Freshdesk
Freshworks Inc.External reviews
3,457 reviews
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External reviews are not included in the AWS star rating for the product.
Hassle free customer support tool
What do you like best about the product?
1. Onboarding was the best one with freshdesk customer support tool and moreover it was breeze to connect our existing mailbox support to the freshdesk without any complex integrations.
2. Mobile App to answer customer queries from anywhere
3. Well suited API's for creating support tickets from our product application
4. Super fast dashboard and ticket screen to pickup the tickets to answer them
2. Mobile App to answer customer queries from anywhere
3. Well suited API's for creating support tickets from our product application
4. Super fast dashboard and ticket screen to pickup the tickets to answer them
What do you dislike about the product?
1. complex admin panel to search for the features
2. Need to pay for trello - freshdesk integration
2. Need to pay for trello - freshdesk integration
What problems is the product solving and how is that benefiting you?
customer support and tracking product feature request
Poor choice compared to freshservice
What do you like best about the product?
I liked the app integration making it a mobile product.
What do you dislike about the product?
Wish they would merge it with freshservice for a more unified flow.
What problems is the product solving and how is that benefiting you?
Gave us our very first helpdesk oriented work flow. Increased productivity by almost 50 percent.
Recommendations to others considering the product:
Look into fresh service first.
It's a great app to manage customer service
What do you like best about the product?
Freshdesk platform unifies communications, enabling us to handle queries from multiple channels such as social networks, chat or email effectively. The conversations are saved as tickets and facilitate the operations of the support team. Prioritises tickets according to their level of urgency.
Promotes team collaboration since agents can consult with each other to find the best solution to a problem. I like the functionality it offers because it positively transforms the service we provide.
Promotes team collaboration since agents can consult with each other to find the best solution to a problem. I like the functionality it offers because it positively transforms the service we provide.
What do you dislike about the product?
Currently I have no complaints about Freshdesk.
What problems is the product solving and how is that benefiting you?
Freshdesk provides us functionality to provide a personalized customer service. Optimize ticket management, increase productivity and improve teamwork.
Recommendations to others considering the product:
This platform transforms customer service. Prices are affordable and is fully scalable.
Freshdesk simplifies ticket management
What do you like best about the product?
Freshdesk is user-friendly, its price is affordable and it is easy to use. Greatly improves communication with users, automates the management of tickets and provides metrics that help us improve our performance.
I like this app because it makes our work more productive and efficient. Automatically assigns tickets to agents, can also solve problems faster. It saves us time in secondary tasks and unifies the operations of the support team.
I like this app because it makes our work more productive and efficient. Automatically assigns tickets to agents, can also solve problems faster. It saves us time in secondary tasks and unifies the operations of the support team.
What do you dislike about the product?
It offers the functionality we need, so I have no negative comments regarding software.
What problems is the product solving and how is that benefiting you?
It provides a platform that unifies the operations of the support team. Freshdesk makes it easy to provide personalized customer support, helps us solve problems more effectively.
Recommendations to others considering the product:
It provides useful and advanced features to improve customer service.
Awesome software
What do you like best about the product?
Flexible software allowing response and troubleshooting. Would definitely recommend
What do you dislike about the product?
Nothing I can think of. This software has been a lifesaver.
What problems is the product solving and how is that benefiting you?
Quicker response time and faster que
Recommendations to others considering the product:
Give it a try. Works for my company
A professional solution for technical support
What do you like best about the product?
I assume that Freshdesk is one of the most comprehensive options, as Freshdesk is a technical help and draws the user's attention to the dashboard, which offers one of the options superior to those of other similar applications, a massive part of the application in an intuitive way through its menus. Although not everything can be customized via the dashboard anymore, external plugins can also be used, which can be integrated into the software and allow the addition of new features.
As for the user, the utility could be very useful, as it allows the consumer to be advised based on the recommendations in the consumer's frequently asked questions while developing a support price ticket, so that doubts are clarified in many cases before the support ticket is created. Another top-notch feature of Freshdesk is the ability to prepare our assistance departments for the use of hierarchies and degrees, so that we can discover exceptional operational roles in every industry.
As for the user, the utility could be very useful, as it allows the consumer to be advised based on the recommendations in the consumer's frequently asked questions while developing a support price ticket, so that doubts are clarified in many cases before the support ticket is created. Another top-notch feature of Freshdesk is the ability to prepare our assistance departments for the use of hierarchies and degrees, so that we can discover exceptional operational roles in every industry.
What do you dislike about the product?
Technically speaking, it is a great utility, and I haven't seen anything wrong with its functionality, but something that I didn't like when I first used Freshdesk has changed in such a way that some of the most exciting features cannot be tested in the trial model. People who are trying Freshdesk for the first time are pressured to pay for the subscription in order to fully evaluate the product.
What problems is the product solving and how is that benefiting you?
At work, I am a Freshdesk administrator for one of the departments, so I have full access rights to the dashboard. My job allows me to organize all the users of my stage through Freshdesk, so that we can organize ourselves to provide more powerful and faster assistance to users. On the way to this tool, we can fulfill these kinds of commitments almost routinely.
Recommendations to others considering the product:
Use Freshdesk constantly in its state-of-the-art model to achieve the best possible overall performance. I also suggest that you have at least the "Blossom" license, as the number of lots is very limited and serves most for checking out. I also recommend Freshdesk for groups with a high customer volume, as I believe Freshdesk is geared towards this type of large enterprise, although this does not mean that you cannot use it in a smaller company.
Freshdesk is an intuitive tool
What do you like best about the product?
Freshdesk is an intuitive and easy-to-use tool that allows us to focus on providing personalized attention to each client. The panel that provides is easy to navigate. The ticketing system is efficient, now we can respond more quickly to the problems of our customers, as it stores the tickets of multiple channels as tickets. It also has reporting functions that help us proactively improve customer service.
What do you dislike about the product?
I find it quite useful this software, so I have no complaints about their performance.
What problems is the product solving and how is that benefiting you?
Increase the productivity of our agents. It allows us to join the support team on a platform, which makes it easier to manage customer service.
Recommendations to others considering the product:
It is an outstanding alternative. Great value for money, is versatile and easy to set up.
New to Freshdesk and liking it!
What do you like best about the product?
Freshdesk is a ticketing system and what I like best is being able to keep track and have records/history of previous tickets.
What do you dislike about the product?
One thing I don't like about freshdesk, is that when I respond and close a ticket, it automatically gets reopened if the AM or whoever opened it originally responds back (for example, I closed it, and AM responds: thank you!, so the tkt gets reopened), which is a bit annoying
What problems is the product solving and how is that benefiting you?
We're using freshdesk as a ticketing system so we have all requests come in to this one place so we can keep track. Also, this way, if someone on the team is out sick, other team members can view his open tickets and jump in and help.
fresh dish
What do you like best about the product?
the easiest one compared to other similar products.
What do you dislike about the product?
the annual cost and fee on that software
What problems is the product solving and how is that benefiting you?
communication chatting and problem solving
Solution for customer support.
What do you like best about the product?
It is an excellent alternative that allows dynamic customer service and automate those tasks that are repetitive, has useful options for communication with the client such as email, calls, chat, social networks. You can see that they are looking for a way to adapt to the client, which makes them different.
What do you dislike about the product?
At the beginning it is necessary to immerse yourself well in knowledge its use is not simple and intuitive as you would like.
What problems is the product solving and how is that benefiting you?
It gives me the ability to give timely responses to clients and contact me directly with them through live chat.
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