Freshdesk
Freshworks Inc.External reviews
3,458 reviews
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A very useful tool
What do you like best about the product?
It makes our work more efficient. I like Freshdesk system because it is intuitive and easy to configure. It provides many customization features for tickets, which makes it easier to segment tickets by categories or priority levels. The built-in integrations are really useful since you can link to email platforms (such as Gmail and Office 365) easily.
The knowledge base it provides is complete and easy to understand. I must also emphasize its customer support, it is receptive and friendly.
The knowledge base it provides is complete and easy to understand. I must also emphasize its customer support, it is receptive and friendly.
What do you dislike about the product?
Freshdesk has not produced significant flaws, but sometimes works slowly.
What problems is the product solving and how is that benefiting you?
Streamlines customer service. We respond quickly to customer issues and gain more confidence on their part. It provides a friendly and interactive environment for communication between operators.
Notifications are great for report us the latest news of what happens in the helpdesk.
Notifications are great for report us the latest news of what happens in the helpdesk.
Recommendations to others considering the product:
I could recommend Freshdesk to small businesses. Its price is affordable, it meets the needs of its customers and has a strong knowledge base.
Fit with us
What do you like best about the product?
The ticket system provided by Freshdesk is perfect for managing customer problems. It automates ticket allocation and prevents two agents from working on the same ticket. I like the customization options and labeling makes it easier to filter data.
This software helps us to solve complex problems. Through the helpdesk we can connect with experts from our company to find the solution to meet the demands of our customers. All this in a single platform and automated manner.
This software helps us to solve complex problems. Through the helpdesk we can connect with experts from our company to find the solution to meet the demands of our customers. All this in a single platform and automated manner.
What do you dislike about the product?
Freshdesk is great software. I don't dislike anything in particular.
What problems is the product solving and how is that benefiting you?
It is the best solution for us. It has the features to handle more complicated cases and automate low-priority tasks.
Recommendations to others considering the product:
It has the potential to grow an organization.
Transforms customer service
What do you like best about the product?
Its functionality transforms our customer service. Increases productivity of our team thanks to its ability to automate ticket management, and saves time by reducing repetitive tasks.
What do you dislike about the product?
I like almost everything from Freshdesk, but I would like more customization features.
What problems is the product solving and how is that benefiting you?
Freshdesk makes our way of managing our customer service easier and more efficient. It is particularly useful for measuring the performance of operators and omnichannel support is effective to communicate proactively with our customers.
Recommendations to others considering the product:
Optimizes customer service
User friendly and have all necessery features needed for a help desk
What do you like best about the product?
Easy user interface, they way it's possible to customize how tickets shall be handled, built in knowledge base, easy to publish articles and more for end users to download, the forum possibility, external apps that gives even more possibilities
What do you dislike about the product?
Would like to have the possibility to decide what ticket types should be included in the SLA even in the Garden plan.
What problems is the product solving and how is that benefiting you?
Administrate all support issues and at the same time build up an internal knowledge base for their solutions. Now we have one site for all customers to use when having support issues, questions, searching for information regarding our products. And also a way to interaction between customers and customers and us.
Recommendations to others considering the product:
Setup a wish list regarding the functionalities you want. Compare what Freshdesk can offer regarding your list and don't forget to set the a friendly UI high.
It is an innovative software
What do you like best about the product?
Freshdesk is a great software. Unifies information from multiple channels such as emails and chats, which facilitates the ticket management and allows us to provide faster and more optimized customer service. It is an intuitive software that helps us assign the tickets seamlessly to operators.
What do you dislike about the product?
It works very well, I have no complaints about Freshdesk.
What problems is the product solving and how is that benefiting you?
Innovate customer service. It allows us to communicate with customers in a timely manner, solve problems quickly and keep our team organized in one place.
It helps us to unify the conversation history of different channels.This means that if a client writes us from Facebook or Gmail, Freshdesk automatically saves the conversations in a single ticket. It's really an effective tool.
It helps us to unify the conversation history of different channels.This means that if a client writes us from Facebook or Gmail, Freshdesk automatically saves the conversations in a single ticket. It's really an effective tool.
Recommendations to others considering the product:
It is a great solution to optimize customer service.
My review for freshdesk
What do you like best about the product?
It is a clod based software that allows you to go with customer support on multiple channels. The service is quick and helps you in solving your queries early. It is an excellent program directed at support ticketing.
What do you dislike about the product?
The features I have used till now are very excellent and supportive so no issues found yet.
What problems is the product solving and how is that benefiting you?
It is very effective software both in functionality and cost wise. Being response saves time. The features are easy to understand so user-friendly.
Recommendations to others considering the product:
It is a good app with good services and excellent customer support. You should give it s try once and I am very sure you will enjoy it.
Good but not great
What do you like best about the product?
It's simple to use yet has a lot of features that you can refine.
What do you dislike about the product?
It's clunking and isn't good in split screen.
What problems is the product solving and how is that benefiting you?
It is a simple ticketing application that users seem to like.
Recommendations to others considering the product:
Nonprofit discounts are good.
Customer Support in one place
What do you like best about the product?
You can use FreshDesk as a way to communicate either internally about issues or as a way for customers to submit issues and questions.
What do you dislike about the product?
I can’t think of anything at this time that I dislike about FreshDesk
What problems is the product solving and how is that benefiting you?
Centralized way of tracking issues,questions and problems.
Recommendations to others considering the product:
Great way of internally working question or issues or externally for customers to submit issues
Great product, very intuitive
What do you like best about the product?
There are several integrations into this system that allow the product to sync into your existing email system. It has a great interface and is easy to read/view and navigate around and add new tools/items to the setup, such as the knowledge base, and automatic replies, and standard solutions.
What do you dislike about the product?
There is not much I can say that I dislike about it, the cost was actually much better compared to other systems that cost more and offered less products out the box. They also help do a lot of the setup unlike others who charge to integrate items for you.
What problems is the product solving and how is that benefiting you?
We use it as a tracking system for our customer service tickets that come in via phone or email. They also offer chat service which would be a new feature we would offer if we end up going that route, but is nice to have as an option for future use.
Recommendations to others considering the product:
I would check with its ability to integrate into your system and IT certifications to make sure they are compatible and that all of the products you are looking to use are actually usable for your purposes as there may be system limitations.
Hi as Manager the trial test was very interesting to monitor and manage the team with task
What do you like best about the product?
Dashboard are very good,
REPORT AS WELL
REPORT AS WELL
What do you dislike about the product?
TAG are not pick up list
not allow to change the type from table view
not allow to change the type from table view
What problems is the product solving and how is that benefiting you?
IT ISSUE AND DEVELOPMENT
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