Freshdesk
Freshworks Inc.External reviews
3,458 reviews
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External reviews are not included in the AWS star rating for the product.
Helps a lot !
What do you like best about the product?
Freshdesk is really good for me. It helps me resolve a cases of my clients by creating a ticket. It helps a lot to them everytime their case has been resolved
What do you dislike about the product?
Set-up was not too informative and even after navigating the platform for quite some time, did not feel as if everything made sense. Zendesk was much easier to set up and implement.
What problems is the product solving and how is that benefiting you?
We can handle a lot of bulk enquiries more easily - much better organisation overall
Recommendations to others considering the product:
Keeps track of all the tickets of our team, very accessible and easy to explain to new employees. Integrations with other software are much improved over the years we are using it. We just upgraded our ERP that also had a Ticketing function, but we stick with Freshdesk. Pricing is right.
A reliable CRM solution that gets the job done
What do you like best about the product?
The system is clean and easy to manage from a UX perspective and while there are still some bugs, the new Mint version enhances this even further.
What do you dislike about the product?
While the software does a good of of managing individual cases, it does not offer much in regards to tying separate cases from separate sources into single account entities.
What problems is the product solving and how is that benefiting you?
We are currently using Freshdesk as our support case manager/chat software for communicating with our member base and ensuring that support issues are resolved.
An exceptional option for HR Service
What do you like best about the product?
The knowledge base, canned responses, and ticketing ability to track and metric HR Support for our company is amazing. The employees also have the ability to rate their service received. We can even create tickets for calls as well.
What do you dislike about the product?
They really need to come out with a customer portal app. They have an app for Admins but the customers (or employees in our case) would like an app for their phones instead of a bookmark on their web browser.
What problems is the product solving and how is that benefiting you?
We are able to silo IT and HR and still have a combined helpdesk. Either side can update the knowledge base and employees have access to both IT and HR Support with one application. HR is able to take inbound calls for both allowing IT to focus on phone support and prioritize work effectively.
Control of all requests made by customers for a timely response.
What do you like best about the product?
I like that we can take a receipt of claims, questions or attachments of customers in a customized application which part of a business domain which is created from the registry which allows us to respond to our customers in a personalized way attending each of the requests according to their priority and to distribute among the work team, the system will inform us the maximum response time to each one, which is excellent.
What do you dislike about the product?
I would like the system to attach documents or images related to the case in order to have support that is necessary for the proper development of each application.
What problems is the product solving and how is that benefiting you?
Attack on time the problems that in some way or another makes the customer unsatisfied through the reception of emails sent by customers giving them a prompt response which makes us win customer satisfaction and this continues to make use of our services.
We have been able to take better control of the requests made by customers through the monitoring of each of their requirements, which has made us more satisfied customers in the short term.
We have been able to take better control of the requests made by customers through the monitoring of each of their requirements, which has made us more satisfied customers in the short term.
Recommendations to others considering the product:
I recommend the use of this application to carry out a control and monitoring of support with questions or incidents that take place in the company, which can handle all the requests that originate from the client in order to continue showing a good image with response timely, allowing to distribute each request among the team what makes the application more profitable and productive, it is easy to use so as it is being used, the practical area that will be more manageable will be realized. client.
Follow up of questions, problems, incidents, requests, etc. that are generated by customers when mak
What do you like best about the product?
This tool offers a personalized domain depending on the name of the company to receive, respond and follow up on questions, problems, incidents, requests, etc. that are generated by customers when making use of our facilities. according to the degree of importance, it has an expiration date in which the customer must respond to this to carry out a planning and a good image for the company. This application is great for me.
What do you dislike about the product?
I would love that it offered the option of fast impression, in this way to be able to have information with respect to some specific case at hand.
What problems is the product solving and how is that benefiting you?
I have been able to provide a personalized and timely response to the clients through the follow-up and distribution of each request among the support department, so we can show more efficiency in the quality of response.
We have been able to see the satisfaction of the client when a quick response is given to what is requested, which makes the client satisfied and willing to return and make use of our services.
We have been able to see the satisfaction of the client when a quick response is given to what is requested, which makes the client satisfied and willing to return and make use of our services.
Recommendations to others considering the product:
I consider that this application is very good to organize the requests of the clients in an organized manner based on requests that originate in the provision of the service, through a personalized and easy to manage domain that groups each request in alphabetical order which makes it easier location, in the panel you can see the different status of each ticket as well as the general information of the person in case of requiring contact as well as see the productivity of the performance of each agent in terms of the solution to each task.
Amazing for new and upcoming businesses
What do you like best about the product?
Freshdesk is an easy to use palatform for customer support, as it offers ease of use, and a simple UI.
What do you dislike about the product?
Has some limited features, and can cause some CR issues down the road due to the lack of features.
What problems is the product solving and how is that benefiting you?
Customer support is easy to perform, keep track of, and report using FreshDesk.
Personalized tracking of requests made by customers.
What do you like best about the product?
We began to use this application to support complaints and suggestions from customers who use our services in order to follow up on each of their applications in a truly complete platform that allows verifying the status as well as moving the already attended.
What do you dislike about the product?
I would like you to offer the option to print each application in order to have the information at hand for the preparation of monthly reports and subsequent file.
What problems is the product solving and how is that benefiting you?
We keep a personalized follow-up of each of the requests sent by our clients in order that each situation is attended to in the short term avoiding discontent and increasing with a prompt response the progressive use of the services, maintaining the slogan of satisfied customer is a multiplier of Negative or positive services therefore it is important to give a timely solution.
Recommendations to others considering the product:
It is important to take care of the requests made by customers who make use of the services in this way to maintain customer satisfaction and re-use the services and in turn to be a multiplier with personalized attention, so I recommend this application which has a task panel easy to use and scroll through the various functions it offers.
Support control and monitoring of the requests received.
What do you like best about the product?
We make use of this application to handle the different inconveniences regarding shipping and receipt of merchandise in this way to keep track of all those situations in a personalized way through a domain of the managed only to process concerns of the people.
What do you dislike about the product?
Offers an excellent service through the personalization of information, I have nothing negative to contribute.
What problems is the product solving and how is that benefiting you?
Has a large task panel where you can respond to each request as well as the follow-up through the date of reception and the response date to complete the request, it is easy to use especially because it allows visualizing the different requests in the same panel.
Recommendations to others considering the product:
Is an alternative to provide support to any request that is generated through the provision of any service, it is practical and functional to go attacking those possible failures, I recommend this application especially for the monitoring and control of daily information.
Freshdesk is Simple & elegant in the terms of Servicedesk Management
What do you like best about the product?
Ticket Collaboration is simple & easy if multiple request is raised.
Customization is cool as well both the sides User end & admin end.
Reports are very easy to generate with customization as well.
Customization is cool as well both the sides User end & admin end.
Reports are very easy to generate with customization as well.
What do you dislike about the product?
Only Pricing is bit high but all the features you will get as expected, means Value for the Money.
What problems is the product solving and how is that benefiting you?
Day to day tickets handled by Servicedesk team in Organisation.
Recommendations to others considering the product:
A Business Teammate has suggested for Freshdesk, & we are happy to use this.
good features
What do you like best about the product?
I like the fact that ot makes my work faster ,less time consuming
What do you dislike about the product?
sometimes i feel it is slow in processing so that can be a issue
What problems is the product solving and how is that benefiting you?
none
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