Freshdesk
Freshworks Inc.External reviews
3,456 reviews
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Efficient -> Fast and good quality
What do you like best about the product?
The quick answers and the fact that they solved the problem in less than 2 hours
What do you dislike about the product?
I dont like having problem with freshdesk because its a big part of the business
What problems is the product solving and how is that benefiting you?
I couldnt answer my tickets which is very bad for the company so i hoped freshdesk would support me and solve the problem quickly which they did
Recommendations to others considering the product:
Havent got any problem so far and it met our requirements.
Great customer service
What do you like best about the product?
Easy and self explanatory software. Customer care resolved locked account issue quickly after I send them email.
What do you dislike about the product?
It was frustrating to get locked out of account for almost 4 hours with no instructions to proceed.
What problems is the product solving and how is that benefiting you?
Use it to create service tickets.
Recommendations to others considering the product:
When an account is locked there should be an option enabled for Administrator to unlock account or in locked account message include how to proceed to get it fixed.
Great service!
What do you like best about the product?
Fast response time to my question and showed me where I was missing the feature.
What do you dislike about the product?
So far, there isn't much to dislike with the new update. I would like the ability to change the layout color.
What problems is the product solving and how is that benefiting you?
A central place for all of our customer interactions with a knowledge base and apps like Jira.
Helpful tool to organize issues with customers
What do you like best about the product?
I really lilke how i can filter certain tickets based on sitautions and customers. At my company we get alot of issues and questions coming in from clients, so its important if i need to find something asap i am able to do so. Its also nice that there are so many things you can integrate into freshdesk, like salesforce or JIRA. that is very helpful to our team.
What do you dislike about the product?
There is not much I dislike about freshdesk. I have been using it for 4 months and have found it extremely helpful.
What problems is the product solving and how is that benefiting you?
Organizing what issues our company faces and categorizing those using trackers. this helps us see the percentage of issues a certain client has. we use reprots to see this as well
Recommendations to others considering the product:
none, its great
Helpdesk support URL Change in our Freshdesk portal
What do you like best about the product?
I got very good support from Freshdesk team and they did continuous follow up until complete this task.
I really appreciate their support. it is a good tools and we used our US customers
I really appreciate their support. it is a good tools and we used our US customers
What do you dislike about the product?
As of now we didn't find any issue with freshdesk tool and working with support team.
What problems is the product solving and how is that benefiting you?
We changed our company name and we requested to change freshdesk customer URL change in Freshdesk portal
Recommendations to others considering the product:
It is very good helpdesk and I am very much willing to recommend to other our clients
Very good product. Constant improvement
What do you like best about the product?
Efficient mode of communication with clients. Good computing to Zendesk with better pricepojnt
What do you dislike about the product?
Mobile version interface a bit clunky. Has improved, needs more but very usable
What problems is the product solving and how is that benefiting you?
Tracking communications and problem tickets with clients. My clients like the solutions pages.
Easy to use and customer service is very responsive
What do you like best about the product?
The layout of Freshdesk. It is very easy to use and keeps all of our tickets and emails organized.
What do you dislike about the product?
Sometimes when you click on unresolved tickets, it appears blank even though there are actually tickets that are open.
What problems is the product solving and how is that benefiting you?
We use it as our customer service ticketing system, which allows us to easily sort through customer inquiries and respond in a timely manner.
Freshdesk is easy and intuitive.
What do you like best about the product?
It's simple and intuitive and can easily be taught to new hires.
What do you dislike about the product?
Some settings can be confusing and not exactly what we need but we've worked around it.
What problems is the product solving and how is that benefiting you?
We are constantly decreasing our resolution time and the reporting on Freshdesk has made it so simple to track that.
Great Service
What do you like best about the product?
The response time is unbelievable quick. Roshni, was so helpful and patient with all the questions I had. Was a pleasant experience.
What do you dislike about the product?
It can be a bit complicated to use at times. I'm not always entirely sure what things stand for (e.g FCR).
What problems is the product solving and how is that benefiting you?
How to integrate surveys into Freshdesk.
Great new help desk system.
What do you like best about the product?
The support and getting a live agent on the phone.
What do you dislike about the product?
Support has been great! I don't have any issues yet.
What problems is the product solving and how is that benefiting you?
Auto reply e-mail when a new user sets there account with fresh desk.
Recommendations to others considering the product:
Need help with data base conversion before switching over.
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