Freshdesk
Freshworks Inc.External reviews
3,458 reviews
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External reviews are not included in the AWS star rating for the product.
Good Support Software that helps prioritise your work effectively
What do you like best about the product?
Getting an overview on what other people are working on. You can view the status of a request. One can share a workload. Merging of tickets also helps keep all your correspondence in one quick reference. Stats one can pull to get a holistic team view on what work is outstanding, who seems to be carrying too much workload
What do you dislike about the product?
The biggest letdown is the pricing. They should offer a better pricing.
What problems is the product solving and how is that benefiting you?
We've used Freshdesk for about year for all our help desk tickets. It works great for our small team.
Organized and helpful customer service platfor.
What do you like best about the product?
I like how there are several Dropbox is to streamline what kind of assistance is needed.
What do you dislike about the product?
Sometimes the multitude of choices is overwhelming, or the exact question I need solved is not present.
What problems is the product solving and how is that benefiting you?
I ask questions regarding my company's policies through Freshdesk. The ticket system makes responses convenient and timely.
Freshdesk
What do you like best about the product?
We moved from Zendesk to Freshdesk, the company i work for loves it. Freshdesk ticketing system is very fluid and easy to use. I like the fields and tags you can add on to help add the appropriate people on to the tickets.
What do you dislike about the product?
What I dislike the most is the ticket notification system it can be a bit overbearing. I know this comes down to the actual parameters setup but I wish there was a way for it realize when someone is already assigned a ticket and not to double notify.
What problems is the product solving and how is that benefiting you?
We use freshdesk to track productivity and help assign tasks to the appropriate people. The benefits of Freshdesk allow our support team to effectively do their jobs and it allows for tasks to be tractable and people held accountable for their work.
Very convenient
What do you like best about the product?
I like that even with a high volume of emails , we are able to track and assign cases quickly
What do you dislike about the product?
Sometimes, when we are saving it doesn't work properly but it is rare
What problems is the product solving and how is that benefiting you?
Brings email communications from 20 differents emails into one place. Help with problem resolutions
Recommendations to others considering the product:
It is very user friendly . It helps keeping track of high volume emails and makes it easy to assign
Freshdesk Review
What do you like best about the product?
It's very easy to manage. I use it whenever I need help with a technical issue or anything schedule related. The process is very simple so it never takes up much of my time.
What do you dislike about the product?
I honestly can't say I dislike anything about Freshdesk. I use it for very specific purposes and have never had an issue.
What problems is the product solving and how is that benefiting you?
Whenever there's a technical issue, submitting a ticket via Freshdesk helps to solve that issue so I can get back to doing work and being productive.
One of the best free tech support desk
What do you like best about the product?
I like that it is free and you have a lot of features for it as a free it help desk and it is great to use
What do you dislike about the product?
Can’t really say what I don’t like it’s a great product and service and I which there was a couple of more features but for free this is a fantastic service I’m very happy with this
What problems is the product solving and how is that benefiting you?
Help desk for tech support
Software installs
3D printing que
Software installs
3D printing que
Very easy inteface
What do you like best about the product?
The UI is very nice and looks professional.
What do you dislike about the product?
It can get laggy at times and can load really slowly
What problems is the product solving and how is that benefiting you?
Freshdesk is free and allows you to keep track of all your clients at once. I solve my customer service issues with Fresh desk
A great support ticketing system
What do you like best about the product?
I like how easy it is to use and how it doesnt blast a million emails to my customers.
What do you dislike about the product?
One thing i dont like is that tickets are automatically reopened when a customer responds with thank you. It kind of interupts the flow of work and can create confusion.
What problems is the product solving and how is that benefiting you?
We are solving and addressiving desktop support with freshdesk. We have had many benefits and out workflow is a lot cleaner
Recommendations to others considering the product:
Make sure to explore all the options when setting everything up. It can be overwhelming at first.
Good Product Once You Leave The Free Tier
What do you like best about the product?
Best in class free ticket solution for a very small business that doesn't create a ton of tickets but needs basic levels of issue tracking etc.
What do you dislike about the product?
Once we started growing as a company the lack of customization that was offered in the program started to become an issues.
What problems is the product solving and how is that benefiting you?
Before getting Freshdesk our company used MSWord and note paper to keep track of issues which was not a good process at all. We realized more organization and productivity time when starting to use the Freshdesk platform.
Issues reporting tool
What do you like best about the product?
This tool is very easy and simple to raise and track issues or problems faced while doing multiple tasks.
We can close the issues very faster by using this tool.
We can close the issues very faster by using this tool.
What do you dislike about the product?
I didn't found any discrepancies while using this tool.
What problems is the product solving and how is that benefiting you?
This tool has been used in my project work to resolve issues.
Issue can be raised and tracked easily by using this tool.
I have solved so many problems or issues while using this tool.
This is a help desk tool which provide us a live chat support to all the members in the organization.
Issue can be raised and tracked easily by using this tool.
I have solved so many problems or issues while using this tool.
This is a help desk tool which provide us a live chat support to all the members in the organization.
Recommendations to others considering the product:
I would recommend to use this tool very frequently as this provides us a easiest way to resolve, raise and track issues.
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