shoing its subjects.
even I can get queries from the social platform.
I can track each ticket and solve on time
FAQ appears when a user try to submit any query with shoing its subjects.
What do you dislike about the product?
I not able to create more fields in ticket form.
wont get much edtitiong option in customizing support portal
wont get much edtitiong option in customizing support portal
What problems is the product solving and how is that benefiting you?
all the qeuaries were coming through call and we have not enough resources to handle it. even managment of calling data is not possible. delay in response.
Recommendations to others considering the product:
atlest try at the evlaution version so able to understand the help desk application. after that you will be able to take decision about it.
Helpdesk software
What do you like best about the product?
Ease of use and the mobile.app is good.
What do you dislike about the product?
Asset piece is a little clunky hard to figure out and reporting isnt as nice.
What problems is the product solving and how is that benefiting you?
Helpdesk management. Showing us volume of tickets.
Amazing tool
What do you like best about the product?
All queries are link to single tool option and employee has option to see tickets status (open, resolved, pending etc)
What do you dislike about the product?
There is no such issue or dislike about freshdesk.
What problems is the product solving and how is that benefiting you?
Auto revert option to our basic employee query for his product.
Powerful Ticket Management Software
What do you like best about the product?
The ticket management is great! The user interface is clean, simple and very easy to understand.
What do you dislike about the product?
Freshdesk lacks behind with it's integration into other messaging platforms such as chatbots, linkedin, etc.
What problems is the product solving and how is that benefiting you?
Freshdesk has saved us a lot of time answering small simple questions by giving our customers the option to talk directly to me.
Best platform to deal customer query.
What do you like best about the product?
The best thing regarding the freshdesk is user-friendly, we do set workflow accordingly and we are happy to use.
What do you dislike about the product?
I think the chat process can improve a bit because we got some offline chat.
What problems is the product solving and how is that benefiting you?
We use this platform to share order status and help the customer in finding the exact part and many more activities.
Freshdesk is always best at CRM
What do you like best about the product?
All CRM possibilities have been deployed.
Easy to handle tickets
Best CRM on Mobile its so easy
Automation is pretty decent
Feedback is responses are superb
Easy to handle tickets
Best CRM on Mobile its so easy
Automation is pretty decent
Feedback is responses are superb
What do you dislike about the product?
Pro features is costly apart from that its decent good product.
What problems is the product solving and how is that benefiting you?
Tickets handling which is raised by end users
Automation & flows is best
Automation & flows is best
Recommendations to others considering the product:
Its as easy as all basic issues of CRM can be handled by in House IT Team.
Great CS Software
What do you like best about the product?
Zendesk has one of the largest marketplace for extensions which expands its customer support service across all platforms. It also shows us statistics and sends out surveys which allows us to improve our customer service for our customers.
What do you dislike about the product?
While you can customize it, Zendesk user interface is confusing and is a lot harder to use then some other competitors.
What problems is the product solving and how is that benefiting you?
With the Zendesk extensions, all our social media, emails, and questions all come through Zendesk. This has saved us a lot of time and has increased our customer retention.
Great product, easy to use
What do you like best about the product?
We like FreshDesk because it is easy to customize and use. The help is free and great as well!
What do you dislike about the product?
Wish there was a yearly plan instead of per month
What problems is the product solving and how is that benefiting you?
Solving all of our customers needs.
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